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Customer Service Medical Courier

Location:
Tucson, AZ
Salary:
17.00
Posted:
October 07, 2024

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Resume:

JIM

MORRISON

ad89hf@r.postjobfree.com

406-***-****

Tucson, AZ 85730

Bold Profile

Proven track record in enhancing delivery efficiency and client satisfaction, notably with Spokane Courier Services. Mastered route planning and HIPAA compliance, demonstrating exceptional attention to confidentiality and punctuality. Achieved significant improvements in client relationships and operational costs, leveraging excellent driving skills and medical terminology knowledge. Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in Arizona. Thorough Medical Courier dedicated to managing complex routes through strong organization and navigation skills. Performs deliveries using bicycles, motorcycles or automobiles. Professional medical logistics expert with strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of medical specimens, and working collaboratively with healthcare teams. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results. Knowledgeable Customer Service, Courier runner, Dispatch, Entry Level, Training with solid background in managing time-sensitive medical deliveries and ensuring compliance with healthcare regulations. Successfully executed critical deliveries while maintaining integrity and confidentiality of medical specimens. Demonstrated proficiency in route optimization and effective communication with healthcare providers. Customer Entry level, Customer Service, Dispatcher Medical logistics professional with proven track record of managing and executing medical deliveries with precision and care. Known for reliability and ability to maintain integrity of sensitive medical materials while adapting to dynamic schedules. Skilled in route planning, compliance with medical protocols, and effective teamwork to achieve timely results. Motivated man fluent in English and background in Customer Service, courier runner. Eager to provide high level of service and promote affirmative experiences in Customer Service, Courier runner, dispatch, public employee. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Dispatcher, Courier position. Ready to help team achieve company goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. PROFESSIONAL SUMMARY

SKILLS

• Attention to confidentiality

• Route Planning

Handling pharmaceutical

materials

Spokane Courier Services - Medical Courier

WORK HISTORY

Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.

• Developed strong relationships with clients by consistently delivering

• Clean Driving Record

• Excellent driving skills

• Licensed driver in Arizona

• HIPAA Compliance

• Delivering medical records

• Valid Driver's License

• Punctuality

• Vehicle Maintenance

• Medical terminology knowledge

• Building physician relationships

• Package pickup and delivery

Carrington College

Tucson, AZ • 06/2020

Medical Billing And Coding: Medical

Billing And Coding

EDUCATION

Relevant Coursework: Medical

Billing & Coding

Homeland Security Network - Courier Contractor

Tucson, AZ • 11/2018 - 08/2024

Beach Transportation - Bus Monitor

Missoula, MT • 08/2007 - 09/2016

Town Grocery - Customer Service Cashier

09/2005 - 05/2007

outstanding service and maintaining professionalism at all times. Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.

Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.

Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.

Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.

Improved patient outcomes by providing rapid transportation of critical lab specimens.

Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.

Escalated issues to supervisor for immediate remediation. Made sure that punctuality was key priority as all samples were time sensitive

Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.

Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.

Enhanced delivery efficiency by optimizing routes and time management strategies.

Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.

Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.

Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.

Assisted driver in monitoring and managing student behaviors to promote safety.

Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.

Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.

Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.

Detailed factors such as weather, incidents, and aid rendered in daily reports to management.

Responded to medical crises and behavioral problems to maintain safe travel.

Collaborated and communicated with school personnel, students and parents to maintain positive relationships.

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

• Handled high-pressure situations calmly, maintaining composure VFW - Customer Service Cashier

Philipsburg, MT • 07/2003 - 10/2005

Retail Store - Customer Service Representative

Juneau, AK • 07/1991 - 09/1993

during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions.

• Counted money in drawers at beginning and end of each shift. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Counted money in drawers at beginning and end of each shift. Developed and managed relationships with customers to increase customer loyalty.

Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Participated in regular inventory counts, ensuring accuracy in store stock levels.

Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.

Performed cash, card, and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Handled cash with high accuracy and took care to check bills for fraud.

• Met customer service goals and exceeded customer expectations. Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Participated in training programs to enhance product knowledge and customer service skills.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

LANGUAGES

English

Professional Working



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