Customer Service Care Coordinator

REGINA HOLLOWAY RH PAGE *

Detroit, MI *****

313-***-**** - ad81hx@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional, dynamic team player with proven skills in establishing rapport with clients. Highly motivated. Excellent work ethic. Articulate, Energetic and Results Driven with a Strong Passion for helping others and cultivating relationships. SKILLS

• Risk Management

• Decision-Making

• Critical Thinking

• Patient Relations

• Microsoft Suite

• Records Maintenance

• Records Management

• Patient Advocacy

• Wellness Services

• CPR

WORK HISTORY

06/2017 -

Present

Home Care Coordinator

Care For Lilian Haynes

• Conduct routine facility inspections, identify areas needs improvement and eliminate hazards posed to staff and residents for continued compliance with associated regulations.

• Review and evaluate test results for care and treatment options.

• Develop and update policies and procedures, maintain compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

• Create customized care plans as needed, assist hospital staff and families to assess and meet individual needs.

01/2023 to

02/2024

Independent Contractor

Assurance IQ – Seattle, WA

• Collaborate closely with clients to better understand the entire project scope.

• Consult with customers to assess needs and propose to optimize a viable solution.

• Managed day-to-day operations of consulting business, accurately input, confirm data and transfer to a qualifying agent.

• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.

RH PAGE 2

12/2019 BBA: Business Administration

American InterContinental University - Schaumburg, IL 06/2014 Associate of Science: General Studies

Wayne County Community College District - Detroit, MI VOLUNTEER- TUTORING AND LEADERSHIP FOR AFTER SCHOOL PROGRAM 01/2024 - PRESENT OPEN DOOR CHURCH OF GOD IN CHRIST

• Tutor disadvantage and special needs children

• Math

• Science

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