Project Manager Management
Resume:
Dr. Suzanne Goebel
Atlanta, GA *****
*******@***.***
Summary:
• PMP certified Senior Project Manager with 17+years of professional experience including responsibility to manage implementations of Department of Labor Unemployment Insurance, Peoplesoft and USDA School Lunch Program software for State of Georgia Department of Education.
• 3+years of experience working in Unemployment insurance process for State of Georgia, Department of labor.
• Experience working as a lead Project Manager with a team of 8 to ensure successful implementation of Unemployment Insurance benefits Tax Modernization, HR functions and served as data integration and conversion lead for UI Benefits.
• Strong project management that includes scope management, project plans and artifacts, time, cost, human resources, quality, communications, risk, procurement, change management and integration.
• Strong experience working for State clients such as State of Georgia, State of Florida, State of Wisconsin and served over eight agencies within State of Georgia plus states of Florida, Ohio and Wisconsin.
• Strong ability to work in a fast-paced environment and to bring the project in on time and budget.
• Project management methodologies used: PMI/PMBOK, Agile, SCRUM. Other significant experience includes research and consulting/contactor assignments with Fortune 500 companies, healthcare, hospitality, and federal government.
• Waterfall and Agile experience
• DATA Focus on Data Concurrent: Current experience includes over 10 years in technology modernization, with a focus on master data management, data governance, data warehousing, project and product management. As project manager, have managed data migration and transformation from cloud data: USDA school nutrition, lunch programs, and other cloud data.
• In addition, have functioned as a traditional business analyst, very familiar with SDLC as well as Agile/Scrum/Kanban, stakeholder influence. As a certified executive coach which requires exceptional skill in asking powerful questions and listening, I have coached over 100 executives. All of this requires excellence in managing conflicting priorities, follow-up to mitigate blockages, and expertise in building relationships. Key Skills:
• Project Management, Program Management, Business Analysis, Portfolio Management, PMO, Project Leadership, Business Analysis, Business Process Reengineering, Agile, SCRUM, SAP, Oracle11i, PeopleSoft, BPR, Business Intelligence, Data Warehousing, Data Modeling, Master Data Management, Enterprise Content Management, Data Governance, Modernization, RFQ, IV&V, SOW, law enforcement, Department of Homeland Security, Organizational Change, UI, SDLC, (Unemployment Insurance) Tax and Benefits Modernization, USDA, School Nutrition, Data Analytics, Teradata, PrimeroEdge, Cybersoft, qualitative and quantitative research, virtual, remote, onsite.
Key Skills with detail.
Key Leadership Skills:
• Excellent verbal and written communications
• Learning Agility (Major subject in my dissertation) 2
• Leadership Development
• Leadership Coaching
Academic Research
• Assess the subject of current literature.
• Write/develop Literature Review
• Design the Research
• Perform the Research
• Write Research Outcomes and Future Research
Change Management
• Transparency/Communication
• Involve Top Executives
• Not Everyone Will Buy In
• Start Training Early
Key Certifications:
• Certified Project Manager-PMP
• Certificate in Instructional Design
• Professional Certified Coach
• Certified in Data Modeling
• Lominger Certified
• Hogan Certified
• Tilt 360 Certified
Education
• Doctor of Business Administration, Georgia State University
• Master of Business Administration from University of North Florida
• Bachelor of Science, Mathematics from Louisiana Tech University 3
Professional Experience
Significant Experience in Program/Project Management, Data Modeling, Data Governance, Data Migration and Health Care
August 2023 – Present
Several Short-Term Projects:
Data Modeling for On Purpose Group – 3 Months
MS Project Schedule Family Business – 3 Months
Executive Coaching for State of GA Dept of Human Services as needed. State of Wisconsin – Department of Children and Family Services Feb 2023 – July 2023
State of Wisconsin – Department of Children and Family Services
• Served as Sr. Project Manager for Project Portfolio Management project. Providing policy and technical consulting to establish a fully operational PPM. This is for the State of Wisconsin, Children and Family Services agency. Perform all aspects of PMBOK including Communication with Sr Leadership, Managing the implementation team, budgeting and funding. Also providing guidance for all template development such as portfolio project charter. Other deliverables include a Portfolio Project Road Map, a single document that has all PPM related. In addition, I was part of the data architecture and analytics team with a focus on data cleansing and data governance. Also, extensive experience with data mapping and transformation. CORDIS Healthcare, June 2022 – Jan 2023
• Cordis Healthcare is separating from Cardinal Healthcare and a major part of this project is to move all relevant data from Cardinal to Cordis. Key role here is MDM as well as Senior Project Management. As MDM the data models are designed to work with key software which is SAP and JD Edwards. As Project Manager create and maintain all project schedules, manage project team, provide progress update to Senior Management, and all related tasks. As an Instructional Design specialist created training documentation using the ADDIE model of instructional design. Training delivery includes both on-site and e-learning options, using Camtasia and Articulate.
