Customer Service Support
Resume:
Tanika Roberson
Topeka, KS *****
****************@*****.***
Interpersonal communications
Cash register
Sales
Product knowledge
Authorized to work in the US for any employer
Work Experience
Beauty Advisor
Biva Beauty Boutique-Topeka, KS
September 2023 to Present
POS, customer service, advising customer of the best product to meet their individual needs Janitorial/merchandising
EG America Cumberland Farms
September 2022 to Present
Cleaning and stocking public areas and restrooms of Kwik shops. Special Education Paraprofessional
Topeka Public Schools-Topeka, KS
October 2022 to May 2023
Individual and small group settings, creating individual plans based on students needs. Mentoring, reader, writing and explaining directions to individual understanding. Janitorial Services
YWCA-Topeka, KS
September 2022 to March 2023
Mixing chemicals, cleaning and sanitizing classrooms and office area, changing trash liners and stocking other supplies. Making inventory supply list for stockroom. Washburn Student
Washburn University-Topeka, KS
August 2017 to January 2023
Student, focused on school.
Hospitality Aide
KU Medical Center-Topeka, KS
March 2021 to December 2021
Assisting kitchen, building patients plates based on dietary needs, serving patients food, patient confidentiality, HIPPA.
Education
Some college in Allied Health
Washburn University - Topeka, KS
August 2017 to November 2023
Skills
• Mentoring
• Early Childhood Education
• Customer support
• Communication skills (10+ years)
• Inbound and outbound customer care (10+ years)
• Customer support (10+ years)
• Time Management
• Communication skills (10+ years)
• Professional development (3 years)
• Leadership
• Cash handling
• Hospitality
• Upselling
• Sales
• Computer skills
• Microsoft Office
• Guest services
• English
• Cash register
• Merchandising
• Health insurance information (2 years)
• Restaurant experience
• Customer service
• Food service
• Basic math
• Early childhood education
• Classroom experience
Certifications and Licenses
Driver's License
Class D Security
Assessments
Cooking skills: Basic food preparation — Proficient June 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Early childhood development — Proficient
August 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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