Scrum Master Business Analyst

DIKSHYA CHALISE

US Citizen

Centreville, VA *****

Phone: 571-***-**** (C) Email: *******.*******@*******.*** SUMMARY

Certified Scrum Master and Business Analyst with over 5 years of experience in driving process improvements, leading cross-functional teams, and delivering projects on time. Expertise in Agile methodologies, data analysis, and stakeholder management. Proven track record of enhancing operational efficiency and contributing to business growth in fast-paced environments SKILLS

• Agile Methodologies: Scrum, Kanban, SAFe

• Business Analysis: Requirements Gathering, Process Improvement, Data Analysis, Stakeholder Management

• Project Management: Sprint Planning, Daily Scrum, Retrospectives, Risk Management, Change Management

• Quality Testing: Test Case Development, Bug Tracking, Automated Testing Tools, QA Documentation

• Human Resources: Talent Acquisition, HR Compliance, Employee Engagement, Performance Management

• Communication & Collaboration: Cross-Functional Team Leadership, Stakeholder Communication, Conflict Resolution

• Software: Jira, Asana, ClickUp, Microsoft Dynamics CRM, QuickBooks, Microsoft Office Suite, Trello, Confluence, Selenium, Power BI

• Languages: English, Nepali, Hindi

• Core Competencies: Leadership, Critical Thinking, Problem Solving, Time Management, Data-Driven Decision Making

WORK EXPERIENCE

Accenture

Recruiting Specialist

• Leveraged fluency in Nepali to effectively communicate with and recruit Nepali- speaking candidates, ensuring clarity and alignment on role expectations.

• Excelled in understanding and addressing candidate needs, bridging communication gaps, and fostering strong candidate relationships.

• Consistently exceeded team recruitment goals by delivering high-quality candidates ahead of deadlines.

• Utilized various tools such as Taleo, Monster, and LinkedIn to streamline the recruitment process, demonstrating strong organizational skills.

• Led recruitment initiatives by organizing and prioritizing tasks, ensuring the delivery of high-quality candidates and maintaining an organized workflow.

• Provided mentorship to junior recruiters, fostering a collaborative and high- performing team environment

8/21 – 1/24

NEED Consulting LLC

Human Resource Intern

• Collaborated with cross-functional teams to streamline HR processes and enhance team effectiveness, contributing to a more agile and responsive work environment.

• Supported Scrum ceremonies including daily stand-ups, sprint planning, and 1/21 – 8/21

retrospectives, ensuring that HR initiatives were aligned with agile principles and team goals.

• Led efforts to improve employee documentation processes, leveraging agile methodologies to continuously refine and optimize workflows.

• Partnered with team members to identify and address talent acquisition needs, utilizing agile practices to adapt sourcing strategies and improve candidate selection processes.

• Facilitated communication and coordination between HR and other departments, fostering a collaborative approach to resolving issues and achieving organizational objectives.

• Assisted in the development of performance metrics and reporting tools to support data-driven decision-making and enhance team performance. Job Sniper (P) Ltd.

Human Resource Consultant

• Analyzed and improved business processes, leading to enhanced operational efficiency and faster processing times.

• Revamped training programs by updating training materials and incorporating feedback, resulting in more effective onboarding and better employee performance.

• Developed and aligned compensation and benefits structures, ensuring they were competitive and equitable, and addressing compensation discrepancies.

• Gathered and analyzed feedback from clients and employees, implementing changes that led to improved client satisfaction and operational outcomes.

• Provided consulting for organizational changes, including guiding a major restructuring effort and developing strategies for smooth transitions.

• Led Agile teams through multiple sprints, facilitated Scrum ceremonies, and implemented best practices, significantly improving project delivery and team collaboration.

1/20 – 12/20

Renault Nepal (Advanced Automobile)

Service Advisor

• Facilitated meetings between service teams and customers to address concerns and improve service quality.

• Worked closely with technicians and management to develop and implement customer-focused service protocols.

• Coordinated with suppliers and vendors to ensure timely availability of parts and minimize service interruptions.

• Collected and analyzed customer feedback, sharing insights with the team to drive service enhancements.

7/17 – 10/19

EDUCATION

Master’s in Business Administration, 2020

Westcliff University, California

Bachelor’s in Business Administration, 2017

Tribhuvan University, Nepal

CERTIFICATION

Professional Scrum Master I (PSM)

Scrum.org

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