Customer Service Patient Care
Resume:
Tynisha Bowden Patterson
Opelousas, LA *****
*************@*****.***
Work Experience
Cashier/Customer Service
Family Dollar-Opelousas, LA
April 2024 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Sustained cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively Cashier/Cook
Opelousas 190 Truck Stop-Opelousas, LA
May 2023 to March 2024
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Maintained a clean and organized work area, adhering to sanitation regulations
• Managed multiple orders simultaneously during peak hours while maintaining accuracy LPN (Licensed Practical Nurse)
Lady Of The Oaks Retirement Manor-Lafayette, LA
August 2022 to November 2023
• Administered medications and treatments to patients, following established protocols and ensuring accurate documentation
• Assessed patient conditions and reported any changes or concerns to the healthcare team
• Provided direct patient care, including wound dressing, catheter insertion, and monitoring vital signs
• Collaborated with physicians and other healthcare professionals to develop and implement individualized care plans
• Performed routine diagnostic tests such as blood pressure measurement, glucose monitoring, and specimen collection
• Assisted in the coordination of patient admissions, transfers, and discharges
• Maintained a clean and safe environment for patients by adhering to infection control protocols
• Responded promptly to emergency situations by providing immediate medical assistance as required
• Utilized electronic health record (EHR) system for accurate documentation of patient assessments LPN (Licensed Practical Nurse)
Heritage Manor of Opelousas-Opelousas, LA
April 2020 to November 2023
• Administered medications and treatments to patients, following established protocols and ensuring accurate documentation
• Provided direct patient care, including wound dressing, catheter insertion, and monitoring vital signs
• Assisted physicians and other healthcare professionals to develop and implement individualized care plans
• Managed medical equipment inventory, ensuring availability of necessary supplies for patient care
• Performed routine diagnostic tests such as blood pressure measurement, glucose monitoring, and specimen collection
• Maintained a clean and safe environment for patients by adhering to infection control protocols
• Assisted in the coordination of patient admissions, transfers, and discharges
• Responded promptly to emergency situations by providing immediate medical assistance as required Education
College in Practical Nursing
Delta Community College-Ruston - Ruston, LA
August 2000 to May 2001
Skills
• Documentation Review
• Vital Signs
• Medication Administration
• Home Care
• Critical Care Experience
• Catheter Care
• EMR Systems
• Caregiving
• Nursing
• Tube Feeding
• Infection Control Training
• Patient Care
• Hospice Care
• Experience Administering Injections
Certifications and Licenses
CPR Certification
LPN
Food Handler Certification
Assessments
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Basic computer skills — Proficient
April 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Call center customer service — Completed
April 2024
Demonstrating customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Completed
April 2024
Responding to customer situations with sensitivity Full results: Completed
Spreadsheets with Microsoft Excel — Proficient
April 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Business math — Proficient
April 2024
Using basic math to solve problems in a business context Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Early childhood development — Proficient
April 2024
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Protecting patient privacy — Proficient
May 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
April 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Analyzing data — Proficient
August 2024
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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