Administration and Medical Billing

Kate Abeyta

Murrieta CA *****

Cell# 925-***-****

ad8ahe@r.postjobfree.com

OBJECTIVE: Seeking a rewarding administrative medical billing and coding based professional career, with a work-life balance and growth opportunities, in a community focused environment..

COMMUNITY SERVICE – * 2022-Present, PTA Executive Board Member * 2023 Special Olympics Coach

EDUCATION – High School Diploma

DeVry University

Medical Billing & Coding

Graduated With Honors

Dean’s List (3 times)

Diablo Valley College, Pleasant Hill, CA

Associates in Health Education

3.8 overall GPA

Heald College, Concord, CA

Medical Assisting Program

3.7 overall GPA •Dean’s List (twice)

CERTIFICATIONS -

CA Sexual Harassment & Abusive

Conduct Prevention Training Certification

Completion – 10/2022

Mandator recording of California: Abuse and Neglect

California certification

June 2024

American Red Cross

Adult, Child, and Infant

CPR, First Aid & AED Certification

Completion – 3/4/2023

Care Credit

Care Credit Processing

Patient Care

Experience in Patient Admission

Experience in assisted Blood Draws

Exam room Preparation

Restraint Training

Obtain & Record Vitals

Anesthesia Monitoring

Pharmacy Prescription Technician

Immunization prep and administration

Prepare & Maintain Paper and Electronic Medical Records

Carryout post-surgical releases

Coordinate Diagnostics with BAVS

Digital X-ray

Process Idexx,Antec,VDX and IH labs request

Patient Progress Report

Instrument Sterilization & Pack Prep

Medical Terminology

Patient admissions

Revenue cycle management

Medical Office/Office Skills

Inventory Management

Appointment Scheduling

3M exposure

SOAP & Medical Note Template building/ auditing

QuickBooks/ Intuit

MS Office, Access, Word, Excel, PowerPoint, and Teams Advanced proficiency

Type 50+ WPM

Advanced Office Management Skills

Insurance Verifications & Processing

Multitasking in a fast-paced environment

Excellent attention to detail and accuracy

Adaptability

Human Resources

Knowledge of ICD-10- CM/PCS/ & CPT

Employee Scheduling (10-80+ppl)

Accounts Payable & Receivable

Client Relations

Leadership & Mentoring office staff

PBX and VoIP Conversions/Configuration

Data Entry & Audits

Dicom Integrations

Analytical Thinking

Innovative and Convergent thinker

Clear & Precise Communication

Problem-solving Skills

EXPERIENCE

Murrieta Valley Unified School District, Health Technician, SDS /IBI DIS Aide - Murrieta, CA • March 2023- Current

1:1 student learning

Classroom supervision

Assist teacher, specialist, or therapist in providing academic or therapeutic, and or medical and social instructions

Individual and group student interactions grade TK through eighth grade.

Assist students mentally and or physically disabled with self help skills

Lead small group instructional lessons

Triage and documentation of injuries

Documentation of daily events for parent reports

Diapering & Toileting

Assisted feeding

NVA Hospital, Murrieta, CA • September 9,2022 – 03/2023

Upon relocation to the Island Empire I during my first interview gained the position of the Hospital Administrative Assistant. At my request this was set as a part-time position in order to fulfill my desires to keep a work life balance and continue my involvement in the community.

Job Duties:

Review, adjust, and posting of any unposted transactions

Paw Plan Wellness Plan Cancellations

Paw Plan Wellness Set up

Hospital Period Totals/ Daily Deposit Reports

Hospital Bank Deposit

Client Relations

County Monthly Rabies Report

Creating/write up of SOPs

Paw Plan Wellness Vaccine Audits

Transaction Journal Auditing

Concord Veterinary Clinic, Concord, CA • September 9,2021 – November 2021

This was a startup hospital that was coming up on their one year opening but was not getting the rapid growth or high foot traffic they had expected for their location. I reached out and was quickly brough on as the Hospital Manager in addition to being supportive floor staff. My role was a hybrid one of Administrative and Clinical work.

Job Duties:

Evaluate & improve Debt to Capital Ratio

Hire New DVM and all supportive staff

Instate DVMs schedule

Hospital Staff Schedules

Originate New Client Welcome procedure

Neo Software Integrations

Software Training

Product/Inventory Management

Founding of, promotion of, and managing of Online Pharmacy

Commence office to E-Fax

Ensured compliance of OSHA, DEA, EEOC, ADA, and the Department of Labor

Public Outreach/Promotions Marketing

Client Relations

Employee Progress/Goal Evaluations

Establish In-House Office & Medical Note Templates, Office Operation Polices, Authorization Consent Forms, DVM Specific SOAPS, and Treatment Bundles/Candid Estimates

Manage Care Credit Account Certification

Monitor/Adjust Office Inefficiencies

Hold Production Meetings with Practice Owners

Team Building Exercises/Meetings

Front & Back End Administrative Office Clean up/Restructure

Lafayette Veterinary Hospital, Lafayette, CA • 2019 – September 2021

Upon the request of the practice owner, I started as the Lead Customer Service Representative. Once acclimated to the operations of the hospital, my new role was announced as the Office Manager & Rescue Organization Account Administrator. My primary focus was to clean up and change the client’s perceived image of the hospital. This included addressing the front-to-back process flow, execution and stability of EMRs, staffing, IT set-up, accounts receivable and overall hospital operations.

