Customer Service Machine Operator
Resume:
Blake Million
Willoughby Hills, Ohio 44096
Phone: 216-***-****
E-mail: bmillion2989gmail.com
Objective
To obtain and excel in a prestigious agency that allows continuous growth.
Summary
Fast Paced Learner
Over 6 years of factory based work
Over 8 years of customer service, clerical and sales experience.
Strong conflict management skills
Proficient with Microsoft office programs.
Very organized and goal oriented .
Strong communications skills written, verbal and listening.
Ability to solve problems and multitask.
Experience servicing a complex product requiring specific expertise and knowledge.
Work History
Anderson Windows Aurora Ohio April 2024 - Current
Machine Operator
Machine Setup & Calibration Setting up and calibrating machine to ensure it runs to specification
Monitoring & Inspecting Product Inspect finished products for defects or deviations.
Maintenance & Troubleshooting Perform routine maintenance to prevent breakdowns. Troubleshooting and resolving issues with machine.
Documentation and Reporting Maintaining records of production runs, machine settings, and maintenance settings.
Max Payroll & Financial Services Independence Ohio, Remote and Occasional In Person May 2020 - Current
Director of Case Management
Manage and oversee financial matters for clients, including budgeting, bill payment, and financial record-keeping
Receive and manage income on behalf of clients, such as Social Security benefits, pension, or other sources of income
Collaborate with clients to develop budgets based on their income, expenses, and financial goals
Monitor and track clients expenses, ensuring that bills and obligations are promptly paid
Prepare and maintain financial reports for clients, documenting income, expenses and account balances
Maintain comprehensive and organized financial records for each client
Adhere to applicable legal and regulatory requirements in financial management
Crisis Prevention Intervention Instructor Independent Contractor January 2021- Current
Conduct Training Sessions
Educate effective crisis intervention tools when faced with a potentially harmful situation
Educate participants on conducting risk assessment to identify triggers & environmental factors
Encourage all participants to pursue continuous professional development
Cuyahoga Juvenile Detention Center Cleveland Ohio, Oct 2017- July 2020
Detention Officer
Maintaining Security and ensuring the safety of inmates, staff and visitors
Monitor and supervise inmate activities
Record head counts and maintain accurate record of inmate movement and behavior.
Conflict Resolution; Mediate conflicts and de-escalate tense situations among inmates
Prepare accurate and detailed reports on incidents, disciplinary actions and behaviors
Respond promptly to emergencies, such as fights, medical, fires & natural disasters
Always maintaining a professional standard and producing consistency
Progressive Casualty Insurance Mayfield Ohio, Sept 2014- Sept 2017
Consultant Sr/ Retention Specialist
Maintain department and customer files and review for accuracy before sending to final scanning.
Uses software applications to track, gather information, and answer inquiries
Responds to fax requests and retrieve legal documents
Handles inquiries and transactions for single or multiple lines of business
Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.
Ensure all work is carried out with all legal requirements
Check for compliance with each state’s individual regulations
Prepare and sort inter-office and outgoing mail
Lakeland Community College Kirtland Oh, April 2014- Sept 2014
Student Ambassador
Answer questions and explain campus resources while providing campus tour for new students.
Communicate over the phone with new students to set-up orientation sessions.
Train new students on how to setting up and navigating college computer system.
Work collaboratively with professors and other school staff.
1 of 15 candidates recommended and selected for characteristics of diversity, enthusiasm, hard work, and high motivation.
The Exchange Willoughby Oh, July 2013- Sept 2014
Sales Associate
Utilize suggestive selling skills to increase store revenue.
Develop new ideas for advertisement, which leads to increased sales and customer traffic.
Complete daily inventory work.
Giant Eagle Warehouse/ Seaway Foods Solon Oh, November 2010- May 2013
Loader/ Tow Motor Operator
EDUCATION
Lakeland Community College
Pursuing Associates degree in paralegal studies
Euclid High School Diploma
Industrial Arts & Drafting (Auto Cad)
Oracle Data Based Computer Language
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