Customer Service Data Entry

Aseer Anver

Surrey, BC +1-672-***-****

*************@*****.***

PROFESSIONAL PROFILE

A versatile and detail-oriented professional with over 15 years of experience in administrative support, Operations coordination, Data entry, Sales, and Industrial manufacturing, Hospitality, Banking, and retail sales. Proven track record in improving operational efficiency, managing teams, and delivering exceptional customer service. Skilled in sales and accounting, with strong organizational and multitasking abilities. A proactive problem-solver with excellent communication skills, seeking to leverage a diverse skill set and international experience to contribute to dynamic organization in Canada. CORE COMPETENCIES

Administration

Point of Sale (POS)

Product Knowledge

Multitasking

Customer Service

Adaptability

Leadership, Team Management, Team Building

Communication Skills

Cash handling

Organizational skill

PROFESSIONAL E X P E R I E N C E

Eternity Technologies- Al dobowi Group of Companies, - (Industrial & manufacturing lead-acid battery) Ras Al Khaima United Arab Emirates- Administration officer May 2019 - Jun 2024

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential company documents

Answer queries by employees and clients

Update office policies as needed

Maintain a company calendar and schedule appointments

Book meeting rooms as required

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arrange travel and accommodations

Schedule in-house and external events

Work collaboratively with team members to achieve daily operational goals.

Communicate effectively with colleagues and supervisors to ensure smooth workflow at workplace. Castle Limousine Service- Doha, Qatar

Operational coordinator-2015-2018

Responsible for the activities associated with the transportation of products from suppliers into the network.

Optimize transport planning in the most efficient way for customer and stakeholders

Maintain proper and accurate Pre-Shipment and Post-shipment Administration

Track and Trace

Proof of Delivery

Over, short, and damaged shipment issues

Evaluates, records, and responds to additional/special service requests (i.e. lift-gate, inside delivery, etc.)

Work with transportation providers and freight payment team to ensure proper accessorial cost and flows

Handle damage and loss claims

Assists in troubleshooting and resolving safety, service, and operational issues

Ensure correct estimates in transport planning system

Meet on time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service

Stakeholder management; adequately and proactively inform Customer Service departments, Global Service Centers and suppliers

Asriya Gold House- Dharga Town Sri Lanka.

Showroom Manager-2009-2015

Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments

Manage staff and assign duties

Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

Determine merchandise and services to be sold, and implement price and credit policies

Source and negotiate with vendors when necessary to procure merchandise for resale

Develop and implement marketing strategies

Plan budgets, authorize expenditures, and monitor revenues

Evaluate and improve customer service and respond to customer requests and issues

Address staffing requirements, including the hiring, development and retention of staff Aluthgama Textile- Aluthgama Sri Lanka

Retail Sales & Acoounting-2006-2009

Creating a welcoming environment by greeting all customers as they walk through the doors

Providing excellent customer service by ensuring the customer takes priority and answering any questions they have

Maximizing sales opportunities to achieve store targets

Maintaining consistent visual merchandising and housekeeping standards at all times

Ensuring adherence to operating and security procedures at all times

Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times

Executing opening and closing procedures

Commercial Bank – Doha, Qatar

Data Entry Clark-2004-2006

Ensuring appropriate turnaround time on all data entry

Reviewing and entering data information into the appropriate databases

Proactively verifying data through source documents

Monitoring and updating existing data when required

Retrieving data for team members upon request

Performing data searches

Complying with security backups and regular checkups to ensure the safety of the data being stored PROFESSIONAL & SECOUNDARY EDUCATION

Diploma in Computer science –Webcom technologies (Pvt) Ltd- Sri Lanka Diploma in Computer science – Technical College-Kaluthara Sri Lanka Diploma in Computer science – Savants’- Aluthgama- Sri Lanka General certificate of Ordinary level 2001- Gamini National College Sri Lanka CERTIFICATIONS

Firefighting Certification from Ras al khaima, Government United Arab Emirates

Successfully completed First Aid training and certificates

Completed FLAGMAN training certificate 2022 (certificate No-C2/Job NO-T-03040)

Completed Lean Sig sigma White Belt

LANGUAGE SKILLS Reading Writing Speaking

English Hindi Tamil Malayalam Arabic Sinhalese Urdu Holding International Driving license

Contact this candidate