Healthcare It Infrastructure

NINAN THOMAS : +1-346-***-**** ~ : ***********@*******.***~ : United States

ACCOMPLISHED PROFESSIONAL – HEALTHCARE IT,CVIT & DIGITAL TRANSFORMATION EXPERT

Hospital IT Infrastructure & Administration Healthcare IT Project Management Pre- sales & Customer Support BE (CS), EMR/PACS/Hemo Dynamics/ PhIS Certified offering 25+ years of Thought Leadership in delivery of IT Infrastructure Management, Large- Scale IT Transformation Programs / HIPPA Certified-2024 / Projects in Healthcare IT Industry, effectively aligning cutting-edge technology with changing business requirements that benefited global clients / organisations in achieving operational efficiency, excellent hospital services, patient care, cost & resource savings

PROFILE SUMMARY VALUED TECHNOLOGY PARTNER: Resourceful big picture thinker who promotes transformation via creative, game-changing initiatives

& transfer of old systems to new IT solutions. Track record of success in Planning, Designing & Deploying Healthcare IT Projects, up to a scale of minimum 100 + bed Hospital, CVIT (Cardio Vascular Information Technology), Integration of Medical Imaging Equipment’s to PACS, Installing Server / OS and EMR & Healthcare Applications, Installing / Configuring LAN/WAN Installation and Troubleshooting of Hardware, Software, Application & Network related issues with effective end-user support on EMR/ PACS, PhIS and other Healthcare Applications. HEALTHCARE IT TECHNICAL SUPPORT MANAGER: Proficient in IT Infrastructure Management, Networking (LAN/WAN), System/Server Administration, IT Security, Active Directory, User Access Management, Disaster Recovery & Business Continuity Planning, providing technical & troubleshooting support for smooth 24x7x365 business operations. Defined and implemented with Hospital IT Administrative Policies & SOPs, administered IT Human Resources, Logistics, Software & Hardware Procurement, Multiple Vendors PACS Deployment & Support. CUSTOMER-CENTRIC CHANGE AGENT: Ensured high customer satisfaction by proposing cost-effective IT-based solutions as per client’s needs. Directed Revenue Growth through Pre-Sales, RFIs/RFPs, POCs, Winning Proposals/ Presentations to Successful Multi-Million Dollar Deal Closures. Provided Direct / Remote Support to Clients, Training for Nurses & Doctors on Patient Management System Software. Recognized for building High-Performance Teams of IT Engineers/Biomedical Engineers/Technicians; collaborated with diverse stakeholders across geographies. Membership: Kuwait Society of Engineers, Lifetime Membership No 14670, Member of ELSO (The Extracorporeal Life Support Organization) AREAS OF EXPERTISE Strategic

Managerial

- IT Healthcare Strategy - Program /Project Management - IT Infrastructure Management

- IT Budgeting / Cost Control - IT Solution Design & Architecture - Process Transformation / Digitization

- IT Service Delivery (SLAs & TAT) - Multiple Vendors PACS Deployment - Customer/ Stakeholder Engagements

- Healthcare Applications Support - Presales & Revenue Growth - Team Building & Leadership

- Networking / Cloud Computing - System / Server Administration - Technical & Troubleshooting Support

- Logistics, Vendor Management - Software & Hardware Procurement - DR & Business Continuity Planning

- IT Security & Compliances - IT Policies & SOPs/ Best Practices - Knowledge Management /Trainings

- Server & Database Backups -System / Applications Integration - Change & Problem Management LEADERSHIP EXPERIENCE April 2024-Present: PearlSoft Technologies INC. Houston, Texas, USA Healthcare IT- Solution Architect

Establishing Best Practices, Quality Systems, & SOPs to facilitate a high- quality IT service delivery & risk management

Designing Disaster Recovery and Business Continuity Plans, for backup & recovery of server / database information

Supporting IT Purchase, Vendor Management & Negotiations for procurement of software, hardware and other peripherals as per organizational needs

Participating in special projects/ IT initiatives for driving technology upgrades at large scale. Reporting on Status to Client, Internal Teams & Other Stakeholders through Periodic Dashboards/ MIS Reports / Walkthroughs

Managing technical architecture, projects and IT service support, bringing thought-provoking perspectives to IT Infrastructure, including technology trends, ROI, innovative ideas from own experience and stakeholders point of view Nov 2022-Feb 2024: ScImage Inc, Los Altos, California, USA Implementation Specialist Canon/Fysicon QMAPP Hemo Dynamics Monitoring System & ScImage Enterprise PACS System

Remote Implementation of SaaS ScImage Enterprise PACS and ScImage Gateway software at Various Healthcare Hospitals from Large scale to small scale hospitals across USA on various Microsoft Windows servers, Microsoft Windows 11/10 and SQL environments

Provide remote technical support to ScImage Enterprise PACS software and Fysicon/Canon QMAPP Hemo dynamics

Monitoring system.

