Senior Program Manager Projects Products

Maria L. - Alameda, CA *****

EMAIL: ad82yj@r.postjobfree.com

Senior Program Manager, Projects, Products

Skills & Experience - 9+ years

Key Industry Focus Areas:

Big 4, Financial Services, Healthcare, High-Tech, Sales & Marketing, Wireless

Strong Program Manager, Managing Scope, Risk, Quality, Resources, Change & Release Management, Product Delivery

Own highly visible Programs deploying Products & Projects using PM Best Practices seamlessly with transparency

Primary point of contact managing internal corporate implementations & external vendor statement of work deliverables

Solid customer service, delivery, communications, analysis, planning & organization skills

Simultaneously handle client expectations consistently, current status reporting, financials, risk, impact of change;

Performance KPI metrics, compliance achieving verifiable business results in scope, on schedule & budget

Clarify all priorities, handle obstacles, escalate as appropriate, set optimal use of shared resources

Maximize bottom line effectiveness constantly improving processes, products & services

Tools: M365, Project, PowerPoint, Excel, Word, Visio, Planview PPM, Adobe, SharePoint

Initiate, gather, define requirements, approach, product roadmap, create plan, milestones, phases, tasks, dependencies

Kickoff global product strategy, value proposal, statement of work scope, milestone deliverables, integrated plans;

Program development & deployment analysis, risk, financials, issues, constraints, change management, process, QA, testing & training as well as E2E go-live implementation, release thru post support, acceptance, close

Lead process, gap analysis, financials, resources, issues, risks, constraints, change management

Develop dashboard, diagrams, workflows, action plans, governance, compliance, organization chart

Drive, lead, design new products, complex solutions & numerous scalable enhancements partnered with OEM Sales, Research & Development, SME Architects, Engineering supporting Customer facing engagements, corporate initiatives; Present solutions, answered questions, encourage collaboration & gain buy-in achieving customer approval

Manage scope, $5 Million +/- budgets, resource planning & allocation, SOW Statement of Work implementation

Responsive, solved problems, complaints, issues, updated status, drive multiple initiatives, tracking quality delivery

Communicate, document progress reports distributed to teams, steering committees, executives, sponsors, stakeholders

Lead, delegate, mentor, motivate outstanding Global Business, Technical, Operations teams & staff onsite, remote, offshore plus ISV IHV Independent Software Hardware Vendors, VAR Value Added Resellers, OEM Partners Alliances

Manage 3rd party vendors - sourcing, select, buy-in attained, procurement, T&M staff hired / assigned, service levels met

Achieved customer satisfaction, responsive, solved problems, conflicts, risks & issues, exceeded expectations on time & budget, finished successful delivery sign-off commitments

Management Skills, Interests & Exposure, Experienced Manager of Initiatives in Scope Delivered:

Accounting & Finance Systems Software Interfaces

Adaptability

ADP Payroll

Analysis

Analytical

API Interfaces UI GUI

Application Development

Applications

Architecture

Asset Management

Associate Director Senior Manager

Autonomous Self-Directed Independent

Back Office Systems Automation

BCP Business Continuity Plan

BI Business Intelligence

Billing Invoices GL

BMC CM Marimba ITSM Remedy ServiceNow

BOM Bill of Materials

BPO Business Process Outsourcing

Budget Management

Build Install Software Hardware OS Built

Business Case Charter

Business Forecast

Business Innovation

Business Objectives Purpose Goals

Business Process Management BPM

Business Requirements

Business Value

C Level COO / CIO / Director / Partner / CEO / VP / SVP / Management

Calendar Client Appointments Meetings Status Events Presentations Training

Capacity Planning

Cell Phones - Carrier change corporate wide

Central Repository * Collaboration Work Space * SharePoint * Livelink * Wiki

Certifications - Various / in lieu of Bachelor’s Degree / Relevant experience

Change Management / Change Control / CAB Change Advisory board

Cisco Products - Routers Switches VoIP AV Audio Visual TelePresence Unified Contact Center Enterprise UCCX

Citrix Products - Various

Clarity CA PPM

Client Server

Clinical Systems

Co-Location Hosting AIP ASP ISP MSP AWS Azure Cloud Services

Communications & Time Management

Company reorganization expansion relocation

Competitor Research

Compliant GLBA Sarbanes-Oxley SOX GDPR COBIT COSO PCI DSS HIPAA FDA ERES ADA SSAE 16 18

Configuration Management

Conflict Management

Consensus Building & Collaboration

Constraints - Scope Schedule Cost

Consultant

Consulting Services

Consulting Services Agreement CSA Time & Materials Fixed cost Proposals Estimates Fees Legal Review

