Customer Service Follow-Up

JAMES EDWARDS

404-***-**** ad8b8u@r.postjobfree.com

PROFESSIONAL SUMMARY

Ambitious and reliable person seeking to obtain a position where one can utilize unique skills and abilities to positively influence a professional work environment. Cooperative by nature with the ability to adapt quickly, learn new processes and make quality contributions to the team.

CORE STRENGTHS & SKILLS

●Organizational Skills

●Problem Solver

●Leadership Techniques

●Attention to Detail

●Consistent Work Ethic

●Persistent Follow-Up

●Customer Service

●Goal Oriented

●Pallet Jack Operator/Forklift

Time Management

EDUCATION

Associates/Bachelor of Science in Criminal Justice, 2020/Master’s in Business, 2022

American InterContinental University – Atlanta, GA

PROFESSIONAL EXPERIENCE

Academic Support and Library Assistant 2016 - 2018

American InterContinental University Atlanta, GA

Performed duties as acting supervisor and managed the Academic department when leadership was unavailable.

Assisted with the creation of department schedules to ensure all shifts were covered within the Academic Suite and Library during hours of operation.

Increased student self-sufficiency by providing guidance and resources to conduct effective research.

Utilizes effective communication skills to conduct follow-up procedures and facilitate phone conversations for currently enrolled students, online students and alumni.

Maintained operative relationships with students and staff to ensure academic advancement for all students.

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