Customer Service Route Driver
Resume:
Mark Young
ReadyToWork
Washington, DC
*.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Route Driver
NEFCO CORPORTION - Capitol Heights, MD
July 2019 to Present
Performs pre-trip inspections of vehicle, equipment, paperwork and loaded product
§ Make deliveries to customer job sites/home offices with a company vehicle
§ Load inventory onto 26Ft truck and unload at customer job site/home office while maintaining inventory accuracy
§ Maintain a neat, safe and organized work environment
§ Ensures that manifests are complete and accurate
§ Provide timely, accurate and courteous customer service
§ Checks in with customer via company technology at each designated account to announce arrival and serve as company liaison to customer
§ Prepares and maintains records in accordance with company policies and procedures. Communicate from the field with the dispatcher, customer service and/or branch logistics Route Driver
KEANY PRODUCE - Landover, MD
May 2017 to July 2019
Deliver, unload, pick-up, and return produce, dairy products, and dry goods to/from Keany Produce customers and suppliers which may include multiple routes per day
§ Use the UPS Logistics Mobile cast program to review route assignments and log locations while making deliveries using a Nextel Direct Connect handset/phone
§ Review paperwork for assigned route(s) to ensure all invoices are present and in good condition
§ Inspect cargo loads to ensure appropriate packing
§ Prepare customer orders and verify them with delivery invoices for accuracy, deliver products, remove them from the vehicle to customer facility, and assist with check in and placement of products
§ Receive signatures on invoices for items delivered and collect money if applicable
§ Assist Warehouse and Customer Care departments in picking and loading any shorted product for delivery routes
§ Notify Customer Care Department of delivery delays, shorts, or errors that may arise
§ Ensure that all vehicles are clean at the end of each shift.
§ Perform and document pre-trip and post-trip inspection in proper DOT format
§ Triage any vehicle issues needing immediate triage or repair Ensure DOT required documentation is maintained (driver's license, driving record, and medical examiner's card)
§ Accurately tracks hours worked to maintain DOT compliance Driver
UBER TECHNOLOGIES, INC - Washington, DC
January 2017 to May 2017
Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety while transporting customers to and from their desired destinations.
§ Safe navigation through cities in the states of Northern Virginia, Maryland and Washington, DC.
§ Accomplished over more than 200 safe and successful trips in the span of 3 months.
§ Properly follow navigational directions from GPS and from the preferences of customers. Route Driver
CENTRAL WHOLESALERS - Laurel, MD
June 2016 to January 2017
Drives 24 ft. box truck and load prior to dispatch to ensure that it is safe and secure
§ Deliver all stops manifested with tickets and contact management if any exceptions arise
§ Obtains signatures for all required stops
§ Contact the customer by phone if requested on paperwork
§ Pick-up customer merchandise on credit tickets or at vendor locations
§ Communicate with the area Sales Rep(s) as needed in order to assist in resolving customer concerns Route Driver/warehouse Worker
CAPITAL SOUL, LLC - Washington, DC
June 2014 to June 2016
Drove 26ft. box truck to deliver beverage products to local retail stores in the metropolitan area
§ Load and unload warehouse shipments
§ Accountable for cash handling practices to ensure payment whether cash or check was received when making deliveries
§ Maintained inventory of beverage products to ensure timely notifications when products are running low
§ Managed and supervisor crew members while out on deliveries
§ Prepared receiving reports and other paperwork as needed
§ Maintained maintenance and upkeep of vehicle to including timely notifications of vehicle issues and cleanliness of the vehicle
§ Delivered exceptional customer service ensuring timely delivers with requested products
§ Stocked shelves and managed stock rotation as necessary
§ Received shipments and stacked them according to number and type
§ Cleaned and manage workstation and warehouse at all times Route Driver
CARLTON WALKER MOVING COMPANY - Washington, DC
March 2010 to June 2014
PROFESSIONAL MOVER
§ Performed pre and post-trip inspections of company vehicles
§ Loaded and unloaded moving pieces to various locations throughout the Washington, DC area.
§ Assembled items as needed or per the customer request
§ Interacted with customers while displaying exceptional customer service
§ Read work orders or received oral instructions to determine work assignments, material and equipment needs.
Education
High School Diploma
LUKE C. MOORE HIGH SCHOOL - Washington, DC
2008
Skills
• GPS and Navigation Skills (10+ years)
• Experience with Pallet Jack (10+ years)
• Operating Automatic and Manual (10+ years)
• Vehicle Maintenance vehicles (10+ years)
• Exceptional Customer Service (10+ years)
• Material Packing Skills (10+ years)
• Order Tracking
• Quality Control
• Microsoft Word and Outlook
• Route Driving (10+ years)
• Box Truck (10+ years)
• Driving (10+ years)
• Load & Unload (10+ years)
• Delivery Driver Experience (10+ years)
• Moving Experience
• Forklift
• Warehouse Experience (10+ years)
• 26Ft Flat Bed Driver
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