Transportation/ level III Armed guard
Resume:
Diane Infante
Seeking employment
Brownsville, TX 78520
ad823q@r.postjobfree.com
I am a highly motivated individual and one who enjoys a challenge. I have a strong background as both an entrepreneur and working in a team environment
Authorized to work in the US for any employer
Work Experience
SW Border Transportation & Security Officer
ISS Action-Harlingen, TX
April 2021 to August 2024
• GENERAL TRANSPORTATION OFFICER DUTIES and PREPARATION include:
• Ensure detainees are properly prepared for and transported in accordance with CUSTOMS & BORDER PROTECTION Performance Standards.
• Patting down all detainees and applying appropriate restraints prior to boarding vehicles.
• Monitoring detainees to ensure appropriate behavior during transport.
• Securing the detainee transfer paperwork in the vehicle and ensuring appropriate distribution upon delivery of detainees to destinations.
• Ensure the inventory of detainee baggage/valuables has been properly completed by visual examination of appropriate documentation.
• Perform other duties as directed by the supervisor. PROCESSING CENTER (FACILITY DETENTION )
DONNA TX AND MCALLEN TX
SALLY PORT /BEGINNING STAGES OF PROCESSING:
• Patting down all migrants entering processing center. Checking shoes and Jackets.
• Sorting through property that Customs & Border Protection allows migrants to keep in property bags.
• Escorting migrants into facility seating them and waiting for CBP Agents or coordinator processor to begin processing of migrant.
• Placing facility id bracelets on each migrant once begin stage of process has been started.
• escorting migrants to next step of facility processing which is medical clearance.
• Finally escorting migrants to appropriate pod . Where migrants will stay until the additional process will be completed .
Virtual Processing Duties:
• CBP AGENT provides a lists of migrants that need to be picked up from pods and taken to Virtual Process
• Migrants that are waiting for Virtual Process must be escorted to rest room and return back to Virtual Process to waiting for this process to be completed.
• Once process has been completed migrants will be escorted back to pods where they have been assigned too.
Pods Duties:
• Keep visual contact on migrants to make sure they are safe and not in any type of harm. example: fighting with each other, hoarding food that will spoil and make them ill such as milk or other items that do not have an extended shelf life, depression due to situation. Assist migrant with basic needs:
• Feeding time duty: make sure every migrant gets in line to be fed.
• Sudden Illness : migrants are escorted to medical as soon as possible for appropriate medical care.
• Bathroom: making sure bathroom has everything a migrant would need if he or she needs to go to bathroom
• Shower Time: Notifying and encourage Migrants to shower .
• Getting migrants lined up and ready to showers.
• Answer basic question if you can . If not address CBP Agent with migrants concern Leaving Processing Center:
• CBP gives you list and migrants are picked up from appropriate pod and escort to designated area where they will be departing
• When arriving to pod pick migrants and encourage migrant to bring all belongs except food.
• Escort migrants to designated area where the final process will be done. Court Security Officer
Ahtna Support and Training Services LLC-Brownsville, TX January 2020 to April 2021
• Entrance Control – The CSO shall enforce the DHS’ entry and identification system. This includes operating security screening equipment for prohibited items (e.g., cameras, cell phones, weapons, and explosives.) CSOs shall ensure all carriage items are properly screened to include handbags, backpacks, briefcases, computers, baby carriages, strollers, wheelchairs, and all other packages entering the building. Detected prohibited items shall be immediately brought to the visitor’s attention, and are to be confiscated (e.g., illegal weapons) or given back to the individual for removal from the premises before entry is allowed. Depending on the local governing rules of the facility, the visitor may be permitted to store non-dangerous items on site and will be directed to the assigned designated area (only if that is the current practice for that facility) and retrieved by the visitor upon their departure.
• Stationary Post Assignments - The CSO shall man DHS authorized stationary posts. Assignments include, but are not limited to: monitoring CCTV; duress alarm systems and other security equipment; courtrooms; judge chambers; and jury rooms. However, CSOs shall not monitor cellblocks or handle and escort prisoners.
• Courtroom Performance Requirements –CSOs may occasionally be assigned to provide courtroom security during hearings. This assignment would be to provide crowd control and to maintain the integrity of the judicial process. Additionally, the CSO shall ensure that all closed courtrooms are secure; inspect courtrooms prior to proceedings; test security devices and report the findings to the COR; and perform other duties concerning security of the court area.
• Preserve Order - The CSO shall provide security presence in the courtroom, enforce federal law and judicial orders within the courthouse, enforce local court rules regarding prohibited items, and provide protection to court proceedings as circumstances dictate.
• Monitor all Canastas and client equipment; guard against loss or damage; report any such loss or damage immediately to a supervisor or manager.
• Perform necessary work regardless of weather conditions.