State of Ohio Medicaid (Gaynell Technologies) November 2021 – May 2022 – Gainwell Technologies is the vendor to upgrade Medicaid software for the State of Ohio
• As Senior Project Manager, role includes all PMI PMBOK roles and responsibilities. The project is a modernization project to handle CMS Medicaid rules and as modernized to latest networking, life cycle protocols. Database redesign is also part of this project. In addition to monitoring timelines and deliverables, quality control is a major effort to provide excellent customer experience and support. In charge of over 500 requirements to 4
ensure deliverables are developed, tested, and deployed per contract. Also cover all training needs including training plan, training materials and training delivery. Cox Automotive March 2022 – May 2022
Cox Automotive - Master Data Management Sr Project Manager - Remote
• Served as consultant and Sr. Project Manager for Cox Automotive, a subsidiary of Cox Enterprises. Cox Automotive has operations in the US as well as in Canada. Among other products, Cox Automotive owns Auto Trader, Kelly Blue Book, and Dealer Support.
• This project is an MDM project. Cox Automotive has deployed Master Data Management, including data governance and stewardship protocols for all its US’S operations. This project focuses on replicating this Master Data Management framework for Canadian Operations. Among the tools and software used are Salesforce, Informatica, DealerTrack, and
• Key deliverables: Data Model, Business Process Model – Current and Future State, Data Dictionary – Attribute Details including definitions, Data Mapping, Data Migration, MDM Roadmap and MDM Training Design and Delivery.
State of Ohio Medicaid (Gain well Technologies) July 2021 – February 2022
• As Senior Project Manager, role includes all PMI PMBOK roles and responsibilities. The project is a modernization project to handle CMS Medicaid rules and policies as modernized to latest networking, coding, life cycle protocols. Database redesign is also part of this project. In addition to monitoring timelines and deliverables, quality control is a major effort to provide excellent customer experience and support. In charge of over 500 requirements to ensure deliverables are developed, tested, and deployed per contract. Also cover all training needs including training plan, training materials and training delivery. State of Georgia, Department of Education – July 2017 – June 2021
• Member of team as Data Analyst and Senior Project Manager with responsibility to oversee implementation of school nutrition software for all Georgia schools/school systems.
• Project includes design of data cube and other data management functions for legacy migration. Designing MDM and Data Governance protocols for State of Georgia, DOE, including reference architecture. Managing external vendor selected via RFP along with internal stakeholders and SMEs. Working with leadership to streamline business processes. The basis for business functionality and business rules is USDA’s National School Lunch program and am responsible to ensure that new system aligns fully with USDA policies, procedures and model functional requirements with regard to data and functionality.
• Managing external vendor, PrimeroEdge/Cybersoft, selected via RFP along with internal stakeholders and SMEs. Managing a Statement of Work (SOW) is key. Project covers all project management functions and managing business analysts assigned to the project. Project management deliverables include scheduling and planning for phases and tasks, resource planning and allocation, and budget planning and monitoring.
• Working with leadership to streamline business processes. The basis for business functionality and business rules is USDA’s National School Lunch program and am responsible to ensure that the new system aligns fully with USDA policies, procedures, and model functional requirements.
• This job requires an agile response to changing customer needs, especially with Covid-19, as well as attention to federal and state policies/guidelines.
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• Meeting with and reporting to senior leadership at the state level (School Superintendent for State of Georgia) as well as at the school district level is an essential part of this project.
