Project Manager Team Lead
Resume:
BARBARA TRINQUE
OBJECTIVE
To be able to utilize my talents with over 35 years of working with customers. Having great success with customers has always been paramount to the success of any company. EXPERIENCE
COX COMMUNICATIONS 2014-2024
Project Manager
• Managed any incoming projects for an individual or multiple groups.
• Ran daily reports to show progress of projects
• Participated in meeting with shareholders to keep them up to date on what was happening with their projects
• Assess employees to ensure that they are staying on project target
• Monitored, tracked and report quality metrics to ensure projects are delivered at the quality levels expected.
Team Lead
• Responsible for the review of daily reports to ensure that the SLA stays within range.
• Created Open and Close report
• Work with OM reps to ensure that the orders are accurate, any help that is needed on any projects.
• Work with OKC group to assist them on completion of their RCF Conversion project.
• Work on extra projects when the group needs a little help to stay in SLA. Order Management Specialist II
• Managed projects for IPC phones from 2 - 4000+ seats.
• Managed projects for phone, video and internet from keying to completion to include all construction, delivery of goods and the install.
• Trained Order Management Specialists for keying of IPC phones during pandemic. National Accounts
• Keyed order for 3 major customers for the internet and for their telephone for their teleworker users.
Security
• Key Security, schedule wiring installations, schedule installs of camera equipment and detection equipment with the customers.
• Spoke to the customers about any issues they may have encountered during any of the installation process.
Go All Digital
• Managed the project from beginning to end.
• Worked with technicians, internal sales reps and upper management
• Established relationship with customers to ensure that they were getting the proper equipment for their sites.
• Set workload priorities to meet required deadlines
Training Others within Cox
• Trained all 6 reps on Go All Digital Processes
• Met with all Customer Support Managers on how we key IPC, explaining the detailed process and some challenges we have with WWT.
• First person to key an account for a VECIMA for video 724 Central St
Mapleville, RI 02826
ad8aww@r.postjobfree.com
EDUCATION
Cardinal Dougherty H.S.
University of RI-School of Pharmacology
MEMBERSHIPS
JEDI Council
Mentoring Circle
ID&E Council
Sig Sigma Green Belt receptiant
• Ran daily reports for national accounts and distributed to the correct rep.
• Trained on GPON order and now all are assigned to me to key and complete.
CLIFTON STRENGTHS
Context Input Lerner Responsibility Arranger
PARAMOUNT GREETING CARDS 2002-2008
Vice President – Key accounts
• Managed and prepared all reports for the Key Accounts
• Key Accounts were any account that ordered over 10M per year in greeting cards
• Worked with the merchandisers on the pay and plans for the display of cards and party goods. NATIONAL MARKER COMPANY 1995-2001
Director Sales and Marketing
• Held weekly meetings with all sales reps across the country to discuss sales and where we were in their budgets for the year.
• Helped created a fully automated CD-Rom for ordering of goods that went nationwide.
• Performed all onboarding tasks for new employees HICHEM DIAGNOSTICS/ELAN PHARMACEUTICLES 1987/1992
Inside Sales Manager
• Created territories for each inside sales rep
• Managed teams on both east and west coast
• Worked in a territory where we made good appts for the sales reps to go in and discuss the products we were selling.
• Had an amount that needed to be sold by each rep and the first-year increased sales by 26%. Six Sigma Green Belt - 2022
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