Troubleshooting various versions of application software prior to Go-Live

Remote Implementation of demo ScImage Enterprise PACS software for internal applications team

Dicom Integration of PACS (Image Store and Modality Worklist) with Medical Imaging Modalities like ECG, Angiography, X-ray, Ultra Sound, CT, NM, PT, MR

Adhere to HIPAA Policies and Standards

Hl7 Integration of ScImage PACS with Netgen, EPIC, Cerner HIS Systems

Working Knowledge of all major Microsoft applications, Office 365, MS Visio, MS Project, MS Teams, MS SQL, IIS and TeamWorks

Physical Install of Canon/Fysicon QMAPP Hemo Dynamics Monitoring System at Department of Defence Hospital, Nellis Air Force Base, Nevada.

Perform electrical ground testing at site for Fysicon/Canon QMAPP Hemo Dynamics Monitoring System physical

installation through Fluke ESA 615 Electrical Safety Analyser

Physical Install of Canon/Fysicon QMAPP Hemo Dynamics Monitoring System at Apex Heart and Vascular, Phoenix, Arizona and ASC San Diego.

Apr 2019 – Aug 2022: MARS International Group W.L.L, Kuwait Healthcare IT Director KEY HIGHLIGHTS ACROSS ASSIGNMENTS

Worked at Chest Diseases Hospital, as Resident ScImage PACS Administrator, Effectively managed Users & maintaining ScImage Enterprise 365 PACS Server with 24 + 9 TB NEXSAN Storage and 130 Network Client Workstations with ScImage Picom Client Software at Chest Diseases Hospital, Kuwait for both Cardiology and Radiology Departments.

Enabled Adoption & Deployment of Relevant Technologies, Updates, Fixes / Tools/ Automation Solutions, thereby bringing about concrete outcomes in healthcare efficiency

improvement

Managed Healthcare IT team at MARS group for PC and Network Maintenance.

Managed existing Network at Hospital, across multiple buildings, with separate Virtual LAN

Administered SQL Backups and Windows Server Backup, using 3rd party software’s to SAN, on weekly basis.

Worked with management teams to plan, develop and execute IT strategies aligned to organisational needs.

Managed ScImage PICOM Enterprise PACS for 22 years at Chest Diseases Hospital

Perform DICOM Monitor Calibration for EIZO, Barco and NEC monitors at both Radiology and Cardiology Departments.

Audit Healthcare IT inventory including IP lists through Microsoft Visio, MS Project and Microsoft Excel applications. Jan 2011 - Mar 2019: ABG Group W.L.L., Kuwait Healthcare IT Director, Healthcare IT & Imaging Division KEY HIGHLIGHTS ACROSS ASSIGNMENTS

Worked as Resident PACS Administrator for ScImage PICOM Enterprise PACS at Chest Diseases Hospital, Kuwait

Spearheaded the Healthcare IT Division, Employees, Principle Agencies and Customers. Rendered Sales and Tech Support for, Stratus Servers, NEXSAN SAN Storage, Advantech Medical PC’s and Mobile Computers, ScImage PACS

Provided Sales Support and demonstrations related to Healthcare IT Products & Turnkey Healthcare IT Solutions at Ministry of Health Departments, aimed at business growth

Monitoring the systems hardware, software and performance and proactively addresses all issues including storage space, system performance and archiving/backup and recovery.

Functioned as a Project Manager for Manorama India, Life Line EMR and ScImage PACS at Cardiac Surgery Department, Chest Diseases Hospital, Kuwait

Imparted Trainings to Cardiac Surgeons, Nurses, Anaesthetics, Perfusion and Technologists on EMR and PACS.

Handled all MS Project & MS Visio Project Documentations

Provided robust Technical Support for ftStratus 6410 / 2410 Servers,

Installed/Maintained Advantech Medical grade computers / Mobile Computers and Nexsan SAN Storage

Sep 2005 - Jan 2011: Advanced Technology Company, Kuwait Specialist Engineer Resident Engineer at Chest Diseases Hospital & Primary CVIT Support Engineer for Adan Dabbous Cardiac Center, Kuwait KEY HIGHLIGHTS ACROSS ASSIGNMENTS

Pivotal role as Resident PACS Administrator in maintaining GE Centricity Enterprise Archive Server (www.gehealthcare.com) and GE CA1000/RA1000 clients at Chest Hospital and Adan Dabbous Cardiac Center, Kuwait, GE Centricity Xi2 CARDDAS Server (www.gehealthcare.com) and Clients at Chest Hospital and Adan Dabbous Cardiac Center, Kuwait

Instrumental in maintaining SCIMAGE Picom Enterprise Server

(www.scimage.com) and PACS Clients at Chest Hospital, Kuwait as well as Winscribe Dictation Server (www.winscribe.com) and Clients at Chest Hospital & Adan Dabbous Cardiac Center, Kuwait

Installed & Maintained NEXSAN (www.nexsan.com) Short Term RAID Storage ranging up to120 TB (Tera Byte)

Integrated GE Enterprise Archive (Cardiology PACS) to different source modalities as US (Ultrasound), X-Ray (DX/CR) & XA (X-ray Anglo), Ultrasound (US), Mortara ECG, MRI, CT, and PET

Led Integration of GE CARDDAS (Reporting System and MWL) to Cardiology Modalities US, HD, ECG, IVUS, X-ray and XA

Served as the Primary Point of Contact with ScImage and GE CVIT Tech Support and Sales, for all technical /upgrade solutions.