Content Management

Contingency Plan

Continuous improvements

Contract Management & Negotiation

Conversions Turnover

Corporate Real Estate CRE Facilities Moves Relocation

Cost Benefit Analysis Forecasts Funding Proposals TCO Estimates Benefit Realization ROI Reduce Cost

COTS Commercial off the shelf Products & Tools

Critical Path Method CPM

CRM & ERP Implementation - Oracle SAP Salesforce PeopleSoft

Customer Complaint Resolution

Customer Experience * Customer Success Manager

Customer Loyalty Surveys & Feedback

Customer Management

Customer retention

Customer Service Operations Call Center Contact Center

Customizations

Dashboards Diagrams Workflow Process Flow Templates Progress Reported

Data Center Services DCS - Migration Consolidation Expansion

Data Cleanup

Data Governance

Data Loss Prevention

Data Management

Data Migration

Data Protection Privacy

Data Quality * Big Data

Database Design Database Development Upgrade

Dell HP IBM SUN Oracle

Demo Vendor Products

Digital Products

Disaster Recovery

Distributed Systems

Document Management

Dotcom

Driven Ambitious Determined

DSEM Deployment Services Environment Management

EBS Oracle E-Business

E-Business E-Commerce B2B B2Bi B2C B2E Business to Business Integration Consumer Employee

EIM Enterprise Information Management

E-mail upgrades

EMEA

End User License Agreement EULA

Engagement Manager

English language

Enterprise Applications

Enterprise Information Technology EIT

Enterprise Services

Enterprise Software

EPIC Prelude Cadence Resolute ADT Admit Discharge Transfer

EPM EPMO GPMO

Escalation

Establish & Execute Priorities

EU Privacy Shield

EVM Earned Value

Extended Teams

Facebook Meta Twitter X

Facilitator * Facilitation * Liaison

Facilities

Field Operations

Financial Applications

Financial Services

Global Marketing

Global Program Manager

Global Security * CISO Audit * GSO

Google Suite Tools

Graphic Design

GRC

HA High Availability

Hardware Installations

Health Care Informatics

Healthcare Revenue Cycle & Patient Healthcare Information Management HIM

Help Desk * Service Desk

Hiring Manager Recruit Screen Interview on qualifications responsibilities accomplishments

HIX HIE Health Information Exchange

Hospital Information Systems Managed Care

HRIS HRMS

Hybrid PM

IaaS ITaaS XaaS PaaS EaaS

IBM AIX P-series Tivoli Netcool AS/400 eServer iSeries

ICT Information & Communication Technology

Imaging & Scanning

Implementation Manager

Information Security Risk Management ISRM

Information Services

Infra Infrastructure & IT Operations

Instant Messaging

Integrated delivery processes go-live

Interdependencies

Internet Intranet Extranet

Internet of Things IoT

Inventory Control

IS Information Systems

Issues Management

ISV IHV Independent Software / Hardware Vendor * PRM * VAR Value Added Reseller OEM Partner Alliances

IT Program Management

ITGC

ITIL ITSM

Jira

Kiosk

KM Knowledge Management

KPI RACI Performance Metrics Matrix Mgmt

Lab Testing - Compatibility & Interoperability

LAMP Linux Apache MySQL PHP/Perl/Python

LAN WAN MAN SER NER VLAN

Laptop Workstation Desktop PCs Storage Network Telecom Tablet Server Image Patch Upgrades Moves

Leadership

Legacy Systems

License Metering

LinkedIn

LiquidPlanner

LOB Line of business

Localization

Logistics & distribution

Mainframe IBM

Managed Security Service Provider MSSP - Broadcom Symantec Verizon

Managed Services

Management Consulting

Marketing Collateral - Solutions Briefs - Campaigns - FAQs - QSG

Marketing Program Manager

Master Consulting Agreement MCA

Master Data Management MDM

Medical Provider Network Medical Records EMR Medical Center

Meditech Allscripts Oracle Health Cerner

Meetings Conferences Agendas Presentations Decisions Log Outcome Issues Action Items

Mergers & Acquisitions M&A Re-Structuring Transformation Transition

Microsoft Project Server

Middleware WebMethods WebSphere MQ Series

Mobile Payments * Android Pay * Apple Pay * iOS * Mobile Banking

Mobilize Cross-Functional Teams

Money Transfer Bank Platform

MPLS ATM Ethernet Frame Relay

MS .NET MOF MSF

MS Excel

MS Office O365 M365

MS Outlook

MS PowerPoint

MS Project

MS SharePoint

MS Visio

MS Word

Multimedia Interactive

Multiple Initiatives Phases Client Engagements Sites Tracks Work Streams Products Projects Vendors

