United States Project Management
Resume:
Troy Williams
*****.********@*****.***
http://linkedin.com/in/troy-williams-b81489bb
Washington, DC
PROFESSIONAL SUMMARY
Seasoned certified program/project management professional with substantial and diverse experience providing program management and project management expertise to the military, civilian, federal, state and local government entities such as the United States Marine Corps, Department of Veteran Affairs, National Guard Bureau (NGB), the United States Department of State, United States Department of Transportation, City of Virginia Beach, Virginia to ensure the safety and well-being of the citizens of the United States.
TECHNICAL SKILLS AND QUALIFICATIONS
●Agile, Scrum, Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook), FISMA, NIST Standards, MS Visio, KSA, TCP/IP, PC/LAN, UNIX, Solaris 2.6, Entrust, Lotus Notes, Sharepoint, Enterprise Resource Planning (ERP)
●Military Service—Branch: United States Marine Corps, Rank: Corporal
●Current Project Management Professional (PMP) Certificate, Project Management Institute
●HP Project and Portfolio Management Software, i2 law enforcement investigative software instructor, IPTV, TPT.
ACADEMIC EXPERIENCES
●Master of Arts in Public Management, University of Maryland, College Park
●Bachelor of Arts in Political Science, University of the District of Columbia
●NIMS Courses; IS-00100.LE, IS-00200, IS-300, IS-400, IS-00700, IS-00800.
PROFESSIONAL EXPERIENCES
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National Passenger Railroad Corporation (Amtrak)
Emergency Management Corporate Security (EMCS)
Lead Project Manager IT Safety and Security Video Surveillance Systems (Contractor)
October 2017-present (Washington, D. C.)
●Superior Management of projects and tasks oversight and coordinate with EMCS stakeholders to ensure successful execution of any assigned projects as defined by EMCS's Sr. Manager of Budget Operations and Project Management Office (PMO).
●Lead projects on time and within budget and scope and be accountable to the Project Owner and Project Sponsor. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs)
●Directly managed project controls, including cost, risk, schedule, requirements, and quality to ensure assigned projects are delivered on time and within budget and scope. Conducted and managed weekly security random checks at HQ premises as well as other Amtrak properties throughout the United States; reported on irregularities with issuance of identity cards, operation of cameras, emergency exits and guard duties; documented findings in weekly inspection reports and follow up with the Organization’s facility management company for immediate resolution of issues in a management capacity.
●Collaborated with stakeholders to ensure objectives, issues, and risks are managed and communicated appropriately. Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).
●Designed, developed and managed a reporting solution for ESG (Environmental, Social & Governance) metrics
●Managed project audits as required and prepared scope of services for medium to large scale projects in terms of personal and infrastructure protection.
●Supervised and validated security documentation, including the system security requirements definition and System Security Plans and implement security designs in hardware, software, data, and procedures. Modernized and improved IT operations through improved monitoring, faster, more reliable deployments, implementation of disaster recovery, training staff, focused effort on deploying fixes, and better metrics which resulted in improved SLA and availability.
●Supervisor Delivery to create an IT cybersecurity real-time dashboard in an Agile/Scrum software environment in sync with FedRamp guidelines.
●Planned and syncmanaged successful ERP upgrades and enterprise reporting improvements
●Introduced SharePoint – based program, process, workflow, and document management.
The United States Department of Veterans Affairs October 2016 – October 2017 (Washington, D. C.)
Senior Project Manager
●Program Management of the full contract life cycle support, from bidding, through engagement initiation, monitoring/execution, and closeout. Facilitated in concert with clients, subcontractors, and workforce to respond, execute and deliver high quality services and solutions such as physical access control/badges project - developed, managed and project plans for badging systems/swap for staff.
●Managed the development, implementation, and maintenance of a fully integrated corporate cybersecurity policy framework consisting of roles & responsibilities, policies, standards, guidelines, and procedures. Enhanced law enforcement systems, safety Management systems and managing automatic vehicles. Supervised the Location (AVL) systems and the overall infrastructure protection.