Planned & Customized GE CARDDAS, Patient Database Management System for Cardiac Surgery Department and Out Patient Department of Chest Disease Hospital, based on inputs from Surgeons and Physicians for developing STS data.

Built & maintained business relationships with end user, to cater to their maintenance needs & upcoming projects

Managed & maintained Chest Diseases Hospital Network and Adan Dabbous Cardiac Center Hospital Network, facilitated Disaster / Recovery Backups of Server and Databases at Site

Organised CVIT Training for Cardiologists, Cardiac Surgeons, Technicians, Secretaries and Nurses on PACS System, and Nursing/OR Notes, Patient Scheduling Application Software

Created workflow for each department of the hospital, during the Application Installation Phase. Administered User Accounts at Chest Hospital Network. Provided Remote End User Support Commenced Career:

Mar 1996 - Aug 2005: TAREQ Company, Kuwait as Systems Engineer. Implemented the first Non-Dicom PACS from QUINTON at Chest Diseases Hospital, Ministry of Health, Kuwait with 7 Workstation in year 2000, which was first in the Middle East on a Windows NT 3.0 Server. Worked as Resident PACS Administrator at the same hospital till 2005. Provided Pre-Sales & Technical Support for SCIMAGE (www.scimage.com) PACS Archiving System, EP Med System Product Line (www.epmedsystems.com), and Micromedex Drug Information System (www.micromedex.com). ACADEMICS & OTHER CREDENTIALS 1993 Bachelor of Engineering (B.E.) – Computer Science, Bangalore University, India Certifications/ Trainings:

PICOM Administration Course, from SCIMAGE Inc at California USA in Oct 2015

Trained at SCIMAGE Inc, USA on SCIMAGE PICOM Enterprise Archiving System in Jan 2011

Certified Professional on STRATUS (www.stratus.com) High Availability 99.999 ftServer in Jul 2011

Trained at NEXSAN UK, on Midrange Storage Tech Support and Maintenance in Mar 2010

Trained at WINSCRIBE UK, on Voice Dictation & Transcription Software on Tech Support and Maintenance in Mar 2010

GE Centricity ENTERPRISE ARCHIVE 3.0 & WEB 3.0 PACS Service Training at GEHI Milwaukee, USA in Jul 2008

GE CA1000/RA600/DHC Service training at GEHI Milwaukee, USA in Jul 2008

GE Centricity Xi CARDDAS Database Administration Training at Freiburg, Germany in Jun 2007

GE Centricity Carddas Xi2 Basic Service Training at Freiburg, Germany in Jun 2006

GE MUSE Training from GE Healthcare, Freiburg Germany in Sep 2005

GE Centricity Carddas Xi2 Service Update Training at GE Healthcare, Freiburg, Germany in Sep 2005

PICOM Administration Course, from SCIMAGE Inc at California USA in Oct 2004

PICOM Advanced Administration, from SCIMAGE Inc, at California USA in Jun 2002

Trained at Rochester Strong Memorial Hospital, USA on Upgrading Archiving System from Quinton PACS to SCIMAGE PACS from SCIMAGE, 2001

Service Training from QUINTON, on Angiocom CD-R based Archiving System in June 2000, at Seattle, USA

Microsoft Certified Professional, August 1999

Conferences / Exhibitions Attended:

Healthcare Information and Management Systems Society (HIMSS), USA, since 2011

EURO PCR in 2006 at Paris, France

Arab Health Expo at Dubai, UAE since 2005

GITEX Exhibition at Dubai, UAE since 2000

TECHNICAL SKILLS

Microsoft Server 2008/ 12/19, Win XP/ Win8 / Win 11/Win10, Installation and Support, HL7 & DICOM

Servers / SAN s/ PC’s & Mac OS Support, Server Backups & Database Backups

Network Design & Deployment Experience using MS Visio

DICOM Configuration Experience on Imaging Modalities from GE, Philips, Siemens, Canon etc…

Modalities like Angio, Ultrasound, X-Ray, ECG, and IVUS

Integration of GE PACS and ScImage PACS, to Philips/Siemens/GE US, Siemens and GE Cathlabs & Philips IVUS

PACS Server Administration, Troubleshooting, Solving Database Related issues, taking user’s desired reports from Database PERSONAL SNIPPETS Date of Birth: 19th October 1970 Languages Known: English and Hindi Nationality: Indian Driving License: Texas Hobbies: Rubik’s Cube, Adventure Sports & Traveling Visa Status: H1B

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