Customer Service Data Collection
Resume:
OLUWASHOLA OLUWATOYIN, OMISORE
**** ***** ****** **, **, 75254 469-***-**** ad86hp@r.postjobfree.com
SUMMARY OF QUALIFICATION:
Enthusiastic and service-driven professional who is motivated to succeed in a fast-paced and challenging to become an insurance Claim Adjuster, and ability to properly investigate and resolve claims quickly.
SKILLS
Excellent communication skills both written and verbal with good telephone etiquette
Excellent Investigation Skills
Great teamwork Spirit
Strong organization Skills
Data Collection and Analysis Skills
Excellence customer service Skills
Proficient in Microsoft Applications
WORK EXPERIENCE
AMERICAN INCOME LIFE 05/24- still date
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features.
COORDINATOR (BENEFIT HARBOR)11/23-12/23
• Assisting the employees in enrolling in dental, vision, and medical insurance plan
• Providing ongoing support for the HR and benefits teams
• Consulting with employees about eligibility and other pertinent issues
• Ensuring that the firm’s benefits policy is compliant with the set law and regulations
• Providing new hires with explanations of benefits and instructing them on enrollment and fulfillment procedures
• Reviewing monthly payroll deductions
• Reviewing employee issues with benefits administrators and insurance providers
• Processing enrollment quickly and accurately
PROCESS ASSOCIATE (Genpact) 02/23 -10/23
• Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
• Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
• Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
• Collaborate with colleagues across departments to provide a high-quality service to customers
• Recognize individual customer service needs and resolve their enquiry
• Provide resolutions to avoid customers having to call again, or have the call transferred
• Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
• Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
• Process back-office transaction in the system related to customer remediation
• Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
• Work effectively as part of a team, recognizing how teams can deliver phenomenal results
Benefits Verification Specialist (Amerisourcebergen) 05/22-01/23
Ensures verification of benefit and eligibility information obtained from payer/insurance company is accurate.
Inability to obtain a verification of benefit or incomplete information is reported to the manager immediately.
Reviews all patient insurance information needed to complete the benefit verification process.
Triage case with missing information to appropriate program associate.
identifies any restriction and details on how to expedite patient access.
Could include documenting and initiating prior authorization process, claim appeals etc
Complete quality review of work as part of finalizing product.
Perform related duties and special projects as assigned.
Claim Adjuster (Claims mate insurance adjuster Dallas) 09/21-10/22
Handled inbound and outbound claims calls from repair facilities requesting claim authorizations.
Investigated claims based off the company policy.
Utilizing automotive skills and knowledge to negotiate part pricing, labor rate hours, and rendering an approval or denial of a claim (making a decision)
Follow up on all claims for a timely claim resolution.
Researching specific automotive issues using All Data and Mitchell to verify processes.
Evaluated evidence to create outcome for client’s claims.
Auto Insurance Claim representative (Amicable Auto Insurance) 07/19- 09/21
Provided clients with information regarding their policies.
Received and resolved Customers inbound and outbound calls.
Addressed customer email queries and ensured to meet their needs.
Prepared investigative reports and reported findings.
Collected and organized client data to retain appropriate documentation and create reports for management.
Verified client’s insurance policies and evaluate the risks, losses, damages to property or bodily injuries involved in a case.
Quality control (SMS INFOCOMM, GRAPEVINE, TX) 01/20-09/21
Quality Control Inspector
Performed visual inspections for assembly issues, missing screws, missing labels, defective plastics.
Performed Software/Hardware testing.
Performed documentation verification.
Customers Care Representative (FARAMADE SECURITIES) 01/18-07/19
Responded promptly to customer inquiries.
Communicating with customers through phone and emails.
Acknowledging and resolving customer complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Technician (HOBI INTERNATIONAL INC. Dallas, TX) 03/15-01/18
●Cell phone technician/quality control/data entry
●Repair faulty phones Apple, Samsung, and Android phones.
●Organize and maintain phone inventories.
●Perform quality inspection and auditing of the phone.
●Perform manual erase and quality checks on cellphones such iPhones, tablet android and Samsung.
●Diagnose and troubleshoot cell phones for faults.
●Maintain the cleanliness of the warehouse.
●Entering data related to the phones into the database.
Customer representative (7ELEVEN) 05/13-02/15
●Attending to customers on all matters related to the store.
●Greeted customers promptly.
●Assisted customer in selecting items based on needs.
●Refilled and rotated items on shelves to maintain well stocked inventory.
●Received customers payment.
●Cleaned grocery shelves storage area, work areas and kept floors clean.
EDUCATIONAL QUALIICATION
The Adjuster school (Adjuster License) 2022
The Scrum Master (Scrum Master) 2021
Lagos State Polytechnic Lagos state Nigeria 2009
(BSc Mass communication)
PROFESSIONAL QUALIFICATIONS
Claim Adjuster License
Scrum Master
Life insurance agent
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