Customer Service Human Resources
Resume:
Bonnie Case
**** ********* *** ** ******, Ohio **718
*********@*****.***
Objective
Dependable, professional and personable providing fast, high quality customer service to customers/guests in restaurant settings. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management. I am motivated to acquire a position working remotely, or in an office setting. Education
GLENOAK HIGH SCHOOL
August 1997- May 2001
Diploma
KENT STATE UNIVERSITY- STARK CAMPUS
August 2003- May 2004
Accounting/Bookkeeping
ACE MEDICAL ACADEMY
STNA certification
April 2015- May 2015
Experience
CO-OWNER OF THE CANTEEN
DECEMBER 2023- PRESENT
I am in charge of managing the “Human Resources” end of the business. I handle the monthly purchases made for supplies, daily operations performed by my partner needs me to be aware of, daily credit card transactions, tax preparations, etc. SERVER/HOSTESS/CLEANER- APPLEBEE’S BAR AND GRILLE
JANUARY 2022- JUNE 2024
As a server, my duties included, but not limited to, welcoming guests upon arrival and seating them promptly, take drink/food orders, serve said drinks/food, check on guests to ensure their satisfaction with their choices, clear tables from unneeded dishes, manages cash/credit-debit/gift certificate transactions using a card reader attached to POS, maintain Page 2
clean work areas, performs outstanding customer service, answer business multi-line phones, practice food safety, clean the restaurant and bathrooms before business opens, sanitize throughout the restaurant/self, etc.
SERVER- JERZEE'S SPORTS BAR AND GRILLE
DECEMBER 2017- DECEMBER 2021
I had pretty much the same duties with this employer as I did with Applebee’s. Please refer to Applebee’s above.
Skills & Abilities
• Small Business Ownership/Financial Management
• Customer Service/Support
• Cash Management/Credit Card Transaction Processing
• Credit Card Terminals
• Customer Interactions
• Data Entry
• Computer Literacy
• Microsoft Office, PowerPoint, Excel, Gmail, etc.
• Internet Access
• Food and Beverage operations
• Phone Etiquette
• Customer Focused Service
• Food Safety
• Organizational Capabilities
• Written Communication
• Customer Engagement
• Coordination Skills
• Typing
• Interpersonal Communication
• Reflective Listening
• Contamination Control
• Operating Systems
• Problem Solving
• Multi-tasking
• Communication
• Attention to Detail
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References
Shala Mann
Assistant Manager Applebee’s
Brett Trissel
The Canteen
Samantha Hill
Applebee’s Bar and Grille- Food prep/Chef
Contact this candidate