Customer Service Bilingual
Resume:
Olga Nkake
Euless, TX *****
ad8ab8@r.postjobfree.com
Bilingual customer service professional with a diverse experience, and a passion for maintaining customer satisfaction
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receiver
GENCO-Euless, TX
February 2022 to July 2024
Receive package, open and process packages
Open material and work on it .
Assist technicians
Communication Test Design Inc-Flower Mound, TX
November 2018 to March 2023
Repair cellphone,open run thru software. Change screen, open motherboard fix and repair. Customer Service Agent
Teleperformance-Dallas, TX
May 2015 to June 2018
• Provide excellent customer service in a call center environment
• Troubleshoot equipment and system issues
• Enter customer data into various software programs
• Exercise retention efforts when appropriate
• Follow up on customer inquiries in a timely manner
• Identify customers who are comparison-shopping and inquiring about contract terms
• Provide customers with pricing plans
Receptionist
Hillside Senior Care-Tioga, ND
2012 to 2015
• Assisted guests with checking in and out of hotel
• Tended to guest complaints and situations that require instant action
• Contacted housekeeping and maintenance departments
• Maintained records of room availability and guests' accounts
• Assists guests with booking reservations over the telephone and in person
• Maintained hotel's high service of service and hospitality Translator
Hillside Senior Care-Atlanta, GA
2011 to 2012
• Provide interpretation and translations services in person or via telephone
• Provide interpretation support for clients one-on-one and in group settings
• Adhere to interpreter standards and ethic
Education
High school diploma or GED
Skills
• Fluent in Swahili, French, and English languages; both written and oral
• Ability to communicate effectively with customer in person and on the phone
• Proficient with Microsoft Office Suite
• Organized and works well in both a team and independent work setting
• Interpretation
• Multilingual
• Translation
• Help Desk
• Communication skills
• Bilingual
• Customer service
• French
• English
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