Customer Service Security Officer

VICKY HOWARD

Bartlett, TN ***** 901-***-**** ad82ae@r.postjobfree.com

Customer & results focused professional with a proven track record in delivering outstanding service and exceeding customer expectations.

Customer Relations

Conflict Resolution

Administrative Support

Building Rapport

Dispute Resolution

Decision-Making

Security Officer, 02/2021 - 06/2024

Securitas – Brookhaven, MS

Greeted guests courteously to cultivate welcoming atmosphere while making safety top priority. Conducted regular patrols of key areas to spot and control security concerns. Applied vigilant observation skills contributing to a 30% decrease in security breaches. Customer Experience Manager, 12/2022 - 09/2023

Mercii Digital Design Agency – New York, NY

Managed escalated issues ensuring accurate and timely resolutions. Supervised daily operations and sales to maximize revenue. Resolved disputes proficiently w/ appropriate solutions, including necessary follow up. Customer Service Representative, 06/2017 - 02/2021 Shop & Wash – Brookhaven, MS

Demonstrated exceptional customer service skills to and managed high-stress situations effectively. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. GED: 05/2011

Copiah Academy - Hazlehurst, MS

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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