Customer Service Delivery Driver
Resume:
Robert Killian
Seeking a part time position with a reputable organization that can utilize my
leverage of experience of past employment.
Apt. 3R
Rockaway Beach, NY 11693
ad87tp@r.postjobfree.com
EXPERIENCE
MCL Dental Labs, Hempstead, NY
Delivery Driver/Customer Service
10/2016 - 9/2019
- Expedited dental equipment to various dental offices in Nassau County
- Customer service liaison between dental offices and dental lab
- Daily review of equipment
- Responsible for contacting dental offices to maintain rapport between lab and dentists
SOS Global Logistics Inc. NY, NY —
Assistant Manager - New York Operations
12/2009 - 12/2013
- Assigned to be on-site for major sporting/entertainment events in the tri-state New York area with occasional overnight travel so as to provide support and coordination of materials and broadcast equipment needed.
- Daily review of vendor invoicing for accuracy and agreed upon tariffs. Constantly re-negotiate and update all vendor tariffs as clients needs progress and change.
- Daily communication with executive management in corporate office reporting all issues and steps taken to re-solve issues.
- Continually call upon and meet clients to discuss changing needs and review and plan upcoming events
Hachette Filipacchi Media US, NY
Traffic Operations Manager
9/2006 - 11/2009
- Handle in-house domestic and international shipments. Prepare export documentation, commercial invoices and other custom requirements. -
-Monitor Newsstand pool shipping to ensure timely arrival to wholesalers and national distributors.
- Provide wholesaler routing and copy count info as well as initiating tracers when required.
- Process shortage claim reports from wholesalers. Assist circulation in fulfillment requests.
- Execute shipping of special requests outside the newsstand pool, designate carrier routing.
- Review and process printing plant and preferred carrier's freight invoices. - SKILLS
- problem-solving abilities
-effective communication
- time management
- Microsoft capabilities
- Google Assistant
-Excel, Word, Powerpoint,
Presentation
LANGUAGES
English
-Periodically evaluate contract rates and update tariffs.
- Prepare and submit monthly estimated transportation costs and submit to finance.
SDS Global Logistics, Long Island City, New York
Operations Manager
1995 - 2006
-Managed staff of eight (8) while serving as management's primary customer service liaison.
- Reduced transportation costs by 28% over a 3 year period by vetting and establishing new vendor relationships.
- Primary responsibility included negotiations with ground and air carriers, as well as the daily transportation of international re-mail.
-Responsible for major SDS customer requests.
-Handled all aspects of transportation in fulfilling clients requests, ranging from brokering LTL and long distance moves of furniture, to same day small package domestic and international express shipments. SOS Global Logistics, Plainview, New York
Weekend Manager/Customer Service Supervisor
1993-1995
• Responsibilities included handling and follow through of all weekend domestic and international Priority Air shipments.
• Handled major accounts such as ABC Sports and ESPN. Prepared daily revenue reports.
• Other responsibilities included dispatching; Routing and preparing necessary documentation and POD follow up.
• Implemented tariff updating, rating of air bills and data entry. References Available Upon Request
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