●Supervised multiple projects and project manager's/task leads, responsible for task execution and building high performing teams. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs). Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).
●Facilitated the creation, enforcing processes, standards, and methodologies. Identified, mentors, coaches and high performing teams that excelled in their contractual performance.
●Established and executed the ESG Program Structure to drive high quality and successful delivery of ESG initiatives across Enterprise IT
●Managed/supervised contract personnel involved in all aspects of project activity, organize, and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks and maintain customer contacts to ensure conformity to all contractual obligations. Managed client/vendor expectation management, relations and overall service and solution delivery in with FedRamp guidelines.
●Developed requirements and architected /managed the development & implementation of a custom product-information management module in the ERP system
The United States Department of Veterans Affairs December 2015 – October 2016
(Fairfax, VA)
Senior Project Manager
●Managed, directed, planned, and implemented activities of the United States Department of Veterans Affairs CRISP RSS IDIQ contracts to ensure that goals and objectives are accomplished within prescribed time frame.
●Establish work plans and arrange for recruitment or assignment of project personnel, confer with project staff to outline work plans and to assign duties, responsibilities, scope of authority.
●Interact directly with the government Program Management team in terms of communicating and coordinating activities specific to the project.
●Lead Project Manager responsible for the strategic initiative ESG (Environment, Social, and Governance). ESG is a framework that helps stakeholders understand how an organization is managing risks and opportunities related to environmental, social, and governance criteria (sometimes called ESG factors).
●Developed, maintained, and tested all alert and notification procedures and rosters, as specified in the COOP Plan. Ensure reviews/analyses include both evaluation of information submitted by outside parties as well as internal market and product research and analysis, the substance of which will be approved by the Division Director.
●Supervised, conducted, tested, and assessed the COOP Plan in conjunction with other scheduled exercises that enhanced safety and infrastructure protection.
●Distinguished project management in terms of oversight of all aspects of task level project performance to include technical, contractual, administrative, and financial while working with various government entities such as the Defense Health Agency Privacy, HIPAA and various government entities Surgeon Generals to ensure Federal compliance. Managed the release and protection of information in accordance with the Freedom of Information Act (FOIA).
●Managed IDIQ contracts, authored status reports and modified budgets, schedules or plans as required. Ensured that goals or objectives of the project are accomplished within the prescribed time frame. Implemented and enhanced Law Enforcement systems, Safety Management systems and Managing AVL systems in accordance with Federal, State and Local requirements and infrastructure protection.
●Supervision of analysis, research, and support on investigative issues. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).
●Developed recommendations for procedures and process improvements based upon knowledge gained relative to the client's operations, processes, and business objectives.
●PMIS (Project Management Information Systems), Business Intelligence & Timesheet Solution(s) reimplementation for a mid-sized Company in sync with FedRamp guidelines.
●Developed requirements for, designed and managed multiple knowledge management, business automation and collaboration Portal solutions in a Project Server and SharePoint integrated environment, (also leveraging CodePlex, Quest, Corasworks, SharePoint Designer and Visual Studio solutions) for a top 10 US-Based Management Consulting Firm, reducing costs from 10-40% including
The United States National Guard Bureau October 2008 – December 2015
Senior Joint Policy Office Strategic Project Manager (Lead Subject Matter Expert, Analyst, Writer) (Arlington, VA)
●Directed a team of policy analysts in conducting deep-dive reviews to determine, at a granular level, in a GS-14 government equivalent contractor capacity in terms of managing, authoring, and reviewing analysis with impact on contingency plans.
