Customer Service Delivery
Resume:
Jessie Walker
Yazoo City, MS *****
ad8anm@r.postjobfree.com
Passionate about promoting lasting customer satisfaction by delivering. quality service and unparallel support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase. profitability and drive business results. Knowledgeable and dedicated. customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in Establishing rapport with clients. Motivated to maintain customer. Satisfaction and contribute to company success. Specialize in quality speed and process optimization.
Articulate, energetic and results-oriented with
exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work Experience
Customer Service Specialist
Teleperformance-USA
November 2021 to August 2023
. Maintained customer satisfaction with forward-thinking strategies focused Addressing customer needs and resolving concerns.. addressed customer complaints and mitigated dissatisfaction by employing.
Timely and on-point solutions.. Took payment information and other pertinent information such as Addresses and phone numbers to place orders.
Provided primary customer support to internal and external customers. Maintained and managed customer files and databases. Customer Service Representative
Maximus
February 2019 to June 2021
Actively listened to customer, handled concerns quickly and escalated major Issues to supervisor.
Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Education
High School Diploma
Yazoo City High School - Yazoo City, MS
Associate degree in medical assistant
San Joaquin Valley College - Visalia, CA
Skills
• Report Generation
Complaint Resolution
Price Quotes
Account Management
• Typing
• Microsoft Access
• Customer service
• Cash handling
• Adobe Acrobat
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