Technician

Alen Meekhael 657-***-****

ad84kd@r.postjobfree.com

Professional summary

Results-oriented and detail-driven professional with eleven years of office experience. Demonstrated success in assisting upper management and support staff, applying leadership, knowledge, and interpersonal skills. Proven ability to interface effectively with customers and co-workers. Adept at time management and maintaining a strict level of professionalism. Employment history

TintDevil Customer Support Representative

May, 2022 - Present

• Document Management Excellence: Systematically collected and organized various documents, including invoices, statements, reports, and personal details from diverse departments within the organization.

• Error Correction and Organization: Diligently identified and rectified errors in provided information, ensuring precision and accuracy. Implemented systematic organization techniques to enhance document handling efficiency.

• Thorough Information Review: Conducted comprehensive reviews of information, scanning for key details and relevant data. Prioritized attention to pertinent information to streamline decision-making processes.

• Spreadsheet Proficiency: Demonstrated proficiency in creating meticulous spreadsheets to effectively capture and represent data. Entered and updated information with a focus on accuracy and relevance.

• Appointment Scheduling: Proficiently manage and coordinate appointments, meetings, and events for executives and team members. Utilize scheduling tools and software to ensure optimal utilization of time resources.

• Synchronization of Multiple Calendars: Manage and synchronize multiple calendars to ensure consistency and accuracy. Address any discrepancies and update calendars promptly to reflect changes.

• Confidentiality and Discretion: Handle sensitive information with the utmost confidentiality and discretion. Ensure that privacy protocols are strictly adhered to in all aspects of calendar management.

• Database Management: Maintained a proactive approach to database management by entering and updating information in relevant databases. Ensured data integrity and accessibility for streamlined retrieval. CalwestConstruction Project Manager Orange, CA 2021 - Jul, 2022

• Solution Proposals and Team Building: Proposed solutions and built a team to address customer complaints, completing projects ahead of schedule.

• Cost-Effective Development: Reduced development costs by creating a plan to merge related products.

• Customer-Centric Project Plans: Developed project plans tailored to customer needs, delivering within budget.

• Collaborative Definition of Roles: Defined project roles and responsibilities in collaboration with customers, fostering a cross-functional understanding among project members.

• Continuous Improvement Recommendations: Identified and recommended improvements, cost-saving initiatives, and substitutions to positively impact project budgets or schedules. Launch Consulting Group Handler I/Technician-GT1200 Model Lottery Machine, Material Handler Fe Springs, CA

Jan, 2019 - Apr, 2021

Handler I/Technician-GT1200 Model Lottery Machine, Material Handler Launch Consulting Group; Client: IGT (Contract)

January 2019 – April 2021, Fe Springs, CA

• Material Handling Excellence: Initiated as a Material Handler, efficiently managing shipments and showcasing attention to detail in warehouse organization.

• Technical Advancement: Transitioned to a Technician role on the GT1200 model lottery machine, resolving technical issues promptly for optimal machine performance.

• Calibration and Programming Mastery: Specialized in calibrating and programming the GT1200 model, processing an impressive 80–90 machines weekly.

• Warehouse Inventory Management: Managed warehouse inventory, implementing efficient tracking systems to enhance accuracy.

• Preventive Maintenance Expertise: Spearheaded deep-cleaning processes, maintaining high standards of cleanliness and functionality.

• Technical Training Initiative: Proactively underwent extensive technical training, achieving full technical knowledge within two weeks.

• Attention to Detail and Organization: Maintained unwavering commitment to detail and organizational excellence.

• Team Collaboration: Collaborated effectively with team leads, contributing valuable insights and fostering a positive work environment.

OasisTowels Customer Service Associate Los Angeles Apr, 2014 - Dec, 2018

As a Customer Service Associate specializing in order processing, I played a pivotal role in ensuring seamless interactions with customers and delivering exceptional service. My responsibilities included:

• Order Processing: Received and accurately processed customer orders through various channels, including phone, email, and online platforms. Ensured orders were entered into the system promptly and without errors.

• Product Knowledge: Demonstrated in-depth knowledge of the product catalog to guide customers in making informed purchasing decisions. Provided detailed information about products, promotions, and order statuses.

• Customer Interactions: Interacted with customers in a courteous and professional manner, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. Strived to exceed customer expectations in every interaction.

• Order Customization: Assisted customers in customizing their orders according to preferences, specifications, and promotional offers. Collaborated with other departments to fulfill unique customer requests.

• Upselling and Cross-Selling: Identified opportunities to upsell or cross-sell products based on customer preferences and purchasing history. Effectively communicated promotions and recommended complementary items.

• Order Tracking and Follow-Up: Kept customers informed about the status of their orders, tracking shipments, and proactively addressing any potential delays or issues. Followed up with customers post-purchase to gather feedback and ensure satisfaction.

• Problem Resolution: Addressed and resolved customer complaints or concerns promptly and effectively. Collaborated with internal teams to solve issues related to order fulfillment, shipping, and product quality.

• Data Entry and Accuracy: Maintained accurate and up-to-date records of customer interactions and order details. Ensured data entry was meticulous and in compliance with company standards.

• Collaboration: Worked collaboratively with colleagues in logistics, inventory management, and sales to streamline order fulfillment processes and enhance the overall customer experience.

• Continuous Improvement: Contributed ideas and feedback to improve order processing workflows, enhance customer service procedures, and optimize the overall efficiency of the customer service department. By consistently providing exceptional service and expertise in order processing, I contributed to the positive reputation of the company and helped build long-lasting relationships with customers. Skills

Customer Service Attention to Detail

Vendor Management Sales Experience

Managerial Experience Client Relations

Contact this candidate