HR GENERALIST

MARLA SMITH-FULSOM

Arlington, TX ***** 469-***-**** ad8bat@r.postjobfree.com

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Policies Implementation Personnel Engagement

Confidential Document Control Data Evaluation

Customer Relations

HR Information Systems

Office Manager

BUY ENTERPRISE CLEANING

Employee Onboarding

Staff Training and Development Conflict Resolution Tactics

Employee Relations

Payroll and Benefits Administration

Experience

07/2020 -

DALLAS, TX

Developed and implemented office policies and procedures.

Maintained filing system for records, correspondence and other documents. Created spreadsheets in Excel to track data such as vacation requests and sick days.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Performed general bookkeeping duties such as reconciling bank statements and creating journal entries. Administered payroll and maintained proper documentation of employee personnel.

Used judgment and initiative in handling confidential matters and requests.

Compiled data from timesheets and other records to determine hours worked and pay rate. Maintained accurate records of all payroll transactions.

Performed reconciliation of payroll accounts on a regular basis.

HR Generalist

Eye Care Services Partners

Responded to inquiries from employees regarding benefits packages.

Investigated complaints of discrimination or harassment within the workplace.

Compiled reports related to hiring, termination, promotions, absences, turnover rates. Conducted employee onboarding process, orientations, and exit interviews.

Provided guidance to managers on employee relations issues.

Maintained accurate records of personnel data in the HRIS system.

Resolved complex employee disputes through mediation or arbitration.

Coordinated benefit administration activities such as enrollments, changes, terminations.

09/2016 to 07/2020

Dallas, TX

Conducted background checks and orientation, coordinating new employee onboarding process. Established and maintained trusted relationships around the organization to optimize business and employee experience.

Provided essential support to address individual HR needs of employees.

Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Established and generated various reports to verify HR compliance.

Safeguarded human resource information, maintaining employee confidence and protecting operations. Partnered with senior HR team to communicate company standards and policies.

Scheduled or conducted new employee orientations.

Conducted exit interviews and completed employment termination paperwork. Interpreted and explained human resources policies, procedures or regulations.

Maintained and updated organizational charts, employee handbooks or performance evaluation forms. Addressed harassment allegations, work complaints or other employee concerns.

Communicate with managers, payroll and IT department when processing new hires

Respond to unemployment claims

Process leaves (FMLA, Workers Compensation, medical, military) by working with employee, direct report and insurance company

Worked on special projects (file EEO-1 Component reports and assisted with 401k audits)

Medical Claims Billing Processing BHG Recovery

02/2016 to 08/2016

Dallas, TX

My responsibilities included reviewing claims data to ensure insurance requirements, eligibility, prior authorizations and proper signatures are secured prior to submission

Submitting claims in an organized sequence in order to achieve reimbursement from private payers, insurance companies and government healthcare programs with heavy concentration in Medicaid

I also investigated declined claims through research and applicable correspondence in order to successfully resolve payment discrepancies.

Verified accuracy of billing data and modified information as necessary. Created detailed reports on billing activities for management review.

Assisted with the development of new processes for more efficient billings cycles. Implemented changes to existing policies and procedures related to billing operations. Developed strategies for improving overall efficiency of the billing department.

Prepared documents required for filing insurance claims with third-party payers.

Escalated specific billing problems to management to facilitate resolution and promote good customer relations. Generated monthly billing adjustments and entered details into billing system to resolve discrepancies.

Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.

Evaluated open accounts to look for past-due balances and pursue collection strategies. Submitted claims to insurance companies.

Checked claims coding for accuracy with ICD-10 standards.

Accounting Specialist BHG Recovery

My responsibilities included receiving, sorting and distributing daily mail

10/2013 to 01/2016

Dallas, TX

Analyzed financial data to ensure accuracy of information and compliance with accounting principles. Code and enter invoices

Validate invoices for payment and print checks

Created journal entries as needed to record transactions in the general ledger. Reconciled bank statements for multiple accounts on a monthly basis.

Collaborated with other departments on various projects or initiatives that require cross-functional teams. Coded invoices and other records to maintain organized and accurate records.

Prepared month-end closing entries for detailed reporting and recordkeeping.

Assessed data and information to check entries, calculations and billing codes for accuracy. Verified and posted account transactions to prepare checks and maintain accounting ledgers. Assisted with the preparation of internal audits by providing requested documentation.

Provided technical guidance on complex accounting issues to staff members. Verified accuracy of invoices received from vendors prior to payment processing. Tracking and retaining paid invoices

Reconciled company credit cards, expense accounts and other expenses and financial records.

Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment. Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

Posted financial data in Excel spreadsheets and managed inventory.

Presented audit results to management teams, delivering information in non-technical terms for easy understanding.

Maintain W9 file for vendors Vendor creation and maintenance

Review expense receipts to ensure that they support travel and entertainment expense before processing expense reports

Notary services.

Associates Degree

Strayer University

References available upon request.

Education and Training

References

12/2018

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