Project Management United States

Francisca Eichie PSM, CSPO, CBAP

304-***-**** *********.*******@*****.*** Morgantown, WV

www.linkedin.com/in/franca-eichie

PROFESSIONAL SUMMARY

Driving digital product development by implementing a clear vision and prioritizing features that deliver immediate business value, while ensuring an exceptional user experience. Experienced Agile Product Management professional with over 7 years of experience leading high-impact B2B and B2C initiatives by identifying business needs and delivering tailored solutions through strategic analysis, stakeholder management, and data-driven decision-making. Skilled in both Agile and Waterfall methodologies, driving operational efficiency and streamlining processes across diverse industries. Proficient in all phases of the Software Development Life Cycle (SDLC), from requirements gathering to design, implementation, testing, and deployment. Adept at fostering cross-functional collaboration, creating detailed user stories, and delivering high-quality products aligned with strategic goals.

TOOLS

JIRA Confluence Miro MS Teams Slack Azure DevOps

MS Office Suite MS Excel SQL Balsamiq Lucidchart Trello SharePoint Power BI Tableau ServiceNow Oracle SSRS Balsamiq Visio Salesforce Snagit Adobe Creative Suite Google Workspace Enterprise Resource

Planning

CORE COMPETENCIES

• Agile Methodology

• Waterfall Methodology

• Decision Making

• Continuous Process Improvement

• Technical Documentation

• Business Process

• Business Process

• User stories

• Acceptance Criteria

• Market Research and Analysis

• Scope Management

• User Acceptance Testing (UAT)

• Compliance & Regulation

• Policy Analysis

• Stakeholder Management &

communication

• Data Analysis & Interpretation

• Negotiation and Persuasion

• Team Leadership & Management

• Conflict Management & Resolution

• Requirements Elicitation & Analysis

• Creative Problem Solving

• Software Development Lifecycle (SDLC)

• Sprint Planning

• Gap Analysis

• Cross-functional team collaboration

WORK EXPERIENCE

Business System Analyst / Scrum Master June 2022 – June 2024 Accenture (UnitedHealth Group)

As a Business Analyst and Scrum Master at Accenture, I led high-impact digital transformation projects for clients in the healthcare and insurance sectors, integrating sales platforms with an in-house Salesforce application for a major insurance client, streamlining operations and improving data accuracy.

• Gathered and documented business and technical requirements, translating them into actionable user stories and acceptance criteria, while managing product backlogs using Jira and Confluence.

• Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure alignment with project goals, implementing Agile methodologies and adhering to SAFe practices.

• Managed the product backlog using Jira and Confluence, facilitating requirements refinement, release planning, and UAT sessions to support adjudication and delivery services.

• Spearheaded the development and implementation of a Digital Marketplace, driving innovation and operational efficiency.

• Collaborated with cross-functional teams to gather requirements, design, and implement custom dashboards in Power BI and customizations in PeopleSoft HCM, providing real-time insights to stakeholders and ensuring seamless integration with other enterprise systems to meet business objectives.

• Successfully secured stakeholder buy-in for an ERP upgrade, increasing engagement and aligning project objectives with business goals.

• Streamlined the requirement gathering process using digital collaboration tools, shortening the cycle and enhancing team productivity.

• Led Agile transformation initiatives using Scrum and Kanban frameworks, resulting in increased project delivery speed and improved team collaboration.

• Developed and deployed predictive analytics models, enhancing decision-making by quantifying risk factors and boosting profit margins.

Tools: Jira, Confluence, Miro, Power BI, Salesforce, Slack, MS Teams, SharePoint Business Analyst July 2019 – May 2022

Infosys (Transamerica)

As a Business Analyst at Infosys, working on the Transamerica account from July 2019 to May 2022, I was instrumental in optimizing key business processes and driving efficiency within the financial services and insurance sectors. My role involved gathering and analyzing business requirements, facilitating cross-functional communication, and implementing strategic solutions that enhanced operational performance and reduced costs for Transamerica. Through effective stakeholder management and a deep understanding of industry-specific challenges, I contributed significantly to the success of multiple high-impact projects

• Led high-impact projects in financial services and insurance, gathering and documenting business requirements to align with Transamerica's strategic goals, ensuring project success.

• Identified inefficiencies in business processes and collaborated with development teams to implement reengineering strategies and tailored solutions, achieving a 20% reduction in operational costs and enhancing user satisfaction.

• Acted as the primary liaison between business and technical teams, facilitating workshops, Joint Application Development (JAD) sessions, and regular status meetings to ensure clear communication and project alignment.

• Collaborated with risk management teams to ensure all solutions were compliant with regulations, developing mitigation strategies to minimize disruptions during implementation.

• Conducted in-depth data analysis, creating comprehensive reports and dashboards that provided actionable insights, supporting informed decision-making by senior management.

• Implemented and configured PeopleSoft HCM modules, including Core HR, Benefits Administration, and Payroll, to streamline human resource processes and improve data accuracy for large organizations.

• Designed and delivered training programs for end-users, providing ongoing support post-implementation to ensure smooth transitions and effective use of new systems.

• Played a key role in transitioning project teams to Agile methodologies, improving project timelines and adaptability, while maintaining strong relationships with stakeholders, contributing to client satisfaction and the growth of the Infosys-Transamerica partnership.

Tools Used: Jira, Confluence, Microsoft Visio, Tableau, SAP, Oracle, Microsoft Office Suite, SharePoint, Power BI. Business Analyst/Scrum Master July 2017 – June 2019 Infosys (World Bank Projects)

As a Business Analyst at Infosys, I supported the Product Manager and collaborated with project teams to drive digital product development for various clients, including high-impact projects for the World Bank. My role involved extensive research, analysis, and requirements elicitation to ensure that digital solutions met user needs and aligned with organizational goals.

• Led JAD sessions and Requirements Gathering meetings with stakeholders to capture critical business rules and system requirements for multiple projects, including those for the World Bank.

• Collaborated with developers and SMEs to establish the technical vision, balancing usability and performance for optimal system functionality.

• Gathered and documented requirements during inception, creating detailed Functional Specification Documents and assisting in architecture analysis using in-house tools.

• Delivered key project artifacts, including FRDs, BRDs, Use Cases, Process Flow Diagrams, and Mock-ups, ensuring clear communication of project needs.

• Worked independently with users to define and clarify both Functional and Non-functional requirements, ensuring daily alignment with project goals.

• Managed the user story backlog by grooming, prioritizing, and estimating items, and conducted manual testing to ensure deliverables met specifications and requirements.

• Participated in daily stand-ups, ensuring sprints progressed as planned and the Definition of Done (DOD) was met.

• Collaborated with the Project Manager to track and manage project development, adhering to Agile-based SDLC methodologies for timely project completion.

Tools Used: Visio, SAP, MS Office, Lucidchart, SnagIt, SharePoint, Jira, Confluence, Azure DevOps, Slack, MS Teams, Outlook.

EDUCATION

Master’s degree

University of Ibadan February 2015

CERTIFICATION

• Product School

Product manager Certification 2024

• International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) 2024

• Scrum.org

Professional Scrum Master (PSM1) 2024

• Scrum Alliance

Certified Scrum Product Owner (CSPO)

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