Customer Service Life Skills

RESUME

ALTON L. BYRD Sr.

P.O Box *** East Rochester NY, 14445 410-***-**** (cell) ad8ah9@r.postjobfree.com

Objective:

To help lead, develop and/or create a positive workforce environment that will produce efficiency, growth, and profit.

EXECUTIVE SUMMARY

With decades of exemplary professional experience, I have successfully contributed to organizations in the areas of business to customer (B2C) and business to business (B2B) relationship development; profitable collections through aggressive but professional skills, team building, successful credit counseling, and supervision of employees; Sales, fundraising, and life skills coaching. In addition, I meet deadlines, expectations and contractual agreements. I have demonstrated the ability to lead, produce, foster effective team cohesiveness and excel at meeting goals and production requirements.

KEY SKILLS: Each with 10 plus years of experience

*Certified Collection & Skip Tracing Specialist *Senior Admissions Rep *Excellent communication skills

*Fundraising & Collections * Customer Servicing (All aspects) * Supervisor/Manager

*Group facilitator *Trainer *Q & A Specialist

BUSINESS PROPRIETARY EXPERIENCE

Powerful Minorities Moving Forward Inc, (PMMFINC) aka Baltimore Father’s Cooperative Group (BFCG, Inc) 2000 to Present

President and CEO

•Created, organized, and developed the operations of a 501c 3, faith-based organization.

•Develop and facilitate workshops.

•Coordinate conferences.

•Managed and lead a team of paid staff and volunteers.

•Develop programs for the success of individuals dealing with addiction, HIV/Aids, Re-entry, homelessness, and displaced veterans.

•Managed day to day operations of several and various transitional houses.

•Conduct and develop Spiritual and Addiction counseling/advising sessions for couples, addicts, and those seeking recovery from being broken, hurt and abused.

•Develop and facilitate life skills workshops on Black Lives Matter and the need to eradicate Black on Black Crime.

PROFESSIONAL EXPERIENCE

Issac Heating and Air Conditioning 2023-2023

Collections Manager

•Handle all Inbound and Outbound calls regarding the collections of Post Judgement accounts that were garnished via their bank accounts or their wages for 8 states across the United States for multiple big named clients.

•Summarize accounts that needed to be released from garnishment status and forwarded to a para legal team for the preparation of being released.

•Develop payment arraignments for customers that faced hardships and needed their garnishments reduced or removed.

•Develop policies, procedures and norms for collectors under my supervisions to remain compliant with all state and government laws including the FDCPA and other required entities.

•Overhaul a collection portfolio that was severely delinquent.

Charter Communications..aka Spectrum Mobile: 2021 to 2022

Mobile Customer Service Rep

•Handle inbound calls from Spectrum Mobile Customers concerning their billing and account subscriptions.

•Troubleshoot their concerns relating to new payment methods, and new device ordering.

•Develop team building exercises.

•Facilitate positive customer service experience, especially with the senior population with mobile devices.

Scott & Associates Law Firm: 2019 to 2021

Collections Supervisor

•Handle all Inbound and Outbound calls regarding the collections of Post Judgement accounts that were garnished via their bank accounts or their wages for 8 states across the United States for multiple big named clients.

•Summarize accounts that needed to be released from garnishment status and forwarded to a para legal team for the preparation of being released.

•Develop payment arraignments for customers that faced hardships and needed their garnishments reduced or removed.

•Develop policies, procedures and norms for collectors under my supervision to remain compliant with all state and government laws including the FDCPA and other required entities.

•Overhaul a collection portfolio that was severely delinquent.

LARE Partners & Real Agent Pro 2017 to 2019

Collections Manager

•Develop policy, procedures and implement the operations of a full-scale 1st party collections department.

•Create, develop, and mail dunning letters, demand notices, non-payment notices, other correspondence to begin and maintain collection activity on delinquent clients.

•Create, develop, and summarize accounts that need to be forwarded to legal for suit of non-collectable clients.

•Create, develop and update clients Terms and Conditions to be consistent with collection guidelines, along with state and government law including the FDCPA.

EOS CCA, Rochester, NY 2016 to 2017

Senior Certified Collector

•Call and receive calls to collect on the delinquency of medical debt.

•Analyze credit reports

•Provide credit counseling • Assist in 2nd talk off’s.

•Train collectors on compliance of state, government, and local laws according to the FDCPA.

ITT Technical Institute, Baltimore, MD 2013 to 2016

Senior Admissions Representative

•Coordinate initial screening of admissions process for college enrollment

•Maintain student enrollment intake files and follow-up and motivate as necessary.

EDUCATION

Monroe Community College (MCC) 2022-2023

Major: Human Services

Minor: Finance

Baltimore County Community College (CCBC) 2013 to 2016

Major: Addictions Counselor: Graduate: Certificate

Deans’ list & Honor Student

Phi Theta Kappa Inductee to Honor Society.

American Collectors Association Jun 1992 to Aug 1992

Obtain certification for being a Professional Debt Collector and Skip Tracer

HONORS/AWARDS

Numerous awards and certificates from collection agencies, colleges, and different employers’ for demonstrating leadership, implementing new projects, job achievements, group facilitation, meeting deadlines, customer satisfaction, quality assurance

and control.

References:

Professional:

1.Christopher Smith, Vice President Crothall ad8ah9@r.postjobfree.com 301-***-****

2.Jim Howe. Owner. Fine Wood Crafts. ad8ah9@r.postjobfree.com 410-***-****.

Personal:

1.Edward Lemon Jr. ad8ah9@r.postjobfree.com 585-***-**** Mentor. 26 yrs.

2.Earnest Copeland ad8ah9@r.postjobfree.com 716-***-**** Friend. 24 yrs

Cordially,

Alton L. Byrd Sr

Contact this candidate