Multi-Vendor

Negotiation

Network Management

Network Security Firewall DMZ IDS Modem HP VMS Server Upgrades

NTDS AD Active Directory

O&M

OEM Original Equipment Manufacturer

OEM Vendors 3rd Party

On Demand Hosting Services * Cloud Computing * SaaS

Online Banking Digital Payments

OO OOA OOD UML Process Modeling Automation * Use cases

Operational Operations

Oracle O/RDBMS

Order Management

Organizational Development

Outsourcing

Packaged Technologies

Packaging & Selection Process

Partner Solutions Engagements

People Management * Department Manager - Hire Fire Onboarding & Off boarding

People Management Department Manager Staff Management Employee Experience

Performance Measurements KGI KPI Metrics RACI Matrix Management

Peripherals

PgMP

Phase Gate Stage Gates

Pilot - Run Live Simulation

Pivot Tables

PL/SQL Stored Procedures

Planisware End-to-End PPM

Planview PPM HP PPMC & Adobe tools

PMO Governance PPM

Podio

Portfolio Management

Post Implementation Knowledge Transfer Quality audit Lessons learned Formal Acceptance & closure

PPM Software

Practice Management

Primavera EPPM Oracle

Principal PM

Problem resolving expedites

Procedures & Standards

Process Improvements BPM BPR

Procurement Evaluation Rate Select Pricing Negotiate Purchase Lease Buy Rent

Product * GTM Go to Market Route to Market Marcom New Product Launch

Product Features Specifications Functionality Integration Deployment - Advertise Description Adoption & Use

Product Lifecycle PRD MRD PLM PDLM NPI PLC PDM PDLC

Product Operations

Product Replacement

Product Requirements Design Development Delivery

Product Vision Backlog Roadmap Release Plan Sprint Daily Scrum

Production Go-Live Cutover

Productivity Software

Professional Services

Program Manager

Program Risk

Project Controls

Project Engineer - Process

Project Leader * Project Manager

Project Management Professional PMP

Project Planning Methodology Critical Path Process Tools

Project Process & Life Cycle Methodology

Project Work Plans * Timelines * Schedules * Process * WBS * Gantt

Prototype Design Proof of Concept Development Beta

Provisioning

PSM Product Service Manager

QM Quality Management QMO * QC Quality Control

Quality Assurance QA / Testing / Release Management

Quality of Service QOS TQM

R&D Research & Development

Read Write Present Report Daily Monthly Quarterly Annual Announcements

Real-Time Customer Support Troubleshooting Break Fix Root Cause Analysis Reports & Remediation

Regional Operations

Regulatory Compliance

Relationship Management

Release Manager * Release Planning

Remote Site Management

Research Product Trends & Emerging Technology

Resource Management - Onsite Offshore Remote

Retail POS Systems - Clover

Revenue Cycle Solutions

Revenue Profit & Loss P&L

RFP RFQ RFI Request for proposal quote information

Risk Assessment Risk Management * Identify Risk analysis & mitigation

RMA Defect Return Maintenance Authorization

Roadmaps Illustrated Runbooks

Rollouts - Local Regional Nationwide Domestic International Worldwide

SaaS Software as a Service

Safety Programs

Sales & Marketing Support

Sales Operations

SAN NAS Storage

SAP Business One SAP R/3 mySAP NetWeaver SAP S/4 Hana

Scope Statement Scope Management

SDLC Waterfall PMBOK Agile Six Sigma Lean Kaizen RAD CMMI ITIL

Security Cybersecurity Cyberattacks IDM IAM RBAC Authentication Authorization

Security Intrusion Risk Response & Procedures by Severity

Security Operations Center SOC

Senior Project Manager

Server Deployment

Service Account Manager

Service Continuity

Service Delivery Manager

Service Level Agreements SLA OLA SLM Service Level Management

Service Oriented Architecture SOA

Simplified Process Mapping

Site Surveys

SME Subject Matter Expert

SNA

SNMP RMON

Social Networking & Media

Software Development Deployment Upgrade

Solaris UNIX

SOW Statement of Work

Special Projects

SPOC Single Point of Contact

SQL Server

SSO Single sign-on * IDM Identity IAM Access Management

Staff Augmentation

Stakeholder Sponsor Executive

Status Reports

Strategic Alignment

Strategic Partnership

Strategy Predictive & Generative AI Artificial Intelligence

Structured Framework

Supervision Supervisor

Supply Chain & Demand Planning

Symantec Veritas NetBackup

Systems Analysis Development Integration Migration

Tableau analytics

TCP/IP UDP ICMP

Team Opportunity

Telecommunications Data Voice Video Wireless Network

Test Lead Test Planning Scripts Regression UAT User Acceptance Testing

Traceability * Transparency

Training * E-Learning & Development * LMS Learning Management

Transaction Processing

Trusted Advisor & Representative

User Experience UX Use Cases

Vendor Management

Web Services

WebLogic

Work Orders

Work Streams

Workshops

Zoom Slack WebEX Skype

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