Customer Care Executive

RESUME

Name : Renu Ahuja

Husband’s Name : Nitin Ahuja

DOB : 19/08/1979

Email_id : ************@*****.***

Phone No. : 991*******

Address : A-1004 Milano Heights, Piplod

Behind Rajhans Cinema Surat

Marital Status : Married.

Edu. Qualification : B.Com (Pass) From Delhi University. Post Graduation: : Done Masters in HR from NMIMS University, Mumbai. Add.Qualification ; Short Term Crash Course for 2 months from British Council. Experience :

Branch, Head at EDI Global Education from June to August2023, overseeing study abroad programs for Australia, Canada, USA, and work visa permits.

Served as an Invigilator for the British Council, overseeing both Academic and General IELTS exams, as well as otherexams like ACCA, CELA, and Actuaries. Responsibilities included monitoring candidates to ensure compliance with test conditions and preventing any violations during the exams.

Worked as a Customer Care Executive for Google through Cognizant from November 2015 to December 2016, managing the U.S. process. My role involved addressing and resolving a wide range of customer queries, providing exceptional service to enhance customer satisfaction. Responsibilities included troubleshooting technical issues, assisting with account management, and ensuring timely and effective solutions. Additionally, I maintained detailed records of customer interactions and collaborated with other teams to improve overall service delivery. Store Manager at Thomas Scott Pvt. Ltd. (January 2006 - December 2008)

Managed front office operations in a multinational store. Provided training to employees.

Handled communication via emails, including stock details. Conducted inventory checks and managed stock levels. Prepared and reported official expenses.

Sr. Customer Care Executive at Saffron Global Services Pvt. Ltd.

(January 2000 - July 2005)

Sr. Customer Care Executive at Saffron Global Services Pvt. Ltd.

(January 2000 - July 2005).

Managed inbound process for U.K. customers.

Proper Handled queries related to the delivery of Tulip Mobile Provided exceptional customer service and support. Resolved issues and ensured customer satisfaction

Maintained accurate records of customer interactions. Summary

Visionary leader with over 12 years of experience in optimizing operations across diverse international industries. Renowned for strategic implementation, corporate vision, and innovative problem-solving. Expertise in transforming strategic plans into tactical initiatives for national and international programs. Skilled in aligning operational efficiencies with corporate goals through decisive actions, minimizing risk, and maximizing performance. Accomplished motivator and coach with strong business acumen and analytical depth.

Objectives : Heading Sales & Marketing Function.

Achievements : Achieved 100% Quality and Exceeded Targets Skills & Strengths : Career-Oriented, Disciplined, Committed, Positive Attitude, Confident, Skilled in Cold Calling, First Aid Certified Core Competencies : Operations Management, Program Implementation, National and Global Operations, Project Management, Transition and Change Management, Continuous Improvement, Strategic Partnerships, Team Building and Training, Sales and Marketing.

Date : (RENU AHUJA)

Place :

Hobbies : Listening to old Music.

I Affirm the Accuracy and Truthfulness of the Above Details

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