Pharmacy Technician Customer Service

Hugo Carrasco, CPhT

**** *. ******** **. *** #***, Tucson, Arizona 85746

Day/Evening: 520-***-****

Email: *********@*****.***

OBJECTIVE:

Certified Pharmacy Technician with twenty years of experience within a leading national drugstore chain and a small community pharmacy. Proven record in implementing processes that improves overall productivity. Provides superb customer service, ensuring client retention and loyalty. Dedicated, hardworking, and reliable professional who maintains a focus on accuracy and delivers courteous service at all times.

ESSENTIAL SKILLS:

● Prescription Processing

● Pharmaceutical Calculations

● Medical and Pharmaceutical Technology

● Drug Classifications and Safety

● Well-versed in all HIPAA regulations

● Operates various types of pharmacy operations

● Maintains inventory of drugs, supplies, and stock control

● Process customers payments and insurance claims

● Excellent communication skills with customers and healthcare professionals

● Detail oriented to ensure that prescriptions are filled quickly and accurately PROFESSIONAL EXPERIENCE:

Tucson VA hospital

3/15/2020 to Current,

● Knowledgeable with CPRS system, sending notes to providers with veteran requests, right click renew refill requests also completing audio renewal requests.

● Knowledgeable with vista systems inputting FERX prescriptions, submit requests for refills, and use scriptpro to access veterans updated prescription requests.

● Process and dispense prescriptions and controlled medications.

● Answering incoming veteran phone calls, communicating with veterans with any requests/needs to providers regarding refills or any issues in a timely manner.

● Tracking packages using CMOP tracking website, UPS tracking website and USPS tracking website.

● Accessing teams to communicate with pharmacist/pharmacy staff to resolve any issues regarding veterans requests to ensure veterans needs are quickly met.

● Accessing and using Triwest website to confirm eligibility through community care. DHL Corp.

Pharmacy Technician, 11/2018 to 3/6/2020

● Prepare and dispense medications under supervision of pharmacists.

● Maintains inventory of drugs, supplies, and stock control.

● Operate various types of pharmacy automation.

● Fill and stock medications.

Golden West Medical Center

Pharmacy Technician,

● Prepared labels and filled prescriptions accordingly, pre-packaging common medications that resulted in a more efficient order completion.

● Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, and prescription interpretation.

● Research and resolve dosage conflicts, potentially harmful drug interactions to ensure patient safety/wellness and bring customer loyalty.

● Provides outstanding customer service, building rapport to help maintain client retention. Walgreens

Store Assistant Manager, 3/2001 to 10/2014

● Hired, trained, and evaluated personnel in sales and marketing.

● Assist the store manager with store operations including leading the other team members to accomplish the mission of the company's objectives to drive sales, be profitable, and provide a superior customer and associate experience.

● Enforced policies and procedures to ensure excellent customer service.

● Assist with the general maintenance and appearance of the store.

● Reconciled cash drawers and handled bank deposits.

● Maintain and stock store inventory.

● Receive merchandise deliveries from vendors and distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.

● Analyze operating reports and make recommendations for improvement.

*Increased sales volume by 2.5% in less than one year.

● Assist the pharmacy department when there is a high volume of customers. EDUCATION:

Pima Medical Institute

Certified in Pharmacy Technology, 1998

CERTIFICATIONS:

Certified Pharmacy Technician (CPhT) - Cert. No.: 150************ Arizona Pharmacy Technician License - License No: T002025 LANGUAGES:

English

Spanish

REFERENCES:

Available upon request

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