Data Entry Specialist
Resume:
RITA FOSTER
CONTACT
Cell:
Home:
EMAIL:
************@*****.***
Montgomery, AL 36111
CAREER HIGHLIGHTS
AAESAP Data Entry Specialist/GED Orientation Instructor
Trenholm State Community College
Montgomery, AL
October 2023 to April 2024
Maintain and provide daily updates in AAESAP database of registered student’s academic record, economic status, medical, psychological and physical disabilities for accommodation plan during testing process supported by Alabama Commission on Higher Education & provide graduation rate reports to The Department of Education that bestows the grant which funds the GED Program
Conduct GED Orientation Class, Assist migrant community apply & prepare to take GED test, and ESL Classes, Administer and TABE, Work Keys, GED, High School Diploma Tests. Maintain safe practices in classroom setting.
Accessibility Services and Veteran Affairs
Administrative Secretary
ALABAMA STATE UNIVERSITY
Montgomery, AL
June 2021 to October 2023
Process Accommodations Applications Packets for approximately 200 students with documented physical, educational, mental, medical disabilities and process applications for over 500 student Veterans using Military benefits to attend college
Receives confidential medical, psychological and educational records in order to document claim for campus accommodations. Adhere to HIPPA Regulations.
Execute/Plan 3- Day Easter Seals College Days
Provided justification to purchase a golf cart to provide transportation for students requiring this service for medical reasons
Collaborated with Director to create Comfort and Service Animal Policies approved by the Board of Trustees- maintain EXCEL log of approved students, and reported incidents in residence halls for adjudication
Certified Aging & Disability Resource Specialist
Central Alabama Aging Consortium
Montgomery, AL 2016 – 2021
•Conduct Medical, Financial, Daily Living Assessments for in home care services for the Disabled/Seniors/families seeking in home care via the Alabama Medicaid Waiver Program Insurance
•Assist low income social security recipients receive lower cost medications/prescription assistance
•Facilitate information and referrals for family and Seniors in need of life saving assistance, care giver assistance for their friends/families caring for them; average monthly contacts with caregivers et al estimated @ 75-120 clients per month both in person and via telephone as customer service
Strictly enforces HIPAA Regulations, confidentiality
GOVERNMENTAL RELATIONS SPECIALIST
REGIONAL UNIVERSITIES, LOBBYING & ADVOCACY MONTGOMERY, AL 2007 - 2013
Persuasive advocate at Alabama State House for lobbying firm seeking to increase state's budget for higher education, attend Education Trust Fund Budget Hearings and legislative meetings.
Created weekly report to College Presidents and lobbyist at University of West Alabama, University of Montevallo, Jacksonville State University, University of North Alabama.
Explored legal cases at Alabama Supreme Court for UNA Attorney/Lobbyist, briefs, style civil cases for legal filings
PROGRAM COORDINATOR/ON-AIR CO-HOST
Tracy Larkin Broadcast Network
[TLB Network, Internet Start-up Radio Station]
Montgomery, AL January 2011- 2020
Co-Host Live Saturday Morning Talk Show with Host, Tracy Larkin, Schedule guests, plan events to promote station in community.
Devise & Execute College Internship Program for Students majoring in journalism/communications at Alabama State University
Administrative Secretary
Department of Occupational Therapy
Alabama State University
Montgomery, AL
•Managed Time and Meetings for Dean
•Proctor examinations, create forms, correspondence, manage student files
•Directs special projects. Student functions,
•Foresees crucial deadlines for accreditation and departmental reporting requirements for continued existence – implements demographic data gathering to submit reports for grant funded programs
National Accounts Support Team Manager
VIALOG Teleconferencing
Montgomery, AL
•Tricon National Accounts Support [Promotion]
•Oversee sales support for national account; Pizza Hut Franchises, met and exceeded sales goals for southern division
•Regulate team of 10-12 Customer Service Teleconferencing Representatives in a high volume call center. Conducting performance reviews, hiring and training process
Direct Marketing Manager
Alabama Shakespeare Festival
Montgomery, AL
•Collaboratively Design & place print advertisements in newspapers and billboards across the state and in tourism guides across the country for the season
•Plan and execute opening night events, work collaboratively with fundraising manager to plan events; ASF Silent Auction.
•Assist with customer service in theater Box Office
Financial Aid Counselor, Registrar’s Office Support
Oglethorpe University
Atlanta, GA
•Handled high volume of customer service inquiries in Registrar’s and Financial Aid offices from students and parents applying for financial aid navigate requirements for completing FAFSA processing successfully in time for awards season
•Administer and present quarterly reports to the Department of Education on status of financial aid applicants and enrollment demographic data analysis
•Download transcript requests from students, cash handling and mailing sealed official transcripts to graduates/prospective employers.
•Deal with high volume of students registering each quarter/semester in Registrar’s Office, provide professional ongoing internal and external customer service on course offerings based on classification, majors, pre-requisites, and credit hours required
Stellar Qualifications & Service
7+ years of Customer Service experience
Proficient using Windows, Microsoft, Excel Spreadsheets, and Publisher packages, Accurate Data Entry skills, 55wpm Typing.
Additional Valuable Qualifications
7+ years of high volume call center customer service representative, supervisory and management experience which includes prior health care experience with benefits, insurance, and prescriptions at state agencies, private industry and higher education.
EDUCATION
Troy University
M.A. Clinical Mental Health Counseling
Alabama State University
B.A. Communications, Journalism
Minor: English
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