Customer Service Client
Resume:
Steve Conway
Columbus, OH
***********@*****.***
Education
Franklin University, Columbus Ohio
Bachelor of Science in Digital Communications
Bachelor Science in Business Management
Bachelor of Science in Management Information Services
Professional Experience
Independent Contractor, Dublin Ohio
October 2005 to Present
Consultant – Trainer/Web Designer & Developer
*Trained clients on use of Microsoft programs, improved employee customer service skills
*Conducted research on various business issues for clients and made recommendations
*Retained by clients to conceptualize, design and launch Internet sites to further client goals
*Created logos and graphic content of web pages
*Wrote, edited and tested code. Created layout for client e-newsletter
*Researched and provided links to client-related Internet sites to increase likelihood of return visits by users
Silt Fence Construction, Marysville OH
October 2005 to Present
Customer Service Analyst
*Trained new associates on company policies and procedures
*Contacted and interacted with clients on an “as needed” basis
*Gathered data and provided feedback to appropriate parties
*Initiated field recycling program that reduced materials expenses
Signature Worldwide, Dublin Ohio
August 2000 to September 2007
Quality Control Associate
*Designed new training manual for new hires. Mentored and monitored progress of new hires
*Determined training need for client service representatives
*Monitored progress of client service representatives. Extensively used Windows products and did Internet research while attending Franklin University as a full-time IT student
*Responsible for customer service satisfaction for national accounts in heavy equipment industry
CenturyLink (formerly Qwest Communications), Columbus Ohio
February 1998 to July 2000
Senior Customer Service Representative – Second Tier
*Managed all customer inquiries. Troubleshot database and customer service issues
*Assisted in the training and mentoring of new hires
*Began as a Customer Service Rep in the Residential Customer Division, promoted to Business Unit Representative, then to the Rapid Response Team
Coastal Physician Services of the Midwest, Inc., Cleveland Ohio
August 1995 to January 1998
Physician Recruiter
*Responsibilities included working with client hospital administrators to determine their staffing requirements.
*Created and implemented local & regional database for direct mail searches for physician candidates.
*Screened and recruited physician candidates to fill hospital requirements.
National Executive Services, Inc., Annapolis, Maryland
March 1993 to July 1995
Assistant Recruiting Manager
*Worked with client medical administrators to establish their staffing requirements.
*Designed and implemented searches for physician and banking professionals with specific career goals.
*Created database for this new company specializing in contingency medical placement and contingency banking placement. *Joined NES, Inc. as a Research Assistant in March 1993. Promoted to Executive Recruiter in September 1993. Promoted to Assistant Recruiting Manager in March 1994.
Outside Activities:
Author – “Just Being An Uncle”
Bass player/Marketing Director – “Uncle Fester’s Band” (2015-2021),
“The J.J. Addamz Band” (2021-Present)
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