Front Desk Customer Service

Christine O'Brien

***- ***-**** ad8bg5@r.postjobfree.com Lyndhurst, NJ 07071

PROFESSIONAL SUMMARY

Dedicated and Focused Medical Biller/ Front Desk Receptionist who excels in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Dynamic professional skilled at maintaining and streamlining billing processes, providing accurate coding and documentation, and ensuring maximum reimbursement from insurance companies. Possesses a deep knowledge of insurance regulations, medical terminology, and payment processes. Dedicated to providing quality billing services and minimizing financial losses for the organization.

SKILLS

HIPAA Compliance Customer service orientated Workers' Compensation and No-Fault knowledge Insurance eligibility verification Claims appeal procedures knowledge CPT/ICD10 knowledge Strong interpersonal skills Dedicated team player Ability to prioritize Results orientated Microsoft Office proficiency Problem Solving Payment Posting EXPERIENCE

DENTAL INSURANCE COORDINATOR/BILLER /RECEPTIONIST, Montclair, NJ Edgemont Dental Arts, April 2022-Present

• Evaluated patient benefit plans for appropriate coverage of services rendered by dentists and orthodontists.

• Assisted patients with filing paperwork for reimbursement from insurance companies. Educated patients on dental insurance benefits and coverage, answering questions and providing guidance on insurance-related issues.

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Provided superior customer service by responding promptly to inquiries from providers, patients, and other stakeholders.

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• Created, maintained, and updated patient records in accordance with HIPAA regulations.

• Researched patient complaints regarding denied claims or incorrect reimbursements quickly and effectively.

• Compiled detailed lists of outstanding balances due from patients or third-party payers.

• Monitored provider participation status to ensure timely payment processing.

• Developed positive relationships with patients through excellent customer service skills.

• Provided administrative support including typing documents, preparing letters, sending emails and faxes.

• Resolved customer complaints promptly and efficiently in accordance with company standards.

• Performed clerical duties such as photocopying and scanning documents, organizing files and folders. MEDICAL BILLING SPECIALIST / FRONT DESK RECEPTIONIST, North Arlington Maximum Performance Physical Therapy & Sports Rehabilitation, May 2019-July 2020 Verifyied Physical Therapy and Acupuncture Benefits and relayed those benefits to prospective patients either by phone or Email

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Daily Billing of physical therapy claims to Medical, workers compensation and No- Fault insurance companies using Web PT

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Followed up on unprocessed and denied claims with various insurance companies to ensure proper processing and payment

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• Billing Copay and coinsurance balances to patients

• Followed up on delinquent patient accounts to collect balances that were due

• Obtained Proper physical therapy authorizations from various insurance companies using their websites

• Provided Front desk receptionist duties when needed. FRONT DESK RECEPTIONIST, Hackensack

Mehling Orthopedics, January 2019-May 2019

Greeted and welcomed patients either on the phone or in person to make, change or cancel Orthopedic Appointments with multiple Surgeons and Physician Assistants.

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FRONT DESK/ ADMINISTRATIVE SUPORT, Lyndhurst

Professional Physical Therapy, March 2016-March 2018

• Welcomed and greeted patients in a professional and friendly manner

• Provided information for those who called or visited the facility to determine the purpose of their visit

• Had patients complete the necessary paperwork at the time of their arrival

• Scheduled, rescheduled and cancelled appointments as necessary

• Collected and Posted payments into EMR billing system

• Filed, Faxed and scanned medical records

• Prepared physical Therapy Medicare reports on a weekly basis

• Provided information about the facility and properly scheduled the patient's first appointment

• Worked with supervisor to ensure all the above duties and HIPAA compliance has been demonstrated. MEDICAL FRONT DESK RECEPTIONIST/ ADMINISTRATIVE SUPPORT, Lyndhurst Optimum Orthopedics Physical Therapy & Sports Rehabilitation, April 2001-March 2016

• Answered Multiple phone lines

• Greeted and registered new and current patients

• Scheduled, rescheduled and cancelled patient appointments as necessary in a busy office Verified medical benefits along with acquiring proper authorization for commercial, workers' compensation and Auto insurances

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• Followed up and reconciled unpaid insurance claims and checks sent to guarantors

• Printed and sent out medical claims to various insurance companies

• Prepared patients charts with all necessary paperwork

• Collection of patient coats and balances & posting them into EMR system Copied and sent out invoices and medical records and reports to lawyers, patients and insurance companies as needed

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Demonstrated professional behavior by being technically competent, skilled and responsive to the staff and patients in a compassionate, efficient and effective manner.

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EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS IN PSYCHOLOGY, NY Brooklyn College

REFERENCES

References available upon request

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