●Professionally represents the National Guard Bureau Joint Group #5 in the planning and policy arena within the CONUS and OCONUS including Combatant Commands; USNORTHCOM, USEUCOM, USPACOM, USAFRICOM, USSOUTHCOM, and USCENTCOM. Physical access control/badges project - developed, managed and project plans for badging systems/ swap for staff. Facilitate Project Manager of a substantial number of significant organizational projects communicating strategy implementation plans.
●Managed policy, procedural guidance to NGJS, ARNG, and ANG for sustaining an effective and ready NGB COOP Program to complement existing Service continuity guidance, administrative and financial while working with various government entities such as the Defense Health Agency Privacy, HIPAA policies and various government entities Surgeon Generals to ensure Federal compliance.
●Led the development, maintained, and tested all NGB alert and notification procedures and rosters, as specified in the NGB COOP Plan. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).
●Managed policy conformance aspects and conducted, tested, and assessed the NGB COOP Plan annually and in conjunction with other scheduled exercises. Projects include- long range planning, joint training requirements and enhanced inter- agency integration focus.
●Project management of decision analysis and support to the National Guard Bureau leadership. Facilitated regional and international political-military assessments and studies to support force deployment, planning, training, military health, and policy formulation. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).
●Managed procedures, policies and processes in command prescribed written formats, briefings, and presentations. Policy Office primary point of contact responsible for the study, development and analysis support to identify and capture leading practices with a plan to implement and evaluate pilot prototypes; change management and transition support in the integration of change management principles into the implementation plans analysis pertaining to the planning support for NGB Plans and/or Policy related to the National Strategic Plan, COOP-Emergency Plans-HSEEP and the National Response Plan. Policy Office coordinator for the National Guard Counter-drug Support National Guard Regulation 500-2/ Air National Guard Instruction 10-801.
The United States Department of State January 2006 – October 2008 (Washington, D. C.)
Strategic Project Manager
●Initiated, facilitated and managed the planning and implemented and constructed security and physical security projects for the Department of State. Facilitated IDIQ project management as the primary liaison for federal, state, and municipal law enforcement, security, and intelligence organizations. Program security management of VIP visits, domestic and international classified and unclassified conferences, infrastructure protection and special events within the Department of State. Conducted and led with distinction weekly security random checks at HQ premises and other Department of State Annexes; reported on irregularities with issuance of identity cards, operation of cameras, emergency exits and guard duties; documented findings in weekly inspection reports and follow up with the Organization’s facility management company for immediate resolution of issues.
●FirstKey Homes required a Project Manager to use Project Management skill set to ensure the project followed best practices to establish the Company’s ESG / GRESB submission report which is a mission-driven and investor-led organization that provides actionable and transparent Environmental, Social and Governance (ESG) data to financial markets.
●Managed the developing, maintaining, and testing of all alert and notification procedures and rosters, as specified in the COOP Plan. Interfaced with appropriate government agencies relating to security as the contact point for the organization's security department. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).
●Supervised the study and analysis support to identify and capture leading practices with a plan to implement and evaluate Department of State and subsequently Transportation Safety Administration pilot prototypes.
●Change management and transition support in the integration of change management principles into the implementation plans for the Engagement and Communication Strategies; and performance measurement support in developing and updating existing engagement.
●Program/Project Management in terms of being the single/primary point of contact for force protection program management in terms of vulnerability/risk/threat/critical assessments, report development, contingency planning, drills/exercises, physical security inspections, infrastructure, training (development and proctoring), executive protection, electronic security systems, and guard- force management.
Ameriprise (America Express) Financial Advisers February 2001 – December 2005 (Washington, D. C.)
Project Manager
●Supervised contract personnel involved in all aspects of project activity, organize, and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and maintain customer contacts to ensure conformity to all contractual obligations.
●Managed the professional financial analysis of business development for new clients through a variety of techniques; client acquisition (e.g., leads, seminars), compliance, adviser practice support, licensing, recruiting, client assignment, business system support.
●Implement day to day activities of business and process improvements; based upon knowledge gained relative to the client's operations, processes, and business objectives.