Job Duties

Veterinary Client Compliance reconstruction

Evaluate & improve Debt to Capital Ratio

Instate DVMs schedule

Hospital Staff Schedules

Office Staff Onboarding

Originate New Client Welcome procedure

Implementation of TruPanion Express Processing

Product/Inventory Management

Promote & Manage Online Pharmacy

Commence office to E-Fax

Implementation of New IP Phone System

Client Relations

Employee Progress/Goal Evaluations

Establish In-House Office & Medical Note Templates, Office Operation Polices, Authorization Consent Forms, DVM Specific SOAPS, and Treatment Bundles/Candid Estimates

Vetter Software Integrations

Manage Care Credit Account Certification

Pacific Veterinary Emergency & Specialty Hospital, Lafayette, CA • 2019 – September 2021

Office Manager

Job Duties:

Diagnostic Supplier configuration

Institute DVM/Surgeon schedules

Office Staff Onboarding

Oversee EMR Recordation

Order of Office Supplies

New Hire Onboarding set-up (Smart Flow, Email, Ezyvet, Clover Card processor, and Office Text Communication)

New DVM clientele transfer transitioning

Staff Training

New product inventory management

Idexx Lab integration

EzyVet Implementation & Set up

Client Relations

Account Receivable

Establish In-House Office & Medical Note Templates, Office Operation Protocols, Authorization Consent Forms, and

Manage Care Credit Account Certification

Assembling of staff CE Training

Configuration of diagnostic imaging to Dicom Platform

Eat.Play.Stay. Pet Care, East Bay Area, CA • 2015 – Present

Website: http://eatplaystaypetcare.com

I opened the company as a result to so many families finding it difficult to get their pets maintenance treatment or necessary medications administered at home. All of our families are exactly that to me and my staff, an extension of family. Each having their DVM that I worked for provide my name for assistance to them. As the owner I have a “owner outlook” and know what it means to own, operate and protect your company along with its staff.

Walnut Creek Veterinary Hospital, Walnut Creek, CA • Start-Up Company

This is a start up hospital with much potential. I came on as a Veterinary Assistant shadowing as a Customer Service Representative, Pharmacy Technician, and Practice Operational Implementor. Working closely with the owner Dr Jill on her desires, finding the solution then implementing and train all staff.

Having the only Cornerstone database knowledge, the owner requested that I took on the full responsibility of Cornerstone Implementation and Training. It fell to me to develop a “How to Training Guide” for all tasks carried out but any position. Including transcribing all vet house call & prior medical records/notes into Veterinary Practice Management, Cornerstone . Templates I created include but are not limited to Client Registration, Client Update form, Technician Appointment medical template, Departing Instruction Template w/ medical notes, Surgical Consent Form, Liability and Media Release, Rescue Organization Contract terms, Hospital Closing protocol, Protocols for End of Day, End of Month and End of Year.

Job Duties:

Cornerstone Implementation

Idexx Lab station integration set-up

Collaborate & implement hospital operation protocols

Facilitate Hospital Maintenance/Repairs

Promotional Marketing

Establish vendor relationships

Construct Hospital Financial Processing

Set up UC Davis Memorial Fund

Founded and monitored New Client Appreciation Program

Promote and plan Grand Opening

Four Corners Veterinary Hospital, Concord, CA • June 2013 - Sept. 2014

Started as a part-time Customer Service Representative greeting patients, making appointments, preparing charts, call lab results, and other administrative tasks. I was then moved 4-5 days a week to Veterinarian Assistant/Pharmacy Assistant - Admitting patients, filling prescriptions, administer sq fluids/vaccines, safe animal restraint, sterilize instruments, process IDEXX lab request, establish vaccine schedule for puppies and kittens, order pharmacy supplies, assist veterinarians in exams, and support technicians and front staff.

Bishop Ranch Veterinary Center & Urgent Care, San Ramon, CA • April 2011 - Feb. 2013

Started as a Customer Service Representative answering phones, greeting patients, making appointments and general administrative tasks. Was promoted to Exam Room Technician -Duties included exam room preparation, obtain vitals, preparing vaccines, and filling/distributing RX's. Last promotion was to the position of Surgical Discharge Veterinary Tech. where I worked closely with DVMs and techs to communicate the go home instructions with owner and billing processing.

Lafayette Animal Hospital, Lafayette, CA • April 2009 - April 2011

Receptionist / Pharmacy Assistant - Greeted clients and answered multiple phone lines, Transcribe DVM & Tech notes into EMR, Enforce current protocols, schedule appointments, and shadow & assist office manager Lisa Gladman. Additional duties included filling, prescriptions, patient follow up calls, call fecal & heartworm test results, and submitting insurance claim forms.

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