Support Representative Patient Care

********@*****.**** com Austin, Waff +254-**-*****

WORK HISTORY

Web Support Representative at C3 Everise

**/**** - **/**** (3 years)

Demonstrated proficiency in resolving technical issues for customers through effective troubleshooting and problem-solvin g skills. Provided prompt and courteous web support to customers, offering clear and concise instructions to enhance their online experience and increase overall cu stomer satisfaction .

Cu stomer Service Represen tative at C3 Everise

08/2019 - 06/2021 (2 years)

Acquired in-depth knowledge of company products and services, allowing for accurate and informative responses to customer inquiries. Demonstrated exceptional multitasking abilities by efficiently handling a high volume of customer inquiries via phone, email, and live chat, meeting or exceeding performance metrics, including average handle time and first- call resolu tion .

Certified NUrsing Assistant at Westview Manor

11/2011 - 08/2019 (8 years)

Delivered empathetic and compassionate care to patients, ensuring their comfort and well-being through assistance with activities of daily living, vital sign monitoring, and emotional support.

Communicated efficiently with healthcare professionals, patients, and their families, fostering a collaborative environment to ensure the highest quality of patient care.

Contributed to interdisciplinary team meetings and care planning for comprehensive and individualized patient su pport

EDUCATION

Caplan College

Graduated 2010

Medical Office Specialist

SKILLS

auditing, 0 year

internal auditing, 26 years

conducting quality audits, 0 year

LANGUAGES

English, Beginner

SOCIAL NETWORKS

Facebook, https://Chizom Umunna

Twitter, https://N/A

Linkedin, https kalidouwane

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 05 years

I have a security clearance

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