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Michael D. Potts

310-***-**** (cell) 323-***-**** (home)

Appointment Setter

May 2014 – August 2023 Professional Builders & Renovation Inc. Los Angeles, CA

Appointment setter, rehash, verifier, customer service

Appointment Setter

October 2015 – June 2016 AID Home Remodeling Canoga Park, CA

Set appointments for home repair estimates

Customer Service /Appointment setter

August 2014 – October 2015 ALP Networks Reseda, CA

Set appointments for solar estimates, and provided customer service

Customer Service /Appointment setter

January 2012 – October 2012 A-1 Solar Van Nuys, CA

Appointment setter for solar estimates and customer service

Customer Service (W.A.H. Agent)

October 2008 – November 2011 West Corporation Los Angeles, CA

Independent Contractor/Work at Home agent, customer service, order entry

Customer Service /Collections

June 2007 – October 2008 Service & Shipping Center Canoga Park, CA

Collections for copier/toner company, customer service, order verification, returns & exchanges

Collections Associate

January 2007 – April 2007 Office Works Tarzana, CA

Collections for medical employment staffing, appointment setting, customer service, invoicing

Collections Representative

May 2006 – January 2007 Metropolitan Adjustment Bureau Woodland Hills, CA

High volume consumer collections – managed 2000+ accounts, account resolution, payment & settlement options

Customer Service & Collections Representative

March 2000 – May 2006 Allstate Imaging Canoga Park, CA

Customer service, sustained accounts, collections, merchandise exchanges & returns

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