• Apply all PMP project management protocols in an Agile environment, including project documents and artifacts, use of MS Project for project planning and scheduling, leading project team meetings and Scrum sprints.
• Also work as a coach to the leadership team and instructional designer for field training. Developed training on the ADDIE instructional design model and coached various members of the training and development team in its use.
State of Georgia, Department of Labor March 2015 – July 2017 Project Manager/ Program Manager
• Design and PM of of tax and benefits system.
• Remote Project/Program Manager and Business Analyst, development project for Unemployment Benefits and Tax Modernization for Department of Labour. Multiple aspects were involved.
• Lead Project Manager with a team of 8 to ensure successful implementation of UI Benefits Tax Modernization and related projects. This project involved all aspects of project management. Also serving as data integration and conversion lead for UI Benefits.
In addition, provided project management for PeopleSoft Deployment. Both projects, UI Benefits and PeopleSoft HR, included, in addition to implementation tasks, the following:
• Significant HR/HCM experience including employee data, benefits management, payroll and compensation, and interview tracking. HCM functions addressed cloud implementations of HR software, using PM software local or cloud, all MS Office software and visual software: mind map, Visio, and others.
• Related organizational change management.
• Organizational Development
• Training and Development
• Business processes reengineering/improvement
• PeopleSoft customization requirements gathering for Department of Labour.
• Research Design – Unemployment data and statistics for Department of Labour State of Florida July 2013 – March 2015
Project Manager/ Program Manager and Business Analyst
• Key member of team to upgrade State of Florida 30-year-old legacy Highway Safety and Motor Vehicle systems, a long-term project (subject to fiscal year legislative funding) involving motor vehicle registration/title and driver license applications. Included working with the Federal agency to check passport status.
• This Agile project also involves a comprehensive enterprise database redesign effort, beginning with an enterprise logical data model, physical models, master data management, data warehouse/BI and data governance. As project/program manager:
• All functions related to enterprise database, MDM design/planning and software development.
• Write/oversee: Project Management Plan, Communication Plan, Risk Plan, Resource Plan,
• Develop/oversee Project Schedules (MS Project)
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• Oversee connection of Driver’s License modernization to Federal software and database to ensure that there were no lost passports reported on the applicant.
• Provide all PM Status/Risk reporting and conduct weekly project status meetings.
• Write Master Data Management and Data Governance Plan
• Write RFP and function as project manager for MDM services/systems.
• Write RFP and function as project manager for IV&V.
• Function as Scrum Master - Sprint Planning
As business analyst:
• Conduct JAD/Business Unit business process decomposition and data flow sessions/related documentation.
• Contribute to business process reengineering.
• Develop/write applications business rules based on Florida statutory requirements; use documentation tool: Blueprint.
• Function as Scrum Master for Agile projects: Interpol and Department of Homeland Security interface application; the State of FL is first state in the union to check Interpol and Homeland Security databases for lost or stolen passports with application for original or renewal driver’s license. Georgia State University 2011-2013
Working on Doctorate
The Georgia State University Doctor of Business Administration program involved rigorous research projects, including a qualitative dissertation requiring comprehensive literature reviews and coding for findings and conclusions. Dissertation available upon request.
State of Wisconsin October 2010 to June 2011
Program Manager
• Project Manager over four technology infrastructure projects for the State of Wisconsin, Children and Family Services Agency.
• Responsible for all PM phases and tasks.
• Used MS project and PMBOK protocols to write charters and plans as well as manage budget and timelines. Tasks include:
• Network Access Security – CISCO products to authenticate and allow access of wired, wireless and BYOD products.
• Unified Communications – Replacing the current ATT phone system with CISCO UC, VoIP.
• Infrastructure Replacement – Replacing aging and end of lifecycle boxes and switches with updates/upgrades. Includes state-wide locations.
• PMO – Setting up SharePoint based PMO spaces and for PMBOK templates and project documents. Also, delivering Portfolio Management processes using MS Project Server.
• Environment: Microsoft Office, MS Project, Visio, Outlook, Access, PowerPoint, Excel, Word, PPM, SharePoint, CISCO, VMware, MS Project Server 2007.
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