Customer Service Representative
Resume:
Jason Smith
Rockwall, TX *****
ad87iy@r.postjobfree.com
OBJECTIVE: Hire full time or contract or part time for remote or hybrid position; open to inbound and outbound call center agent, IT Technical support, operations, networking, sales & Tier 1 -2, Level 1 support, collections, debit settlement, cannabis experience and guest services, retail sales associate, chat, email support expertise.
QUALIFICATIONS: Outstanding communication skills on all company levels. Authorized to work in the US for any employer
Work Experience
Everise/ Remote
Centene-Rockwall, TX
August 2024 to Present
Healthcare Customer Service Representative
Work from Home position/ Full Time
Company Overview
• Our mission to elevate customer
• Job Requirements Hired For
Professionally handle a high volume of incoming calls. Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. Ability to utilize and navigate multiple systems simultaneously staying always ependable and meet all attendance requirements.
Resolve customer issues via one-call resolution guidelines and/or escalated process, always meet or exceed company and client performance metrics.
I maintain a balance between company policy and client benefit in decision-making through team work, coach and mentoring.
Always evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
Be responsible for call disposition or compiling and documenting customer information as required and trained.
Ability to accept and embrace changes within the current business environment, metrics meeting management goals and expectations.
Must be flexible to work weekends & holidays, always stay positive to be successful. CSR - Customer Service Representative (Remote)
Sutherland Global Services / Toyota-Rockwall, TX
April 2024 to June 2024
• Assisting customers through phone fielding inbound & outbound calls for payments for auto financial services, loan repayments.
• Using computer based software, guey softphone that was intergrated within desktop for VPN, internal administration privilages.
• Accessed to company database for internal research for article to follow and complete each call for type of call answered.
• Client payment processing, ACH, Debit, Credit Card payments. Internet Research Expert ( Remote)
LQ Digital-Rockwall, TX
January 2024 to February 2024
Fieled calls to and from consumers or existing customers for client USAA, who have inquired about the companies or clients’ services.
• Calls were fully scripted and require you to ask series of short questions.
• Recorded call information to internal system.
• Transfed calls to the client's sales representative.
• Fast pace, most of your time on the phone.
Call Auditor ( Remote)
Helpmates Staffing-Irvine, CA
October 2023 to November 2023
Medical records retrieval, outbound/inbound calls to satisfy records for audits. Client Relations Associate I, II; Secondary Ticket Support (Remote) TicketNetwork-South Windsor, CT
October 2021 to March 2023
Client Relations Specialist
Rockwall, TX remote
• Have previous CSR experience, preferably in a call center environment or willingness to learn.
• Used excellent CSR skilla, Online Sales and strong communications skills.
• Used accurate and strong work ethic.
• Has the ability to multitask, while being detail oriented.
• Am able to work in a fast pace work environment.
• Am computer literate.
• Have a High School diploma, GED or College education.
• Have a minimum of 12 years of job experience and growing. Customer Service/ Dispatcher (Remote)
Atosa Catering-Rockwall, TX
September 2020 to February 2021
• Inbound 3rd party tech dispatch appointment liason for the warranty services customers used for catering supplies & equipment in warranty.
• Inbound email, call customer service team department services. Account Collections Representative
iQor-Plano, TX
February 2020 to March 2020
Collections for Capital One clients accounts.
Customer Service/Sales Representative
Partswarehouse.com-Rockwall, TX
March 2019 to January 2020
Inbound parts sales.
Inside Sales Agent
Best Buy-San Marcos, TX
October 2017 to October 2018
ECC site- inbound phone sales.
Customer Service Associate
Office Depot-Rockwall, TX
November 2012 to September 2013
Instore retail office supplies sales, Print copy center duties. Education
Bachelor of Applied Arts & Sciences in Sciences
Texas A&M Commerce University - Commerce, TX
2017
Associate of Arts
Front Range Community College - Westminster, CO
2003
Diploma
Franklin High School - El Paso, TX
1997
Skills
• Microsoft Windows 95/98/2000/XP/Vista/7
• 8
• 10; Software: MS Office
• XP expertise
in Word
• Excel
• PowerPoint. Tech. experienced with VPN
• Active Directory
• LAN
• Operations
• WAN &
SAN. PC Banking Programs
• XP Professional
• Jack Henry & 20/20
• Intranet
• Internet.
• Communication skills
• Basic math
• Phone etiquette
• POS
• Computer skills
• Stocking
• Customer service
• Cash handling
• Retail sales
• Cash register
• Inside sales
• Cold calling
• Sales
• Product demos
• Technical support
• Help desk
• Windows
• WAN
• LAN
• SAN
• Live chat
• IT support
• VPN
• Google Suite
• Telemarketing
• HIPAA
• Research
• Active Directory
• Computer networking
• Medical records
• Medical terminology
• Manufacturing
• Fashion retail
• B2B sales
• CRM software
• Marketing
• VMWare
• Operating Systems
• Logistics
• Microsoft Office
• Negotiation
• Freight
• HTML5
• Administrative experience
• Web accessibility
• Software troubleshooting
• LMS
• Analysis skills
• Order entry
• Upselling
• Outbound sales
• Outside sales
• Operating systems
• Digital marketing
• Organizational skills
• Guest services
• Call center
• Computer literacy
• Warm calling
• Multi-line phone systems
• Cleaning
• Customer support
• Planograms
• Merchandising
• Pricing
• Laboratory experience
• Data entry
• Warehouse management system
• Supply chain
• Sales support
• English
• Organizational skills
• TCP
• Leadership
Certifications and Licenses
Driver's License
Food Handler Certification
Certified Anti-Money Laundering Specialist
Certified Fraud Examiner
Apple Certified Mac Technician
Assessments
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Completed
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Cleaning skills — Completed
July 2024
Knowledge of cleaning techniques and processes
Full results: Completed
Inside sales — Completed
January 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Retail customer service — Completed
January 2024
Responding to customer situations in a retail setting Full results: Completed
Typing — Completed
November 2023
Transcribing text
Full results: Completed
Sales fit — Proficient
November 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Work motivation — Proficient
January 2024
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Completed
November 2023
Responding to customer situations in a retail setting Full results: Completed
Food service: Customer situations — Completed
July 2024
Identifying and addressing customer needs in a food service setting Full results: Completed
Customer service — Proficient
November 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
November 2023
Responding to customer situations with sensitivity Full results: Completed
Scheduling — Proficient
November 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Basic computer skills — Proficient
November 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Basic mechanical knowledge — Completed
July 2024
Understanding and applying mechanical concepts and processes Full results: Completed
Legal skills — Completed
January 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Sales skills — Completed
November 2023
Influencing and negotiating with customers
Full results: Completed
Technical support — Proficient
November 2023
Performing software, hardware, and network operations Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Completed
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Call center customer service — Completed
January 2024
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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