Customer Service United States

Contact

504-***-**** (Mobile)

ad8ahj@r.postjobfree.com

m

www.linkedin.com/in/sherellereed

(LinkedIn)

Top Skills

Interpersonal Skills

Communication

Business

Certifications

Toastmasters

Certified Life Coach

Honors-Awards

2022 Women of Influence for Non-

Profit Professional

Siti Girl Dallas Magazine

Sherelle Reed

Bloom Strategist, Speaker, Author, Trainer, Motivator Dallas-Fort Worth Metroplex

Summary

I AM FOSTERING A CAREER WHICH FULFILLS MY OVERALL

PURPOSE IN LIFE. I AM AN INDIVIDUAL WHO IS STRONG IN TEAM LEADERSHIP, TRAINING, CUSTOMER SERVICE, DETAILS AND PEER ENCOURAGEMENT.

Experience

Sherelle A Reed Enterprises LLC

Chief Executive Officer

July 2019 - Present (4 years 1 month)

United States

FIND YOUR RESILIENCE CORPORATION

Founder/Visionary

August 2014 - Present (9 years)

Frisco TX

Find Your RESILIENCE empowers females to Learn from their Past, Live Today and Pursue Purpose!

Sherelle A Reed Enterprises LLC

Empowerment and Motivational Speaker

June 2014 - Present (9 years 2 months)

Frisco, Texas, United States

I recognize that the self worth of women often diminishes as a result of the adversity they have experienced. This often cause issues with esteem and a feeling of inadequacies. I am no stranger to adversity and I am passionate about encouraging and training women with steps that will build their self- esteem and eliminate their tendency to fall prey to forfeiting their progress, process and purpose in life.

I am also passionate about training businesses about the importance of providing a stellar experience to their customers and clients. Bank of America

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17 years 2 months

Global Learning Organization/Instructor

April 2013 - November 2021 (8 years 8 months)

- Responsible for training lines of business associates and management

(Fraud, Risk and Compliance)

- Travel to various sites across the country

- Conduct both Virtual Intructor Led Training and Intructor Led Training sessions

- Foster relationships with Learning Managers and Instructional Designers

- Assist with the creation of Learning Materials

- Use WebEx Training Center for VILT

- Perform T3 training of information to other instructors Corporate Instructor, Officer

October 2005 - November 2021 (16 years 2 months)

Plano, Texas

Associate training and development, content design, quality control, in person and virtual training

Corporate Facilitator II

October 2004 - November 2021 (17 years 2 months)

United States

Associate Readiness Team

October 2012 - April 2013 (7 months)

- Trained across the Lines of Business regarding various mortgage investors

- Created Training Material on new products and processes needing to be trained to associates

- Facilitated training in classroom, LiveMeeting (Web Based), telepresence and side by sides

- Performed individual assessments of retained content of the trained material Page 2 of 6

- Made recommendations to management on the next course of action to ensure accuracy in policy and procedure

- Worked closely with management to develop a game plan on the best way to refer information to associates

- Worked with management on problem solving practices needing implementation

Business Support Team Trainer

September 2011 - November 2012 (1 year 3 months)

- Trained the line of business associates at multi sites on the overall FNMA Short Sale policy and procedures

- Kept the line of business well trained on all changes in Short Sale policy and procedure

- Created Training Material for instruction

- Performed Quality Assurance of FNMA files

- Trained one on one, classroom, live meeting and telepresence methods

- Practiced Time management and problem solving skills

- Operated as a FNMA Subject Matter Expert (SME) with knowledge of FHLMC as well

Senior Negotiator

October 2009 - April 2011 (1 year 7 months)

- Managed performance reporting - Sr

-Trained team members on all updates - Sr

-Assisted team members with issues – Sr

-Conducted one on one sessions with executives explaining Short Sale process - Sr

-Planned team building activities and outings - Sr Page 3 of 6

-Negotiated short sale deals

- Customer Service – problem resolution for agents and customers

- Goal sets – working hard to meet or exceed sales goals

- Time management and multitasking skills

- Educated customers and agents on the short sale process Awards – Top Performer Awards, Most Spirited Awards, Special Recognition Awards

FNMA Short Sale Negotiator

October 2009 - September 2010 (1 year)

Personal Banker

September 2005 - September 2009 (4 years 1 month)

Frisco, TX

- Real Estate Loans –completed application, process and closing

- Customer Service – performed problem resolution for customers

- Sales – explained benefits of products to customers

- Educated customers on financial matters and maintenance of their accounts

- Trained associates on best practices regarding customer service and products

- Goal sets – worked hard to meet or exceed sales goals

- Time management and multitasking skills

- Educated customers on financial maintenance of their accounts Coldwell Banker

Residential Realtor

February 2003 - September 2005 (2 years 8 months)

New Orleans, LA

- Real Estate Sales

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- Customer Service – listed and showed properties to clients, developed marketing strategies for listed properties,

negotiated offers on real estate sales, prepared purchase agreements

- Workshop Planning – coordinated the gathering of real estate professionals for the purpose of educating groups

of potential clients on the real estate process from start to finish

- Educated clients on the sales process as well as the direction of the real estate market - Explained in detail the closing documents Beacon Light Baptist Church

Finance and Purchasing

May 1998 - February 2003 (4 years 10 months)

- Stocked four locations with operational needs

- Assisted over 50 in house ministries with operational needs

- Made sure all incoming inventory is processed in the system and tagged appropriately

- Performed annual audits of assets at all locations, and provide reports for the administrator

- Processed incoming contributions for members for each location and prepare annual contribution reports for them

Education

University of Phoenix

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General · (2009 - 2012)

Southern University and Agricultural and Mechanical College at Baton Rouge

Education · (1988 - 1991)

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Southern University and Agricultural and Mechanical College at Baton Rouge

Education · (August 1988 - December 1990)

Southern University and Agricultural and Mechanical College at Baton Rouge

Education · (August 1988 - December 1990)

Abilene Christian University

Master of Arts - MA, Organizational Leadership

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