• Log in Property Pass numbers for authorized property/equipment movements.
• Ensure the security of government property, detaining personnel using the mantrap when needed, and reporting anyone involved with unauthorized property/equipment removal.
• Conduct regular patrols and inspections of buildings and facilities
• Issue required badges or passes to authorized personnel.
• Monitor electronic access control and report violations
• Monitor radio-frequency identification (RFID) systems and respond to alarms indicating unauthorized removal of government property.
• Grant access to areas during non-working hours to authorized personnel in accordance with the established procedure and access lists.
• Monitor facility equipment and utility systems and report deficiencies to personnel responsible for repairs.
• Perform random surveillance of buildings for the detection of unauthorized or inappropriate activity.
• Perform random surveillance of fence line for breaches and the detection of unauthorized removal of government property, illegal or inappropriate activity.
• Provide additional security support for scheduled events that may occur during or after duty hours or for unscheduled emergencies as requested by supervisor
• Maintain activity logs and administrative documents as required by contract.
• Contact, assist, and cooperate with local, state or federal law enforcement; locate, retain and protect necessary evidence; testify as necessary in judicial and administrative proceedings.
• Other duties as assigned.
Clerk II
Ahtna Support and Training Services LLC-Brownsville, TX December 2019 to July 2020
• Perform general office and administrative management processes procedures, and workflow to support court functions at remote immigration court located at Gateway International Bridge, in Brownsville, TX.
• Works in concert with other clerks to ensure a smooth running of the court system. Obtains, distributes, and processing legal documents, maintains a sufficient number of applications, forms and other legal document
Customer Service Representative
Support.com-Sunnyvale, CA
June 2019 to December 2019
• Answer customer questions over cable bill
• Techincal support over equipment
• Techincal support over internet issues
• Techincal support over phone issues
• Educate customers about different apps company offer for customer use
• Give Credit if necessary
• Inform customer of outage in area
• Add new service for customers
Front Desk CLerk
SU Clinica Familiar-Brownsville, TX
March 2017 to April 2019
Welcoming Patients or Visitors
• Checking patients in and out
• Giving appointments to Patients when they should return
• Mailing out missed appointments Letters
• Mailing out Monthly appointments reminder letters for Well Woman Exam
• Call to remind patients of next day appointment
• Reschedule patients appointment whether upon patients/ doctor request
• Call former patients that have not returned to clinic longer than one year and offer appointments. If former patient does not answer mail out Well woman exam letter.
• Inform public how to register with the Woman Health Department
• Inform Public about different programs that are offered to registered patients Woman's Health Department
• Crossed Trained in the Following
• Charge Patient Appropriate co-pay as per insurance or sliding scale fee
• Verify patients insurance
• Set-up Ticket for Third Party Billing to bill
• Register Patients for different programs that department offers
• Information patients when registration has expired
• Prior Authorization for Surgery and Office Procedures Administrative Assistant /Receptionist
BAI Management-Brownsville, TX
April 2016 to March 2017
• Answer and receive all incoming calls
• Correspondence in a prompt and friendly manner
• Directing calls to appropriate parties
• taking messages
• Filing
Medical Biller/Receptionist
Alberto Almeida E MD-Brownsville, TX
September 2013 to April 2016
• Greet incoming patients, Verify patients insurance and Schedule/ reschedule patients.
• Answering phone's, Take messages and Give messages to correct person
• Basic knowledge billing and coding.
• Basic knowledge Worker's Compensation.
• Charge patients appropriate copayment.
• File important doc in designated departments Charts
• follow rules and regulation of department
Owner and Office Manager
Garcia Brazilian Jiu-Jitsu-Brownsville, TX
November 2004 to June 2014
• Customer Service ( complaints, greeting, information on school etc.
• Bill members and Network Schools
• Instructor of Basic Fitness class
• Schedule Brazilian Jiu-Jitsu Seminars for Head Instructor
• Keep Inventory of the following items:
Uniforms
T-shirts
Equipment
Detention Officer
Bayview, TX
January 2006 to January 2008
Detention security office
Worked as rover
Worked core of detention center
Escorted Inmates to different department of facility Lobby duty
Court duty
Education
High School Diploma
Los Fresnos High school - Los Fresnos, TX
August 1988 to June 1991
Skills
• Customer Service
• Front Office
• Guest Service
• Scheduling
• Receptionist
• Filing
• Data Entry
• Surveillance
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Time management
• Customer service
Certifications and Licenses
Non-Commissioned Security Officer License #: 85341001 July 2020 to July 2022
CPR Certification
July 2023 to July 2025
Level III Security Officer
February 2023 to April 2025
Commercial Drivers License Class B
August 2021 to April 2030
Guard Card
Armed Security License
Additional Information
American Correctional Association Training
Performance Based National Detention Standards
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