Human Resources Customer Service

Alexandria Lynch

Rio Rancho, NM ***** 505-***-****

ad8bem@r.postjobfree.com linkedin.com/in/alexandria-baca

PROFESSIONAL SUMMARY

Military Officer with a demonstrated history of working in human resources, financial and budget management, and operations. Skilled in project planning, resourcing, and problem solving. Possesses a comprehensive background in operations management, customer service, and process improvement for domestic and global operations. Career supported by Department of Defense training and Bachelor of Arts in Criminology; Areas of expertise include:

Team Leadership

Adaptability

Problem Solving

Project Management

Strategic Planning

Training and Development

Quality Assurance

Inter-personal Communication

Risk Management

PROFESSIONAL EXPERIENCE

New Mexico Army National Guard (AGR)– Rio Rancho, NM

March 2022-Present

Battalion Human Resources & Logistical Officer

Advisor to the Battalion Administrative Officer, Battalion Executive Officer, and Battalion Commander. Report any issues or anticipated delays in meeting higher headquarters’ suspense requirements.

Manage Battalion strength activities, separation actions, Unit Manning Report, Unit Strength Reporting, promotions and reductions, Officer, and Enlisted Evaluation Reports; Morale, Welfare and Recreation; Director of Personnel Readiness Oversight (DPRO); Retention/Sponsorship activities; medical readiness; legal concerns; systems.

Expert in RCAS, IPERMS, SIDPERS, DPRO, MEDPROS, GIMS, RMS and SIPRNET; establish Battalion expectations and recommend policy changes to the Battalion Commander; Manage the CSDP and CMDP programs for the BN. Responsible for requisitioning, receiving, and issuing supplies and equipment for BN Staff and subordinate companies.

Ensure all BN training events are properly resourced for all classes of supply and life support commodities. Monitor and draft quarterly Campaign on Property Accountability for BN Commander. Manage BN FLIPLs (lost equipment) and discharge report. Systems expertise in GFEBS, GCSS-A.

Air Force Research Lab- Kirtland Air Force Base, NM

May 2021-March 2022

Admin Assistant -RVEP

Admin Assistant to the Space and Missile directorate in the AFRL, which consisted of the RVEP branch of 15 personnel providing HR support.

Maintained and tracked over 5 million dollars in case files within the PIEE system to include WAWF inputs.

Assisted AFRL ( customer in performing a variety of executive-level administrative tasks, in support of the day-to-day oversight and management of the branch by maintaining files, spreadsheets and briefings, preparing various types of documentation, tracking suspense's, scheduling meetings, managing TDY requests and coordination, supporting meetings held by the Director and staff (with some requiring preparation of briefing materials, and taking notes/minutes from the meeting), and other within scope activities as required by the front office staff.

Provided data entry, retrieval and management support while providing assistance to branch and technical staff.

Type routine correspondence and reports, using and operating office equipment such as photocopier, fax machine, scanner. Helped facilitate normal operations of video teleconferencing applications Microsoft Teams/Zoom.

UNITED STATES ARMY– Joint Base Lewis-McCord, WA

Brigade Deputy Budget Officer May 2020 - September 2020

Maintained management of the organization Defense Travel System program. This included but is not limited to updating and maintaining all organization elements, ensuring subordinate units are conducting travel in accordance with published regulation; serve as the local help desk of users, travelers, and routing officials.

Oversees management of 555th Brigade Government Travel Cards reports through Citi Bank Government Accounts ensuring soldiers were in good standing, preventing delinquency and misuse during travel.

Engineer Battalion Operation Officer June 2018 – May 2020

Assistant Battalion Operations Officer for 850 Soldiers with a mission to plan, integrate, and direct the execution of combat and general engineering operations for seven companies.

Served as the Battalion Family Readiness Liaison; provides support communicating command-level care for the well-being of 850 soldiers and their families. This includes helping soldiers, families, and units develop the resiliency to overcome and respond positively to adversity, referring family members with issues or concerns to the applicable community and or military resource.

Served as the Battalion Chaplain Assistant, promoted and executed Strong Bonds training events that strengthened the resiliency of single Soldiers and married Soldiers and their families. Performed individual counseling promoting individual and family resiliency.

Oversees management of both the battalion's Defense Travel System (DTS) and Government Travel Credit Card programs. Serve as the local help desk and customer service representative for users, travelers, and routing officials.

Human Resource Officer July 2017 – March 2018

Assistant to the Battalion Human Resources Officer consisting of over 800 Soldiers in seven engineer companies.

Plans, develops, and directs personnel systems including strength and personnel accounting, casualty reporting, personnel requisition, awards and decorations, promotions and reductions, personnel evaluations, reenlistments, and career management.

Maintained all administrative and personnel record updates for all officers.

Planned, resourced, designed, and distributed the 864th Engineer Battalion 75th Anniversary book.

EDUCATION & TRAINING

Bachelor of Arts, Criminology 2016 University of New Mexico, Albuquerque, NM

Basic Officer Leadership Course 2017 U.S. Army Engineer School, Fort Leonard-Wood, MO

Logistic Captain Career Course 2021 U.S. Army University of Logistics, Ft. Lee, VA

Master Resiliency Trainer 2021 U.S. Army Reserve Center, Ft. McCoy, WI

Master Fitness Trainer 2022 U.S Army Reserve Center Ft. Dix, NJ

Army Sexual Harassment Assault Prevention Course 2023 U.S. Army Fort Carson, CO

(80-hour foundational-victim advocate qualified)

Master of Social Work 2023 Walden University, Minneapolis, MN

TECHNICAL SKILLS

Software: Microsoft Office, SharePoint, Microsoft Teams, Adobe, GFEBS System, GCSS-A System, IPSS-A, IPERMS

AWARDS & ACHIEVEMENTS

Awarded the Army Commendation Medal for dedicated service to the 555th Engineer Brigade.

Awarded the Army Achievement Medal for outstanding dedication and preparation of 864th Engineer Battalion Anniversary book.

Recipient of the Army Certificate of Achievement for surpassing course standards during the Basic Officer Leadership Course.

VOLUNTEER EXPERIENCE

Habitat for Humanity – Tacoma, WA December 2018

Assisted in construction of houses in the local area.

Activities included operating power tools, framing, flooring, installing insulation, and sheet rock on walls and ceilings.

Cultural Learning & Understanding Program - Cabo Verde, Africa June 2015 – July 2015

Assisted with reconstruction of houses and schools for homeless children.

Activities included digging trenches, mixing and placing cement foundation, assembling rebar and brick walls and roof tops

Assisted local Cape Verde National Guard members break language barriers by integrating language workshops.

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