Customer Service Warehouse Associate
Resume:
Paul K. Milenbaugh
Cell: 317-***-**** Email: ad8b89@r.postjobfree.com
Current Address:
Greenwood, Indianapolis 46142
Work Experience
Plumbers Supply Company, Indianapolis, IN
Front Counter Sales Feb. 2022-Present
Greeted and assisted customers in selecting plumbing products and supplies, providing knowledgeable advice and solutions
Processed sales transactions efficiently using Profit21, ensuring accuracy and excellent customer service
Managed customer inquiries and resolved issues, maintaining a high level of customer satisfaction
Demonstrated extensive knowledge of plumbing products, parts, and their applications to assist customers effectively
Offered personalized product recommendations based on customers’ specific needs and project requirements
Collaborated with team members to achieve sales targets and improve overall store performance
Warehouse Associate Oct. 2018- Jan. 2022
Managed inventory levels for plumbing supplies, including receiving stocking, and organizing product
Utilized warehouse management system Latitude (RF-gun) to track inventory and product orders efficiently
Picked and packed orders accurately, ensuring timely and correct shipment of plumbing products to customers
Ensured warehouse was clean safe, and compliant with safety regulations
Operated forklifts, pallet jacks and other warehouse equipment safely and efficiently
Collaborated with sales and customer service teams to ensure accurate and timely order fulfillment
Trained new warehouse staff on company procedures, safety protocols and inventory systems
BOBST/ Neovia Logistics, Indianapolis, IN
Inbound/ Outbound Quality - Team Lead Nov. 2017- Aug, 2018
Assist in planning and implementing warehouse set up to begin logistics for BOBST
Oversee and motivate team of warehouse associates to satisfy immediate and planned orders
Communicate with customers for immediate orders during and after work hours
Provide leadership and mentored eight employees for new start up
Gain experience on new SAP system at the supervisor level
Built standardized work instructions for warehouse associates to follow for best practices at new facility
Harley Davidson Products/ Neovia Logistics, Indianapolis, IN
Inbound - Team Lead Aug. 2015 - Nov. 2017
Provided leadership and oversee the workflow for up to 20 employees
Monitored daily workloads and manage production to ensure shipments are completed in a timely manner
Provided training of new and current employees on production processes
Coordinated with management and employees toward production improvements
Observed and listened to employee concerns on how to improve inefficiencies in the inbound department
Quality Specialist June 2015 - July 2015
Utilized problem solving skills to locate missing products and efficiently moved products to outbound pickers
Responsible for moving damaged boxes to “Warehouse Damage” location for repackaging
Provided ideas on how to improve quality and continuously improve processes
Material Handler April 2012 - May 2015
Responsible for movement of Harley Davidson parts and merchandise utilizing a sit down forklift, reach truck, turret truck, order picker, and walkie rider throughout the distribution center
Utilized SAP and mathematical skills daily and trained employees on this software
Provided back-up to the Quality Specialist position gaining experience with Citrix, the PO variance report, creating manual ASN’s, and interacting with multiple departments
Traveled to the Jeffersonville and Ohio Neovia warehouses to assist in the inbound start up at these facilities
Atlas Logistics, Shelbyville, IN
Operator Feb. 2012 - April 2012
Picked bulk grocery items for delivery to Kroger
Operated a talk-man while picking
Utilized Walkie-Rider
Aerotek/Dick’s Sporting Goods Distribution Center, Plainfield, IN
Operator Sept 2011 - Jan. 2012
Operated handheld computer systems
T-stacked skids for distribution
Handled packages of 50+ lbs.
Meet/Exceed productivity standard
FedEx, Indianapolis, IN
Operator Sept. 2010 - Sept. 2011
Assisted team lead in shipping out merchandise held by U.S. customs
Package handler (sort handler, responsible for hazardous materials and noncons) handled packages of 50+ lbs.
Sorted and scaned packaging to hold over night or longer for the U.S. border patrol
Education
Ivey Tech Community College, Indianapolis, IN
Attended and took courses related to Business Administration
Southport High School, Indianapolis, IN 2003 - 2007
Diploma: Core 40
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