Customer Service Store Manager

JB Jennifer Baker

Spokane, Washington ***** 208-***-****

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PROFESSIONAL

SUMMARY

Enterprising Store manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. ACCOMPLISHMENTS Achieved the #5 national store ranking within 3 years. SKILLS Verbal and Written

Communication

Customer Service Management

Problem Anticipation and

Resolution

Goal Setting

Decision Making

Focus and Follow-Through

Program Optimization

Employee Motivation

Performance Assessment

Recruitment and Hiring

Training Management

Team Leadership

Policy Development and

Enforcement

Staff Scheduling

WORK HISTORY STORE MANAGER 04/2020 to CURRENT

Dollar Tree Spokane, WA

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Protected store from loss or theft by setting and enforcing clear security policies.

Rotated stock to achieve optimum appeal and minimize shrinkage. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

STORE MANAGER 06/2017 to 04/2020

Dollar Tree Rathdrum, ID

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed inventory control, cash control and store opening and closing procedures.

Developed new store location from ground up by hiring and training efficient team.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Protected store from loss or theft by setting and enforcing clear security policies.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Coached sales associates on product knowledge by using wide variety of training tools.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Approved regular payroll submissions for employees. ASSISTANT STORE MANAGER 06/2012 to 06/2017

Dollar Tree Spokane Valley, WA

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

EDUCATION H.S. Diploma 03/1987

Pomona Career And Con'd Education, Pomona, CA

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