Customer Service
Resume:
Tawny Davis
Strafford, Missouri
816-***-**** - ********@*****.***
Highly energetic and motivated individual with experience in answering customer service phone calls. Very experienced with handling incoming calls while completing other tasks in a high volumed, fast paced workplace. Dedicated to meeting company goals as well as following policies that are put in place to give customers an outstanding customer service experience. Work Experience
Catering/Food Service
Infused Catering - Springfield, MO
October 2013 - Present
● Setting up serving stations at booked venues.
● Handling special requests from guests and clients.
● Adhering to health and safety guidelines.
● Coordinating service patterns and arranging tables and chairs in the event space.
● Communicating with management and other wait staff.
● Greet and welcome guests and respond to any of their questions.
● Serve food and beverages in designated order and timely manner.
● Clear and clean dining tables between courses.
● Check with guests to ensure satisfaction.
ABS Special Education Paraprofessional
Springfield Public Schools-Springfield, MO
August 2023 to May 2024
● Provided classroom based reinforcements to students’ receiving specially designed instruction in a special education classroom.
● Provided general education classroom based support and reinforcements to eligible special education students’ as directed by the special education teacher. Such support may extend to non special education students’ in the same classroom also.
● Maintained open and meaningful communication with the special education teacher regarding all students’ assigned paraprofessional support.
● Maintained confidentiality of school related information.
● Assisted teacher/teachers with routine classroom operation and follow through on teacher's instructions within expected time limits.
● Assisted and supervised students in the use of computers as assigned.
● Participated in and utilized information gained in appropriate staff development.
● Demonstrated understanding of students' needs, and interacted appropriately with students’, parents’, and other employees.
● Followed instructions of teaching staff and reinforced program philosophies and consistencies in classroom procedures.
● Demonstrated creativity with individual children and their program implementations while following through with prescribed behavioral management programs. Special Education Paraprofessional
Springfield Public Schools-Springfield, MO
June 2018 to July 2022
● Provided classroom based reinforcement to students’ receiving specially designed instruction in a special education classroom.
● Provided general education based support and reinforcement to eligible special education students’ as directed by the special education teacher. Such support may extend to non special education students’ in the same classroom also.
● Maintained an open and meaningful communication with the special education teacher regarding all students’ assigned for paraprofessional support.
● Maintained confidentiality of school related information.
● Assisted teacher/teachers with routine classroom operations and followed through on teacher's instructions within the expected time limits.
● Assisted and supervised students’ in the use of computers as assigned.
● Participated in and utilized information gained in appropriate staff development meetings..
● Demonstrated understanding of students’ needs and interacted appropriately with students’, parents, and other employees.
● Followed instructions of teaching staff and reinforced program philosophies and consistencies in classroom procedures.
● Demonstrated creativity with individual children and their program implementations while following through with prescribed behavioral management programs. Substitute Teacher
Penmac Staffing-Springfield, MO
January 2017 to May 2018
● Filled in for Teachers or Paraprofessionals when they were absent.
● Took over teachers' duties in their absence.
● Subbed in Special Education and Behavioral classes for most of my subbing career. Vacation Planning Counselor
Wyndham Vacation Resorts - Springfield, MO
June 2011 to October 2016
● Answering inbound calls from timeshare owners
● Helping timeshare owners plan and book their timeshare vacations.
● Educated owners on what is included in their ownership packages and answering any questions or concerns.
● Collecting payments from owners and entering transactions in the system. Inbound Travel Booker
Travel Now -Springfield, MO
August 2009 to May 2011
● Answering inbound calls from potential or current clients that are wanting to book a vacation or buy a package.
● Retrieving information from clients and selling vacation packages based on clients needs.
● Processing clients payments.
● Booking reservations with hotels, car rentals, and airlines Account Specialist
JP Morgan Chase - Springfield, MO
August 2002 to December 2008
● Answering incoming calls new and old account holders
● Courteously greeting customers and efficiently setting up their account based on their financial needs.
● Retrieving and analyzing credit information and credit history in order to do credit upgrades and debt consolidation.
● Pitching and selling products based on financial and safety needs obtained by customers.
● Setting team goals and helping team to fulfill monthly goals.
● Overseeing employees when the supervisor was away.
● Configuring and entering the end of the month number and stats in the database.
● Faxing appropriate information to banks and loan officers.
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Associates of Arts Degree
Ozark Technical Community College - Springfield, MO May 2017
Skills
● Microsoft Office
● PowerPoint
● Windows
● Time Management
● Great under pressure
● Critical Thinking
● Leadership
● Creativity
● Special Education
● Teaching
● Classroom Management
● Experience with children and adults with Autism Experience
● Behavior Management
● Developmental Disabilities Experience
● Catering
● Computer skills
● Microsoft Outlook
● Communication skills
● Organizational skills
● Data entry
Certifications and Licenses
Substitute Teaching Certification
Assessments
Elementary School Behavior and Classroom Management - Proficient January 2023
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