●Supervised the analysis, research, and support on technical accounting issues for utilization in accordance with the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).
●Managed recommendations for business and process improvements based upon knowledge gained relative to the client's operations, processes, and business objectives.
●Proactively build relationships and communicate effectively with the client to provide superior client service. Supervised the administrative staff through counsel, guidance, and coaching.
●Evaluate performance on client engagements. Invest in professional development through active participation in training sessions and networking events both internally and externally.
●Led and facilitated the deep dive data analysis to evaluate product performance in various customer segments and territories.
●Managed rate proposals, resolution documents and implemented rate system changes. If not already skilled, develop expertise on industry competitive analysis tools (e.g., Insurquote).
●Supervised and analyzed results of auto and home products across various states.
●Developed recommendations for actions to improve performance or enable growth.
●Communicated analysis results to company management and stakeholders. Coordinated with various functional areas (underwriting, actuarial, claims) to understand drivers of performance and implement new processes. Researched market trends and competitor pricing actions.
City of Virginia Beach, Virginia Police Department September 1989 – January 2001
Senior Law Enforcement Official/Special Investigations Detective (Virginia Beach, VA)
●Supervised the initial investigations and excelled in terms of responding to citizen-initiated calls for service and conducting self- initiated investigations while patrolling a specific geographical area to deter criminal activity. Researched want/warrants on persons.
●Identified, collected, and preserved evidence of criminal scenes. Mediated domestic disputes: prepare various reports and documents to complete investigations. Excelled in terms of the presentation of evidence and testimony in judicial settings, which resulted in successfully prosecuted crimes.
●Administered successful case prosecution in concert with Federal, State and Local laws/statutes. Certified Law Enforcement classroom and field training instructor for junior officers. Physical access control/badges project - developed, managed and project plans for badging systems/swap for staff. Enhanced Law Enforcement systems, Infrastructure Protection, Safety Management systems and Managing AVL systems. Managed the proper transfer/release of documents in accordance with the Freedom of Information Act (FOIA).
●Managed case files after the physical success in terms of apprehension of suspects; administered case prosecution tactics in concert with city attorneys and prosecutors.
●First line supervisor responsibilities in terms of training and researching effective methods of instruction for junior officers, volunteers, and community policing advocates.
●Managed written reports containing charges, available facts, and evidence to the magistrate to authorize search warrant or wiretap. Supervised and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs).
●Observed and photographed narcotic purchase transactions to compile evidence and protect undercover investigators. Excelled in terms of the presentation of evidence and testimony in judicial settings.
The United States Marine Corps August 1985 – August 1989
Contract Administration Coordinator/Barracks Anti-Terrorism Security Guard (Norfolk, VA)
●Facilitated superior administrative knowledge of the Marine Corps Total Force System (MCTFS), Narcotic Terrorism and Marine Corps standard word processing and database software packages. Conducted 24X7 security operations as a Marine Barracks Security Guard.
●Administrative management of human resources in accordance with military regulations.
●Performed administrative clerk clerical and administrative duties incident to general and operational administration utilizing manual and automated information systems.Physical access f/badges project - developed, managed and project plans for badging systems/swap for staff. Managed and actively collected, analyzed, published and archived lessons learned materials to include observations, insights, lessons, trends, after action reports (AARs)
●Managed the development of briefs and information papers in preparation of military/government correspondence and messages; preparation and maintenance of directives
●Supervised the facilitation of travel orders, completion of general administrative requirements such as Freedom of Information Act requests, medical and leave authorizations, identification cards, and preparation and maintenance of command punishment books. Excelled instinctively in terms of spontaneously assigned additional tactical duties/infrastructure protection during covert missions CONUS and OCONUS in successfully prosecuted crimes.
●Duties also included case administration for prosecution in concert with Federal, State and Local laws/statutes. As a result of substantial success in terms of apprehension of suspects; administered case prosecution.
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