Customer Service Security Officer
Resume:
Latoya D. Smith
Calumet Park, Illinois
other: 708-***-****
ad81f1@r.postjobfree.com
Professional Summary
Versatile professional with a proven track record in diverse roles, including unarmed security officer, delivery driver, and housekeeper. Equipped with a strong work ethic, attention to detail, and a commitment to customer service. Adaptable and skilled in maintaining safety, efficiency, and cleanliness across different work environments.
Certifications
Basset/Education and Training Certificate, Chicago, Illinois July 2019
20 Hour Unarmed Security Training & PERC Registration Card
American Heart Associates/Chicago Pulse, Chicago, Illinois
Healthcare Provider CPR/AED Program Certification July 2015
Professional Experience
MaidPro
Housekeeper
Chicago, IL 05/2024- PRESENT
Professionally clean residents homes using maidpro’s 49 point checklist, cleaning
procedures and products.
Cleaning and sanitizing bathrooms and toilets, showers and stinks.
Scrubbing and sanitizing all kitchens and appliances.
Dusting, vacuuming, mopping, home organization, staging and beautification.
Learning Center Daycare
Recruiter Assistant
Chicago, IL
05/2024- PRESENT
Recruiter for summer camp and after school programs for children, helping with activities and homework and learning.
Helping with assisting and making breakfast and lunch meals for children.
Assist with promoting, cleaning and passing out flyers.
UberEats
09/2021-07/2024
Chicago, IL
Independent Driver
Prioritize excellent customer service by ensuring friendly, prompt and accurate deliveries to customers' doorsteps, navigating delivery routes to consistently meet delivery deadlines.Check and verify orders for accuracy before delivery, minimizing order discrepancies.
GardaWorld Security 01/2021 to 06/2001
Chicago, IL
HealthCare Security Officer
Proficiently directed and assisted incoming traffic, ensuring a smooth flow of vehicles for Covid-19 testing. Committed to providing outstanding customer service and maintaining a safe environment.
Distributed informative flyers and updated materials to all customers, enhancing their awareness of essential information and ensuring a positive and well-informed experience during their appointments.
CLUB Pride L.A. Fitness
Housekeeping Janitor
Chicago/ Hyde Park, 10/2019 to 07/2020
Upheld a pristine and inviting environment at the health club by meticulously cleaning and sanitizing high-traffic areas, including the main front desk, towel service, and women's locker rooms and restrooms.
Demonstrated a strong commitment to cleanliness and functionality by efficiently managing tasks such as floor maintenance, trash disposal, and equipment upkeep, contributing to a top-tier member experience.
Toys “R” Us Adventures,
Brand Ambassador/Sales 10/2019 to 05/2020
Chicago, Illinois
Represented the Toys R Us brand with joy, creativity, and integrity.
Interacted with children and parents, putting smiles on people's faces on a high performing customer service-oriented team.
Brosnan Risk Security
Retail Security Officer
05/2019 to 09/2019
Chicago, Illinois
Provide a professional and welcoming presence at entrance/exit points of a high-end retailer on Michigan Avenue, ensuring a positive client experience through courteous interactions.
Safeguard store associates and clients by maintaining a secure environment and handling emergency incidents while prioritizing safety.
Collaborate with retail management and staff to prevent losses, including the protection of merchandise as per Company anti-theft standards.
Conduct transaction and sensor audits as required by the security department, maintaining strict adherence to protocols.
Drive efforts to reduce shrinkage, communicate loss prevention updates through newsletters, and support management in raising security awareness.
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