Delivery Driver Customer Service
Resume:
Adriana Molina
Customer service/Delivery driver
Sacramento, CA 95815
ad8agc@r.postjobfree.com
I'm very good with people and know how to handle any type of customer/ client in any situation. I'm bilingual as well, and being that gives me a great advantage in helping Spanish speaking customers who have trouble speaking English. I try my best at everything I do and I'm a fast learner. My main objective is to establish myself with a company I can grow with and use my skills as well as learn new ones. Caring for my grandmother with Alzheimer’s for 5 years gives me an advantage in my skills working with elderly and disabled individuals and also Makes me feel and show genuine empathy and concern for them as if they were my beloved grandmother, who is no longer on this earth but always in my heart giving me the passion I have to be the best home health aid I can and let them know this is not just a job it is my passion.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Amuse - Sacramento, CA
March 2022 to Present
• Drove routes to deliver cannabis to customers throughout sacramento regional area
• Delivered products in a timely and courteous manner
• Loaded packages
• Maintained ongoing communication with dispatch
• Consistently completed on-time deliveries
• Managed paperwork
• Maintained receipts and income from deliveries
• Obtained package signatures
• Inspected and maintained cleanliness of vehicle and warehouse Budtender
Haze dispensary - Rio Vista, CA
September 2021 to January 2022
• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
• Processing customers' payments using the dispensary's Point of Sale (POS) system.
• Ensuring that the dispensary is clean and well-organized at all times.
• Educating customers on the safe use of their selected cannabis products.
• Correctly weighing, packaging, and labeling cannabis products as required.
• Checking customers' identification documents to verify that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked. Operations Specialist
Nabis Holdings Inc. - Oakland, CA
March 2021 to July 2021
Assist in loading and unloading product into vans Picking and packing orders Verifying and preparing orders Product intake assistance Warehouse organization Paperwork, printing, labeling - METRC & Dispatch Inventory cycle counts Occasional communication with brands/clients Possible driving routes when needed General assistance of Operations Managers Operations Specialist/Cashier
Grease Monkey - Antioch, CA
January 2019 to March 2021
Greet customers as they come in
• Listen to customers' questions and concerns and provide answers or responses
• Record details of customer contacts and actions taken
• Take orders, calculate charges, and process billing or payments
• Review customer accounts and make changes, if necessary
• Refer customers to supervisors or more experienced employees.
• Provide information about products and services
• Handle returns or complaints
Home Health Aide
Visting Angels Home Care - San Ramon, CA
October 2019 to February 2021
Provide various personal caregiving services in accordance with an established plan of direct care. Provide for the personal needs and comfort of people in their own homes. Assist patients with activities of daily living including bathing, dressing, grooming and toileting Preparing meals and special diets
Performing general housekeeping activities
Provide transportation assistance to and from activities Provide compassionate companionship to patients
Other duties as assigned.
Customer Service Representative
TeleDirect - TeleDirect
August 2017 to August 2019
Responsibilities
Answers inquiries by clarifying desired information phonetically; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests. Skills Used
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Receptionist/Customer Service
Future Ford of Sacramento - Sacramento, CA
July 2015 to June 2017
Responsibilities
Greeting guests as they enter the building. Answering/transferring multiple extension phone calls, filing away . Mailing out documents to customers such as contracts or warranties. Helping customers with any general information or connecting them to a professional sales constant.
- managed receptionist area including switchboard and greeting visitors and in-person requests for information
- dispersed incoming mail to correct recipients throughout the dealership
- made copies, sent faxes and filed.
- input invoices into the computer
- created release of liability for the cars that were sold to different companies, dealerships etc. Accomplishments
A receptionist is a big responsibility to a dealership like this, making sure all calls get to the correct person is a must. Finding and/or getting the salesman to the showroom floor to help a inquiring customer is also very important. Scheduling maintenance and taking messages can have a huge impact on the business. Skills Used
Friendly, personal relation with customers. Helpful advice and answering any questions they may have. Making sure the coffee and waters are always stocked for their needs. Urgency to getting them the help they need.
Hipaa
Everest College and Medical Career Academy - Hayward, CA Education
Medical
Everest Community College - Hayward, CA
2010 to 2011
High school diploma or GED
Skills
• Warehouse Associate (3 years)
• Order Processing (1 year)
• Customer Service (5 years)
• Call Center
• Bilingual
• Customer Support
• CSR
• Customer Care
• Front Desk
• Spanish
• Alzheimer's Care
• Meal Preparation
• Coffee Experience
• Home Care
• Dementia Care
• Caregiving
• Coffee Experience
• Alzheimer's Care
• Food Preparation
• Dementia Care
• Home Care
• Hospital Experience
• Meal Preparation
• Experience with Children
• Childcare
• Data Collection
• Medication Administration
• Senior Care
• Cleaning Experience
• Patient Care
• Memory Care
• Nursing
• English
• Serving
• Customer service
• Courier
• Cash handling
• Sales
• Dispatching
• Medical office experience
• Computer skills
• Microsoft Office
• Hospice Care
• HIPAA
• Microsoft Word
• Vital Signs
• Packaging
• Time management
• Clerical experience
• Analysis skills
• Inventory control
• Communication skills
• Computer literacy
• Microsoft Excel
• Route Driving
• Laboratory Experience
• Delivery Driver Experience
• Order Picking
• EMR Systems
• Insurance Verification
• Laundry
• Epic
• Growing experience
Languages
• Spanish - Fluent
Certifications and Licenses
CNA
CPR Certification
Present
Assessments
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
December 2021
Interpreting instructions or signs and solving problems Full results: Proficient
Patient-focused care — Proficient
March 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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