Virtual Assistant, Social Media Moderator, Content Creator

TANYA JUDINE DACOSTA

Address: Lot **** Annabelle Way

Waterford P.O. St. Caterine. Jamaica

Telephone: 876-***-****)

Email: *********@*****.***

Highlights of Qualifications

Experience as General Manager / Assistant Manager /Clerical Assistant &Data Entry Clerk / Basic Accounting / Cashier / Inventory Clerk / Telemarketing Sales Agent / Sales Representative / Human Resource Management / Graphic Designer / Creative Writer / Virtual Assistant.

Proficient in the use of :

Microsoft Office Suite / Microsoft Outlook / Canva / Adobe Photoshop / Corel Draw /Adobe Illustrator.

Experienced in CRM Systems: Buildium Podio COMM100 Livechat High Rise Monday.com Trello Basecamp Asana

Experienced in Chat Interaction Apps: Skype Slack Zoom What’s App

Experienced with Call Apps: Ring Central for Windows Call Rail Mojo Dialer

Experienced in Warehouse Inventory Management System: DEPOSCO ShipStation

Experienced in CRM Ticketing Systems: Zendesk Freshdesk Gorgias Bizdesk

Excellent people and communication skills

Reliable, adaptable, trustworthy; learn new systems quickly, a team player that takes own initiative when needed. Excellent Team Leader

Relevant Experience and Accomplishments:

Position Held: General Manager:

(Multiple Concept)

Address: Balmoral Avenue, Kingston 10

Duration: (2006 – 2010)

Duties Performed:

Implemented strategic business activities that contributed effectively to an environment where customers were actively engaged with meaningful service and business policies that resulted in renewed and long lasting relationships with both current and prospective customers. (Through means of professional clubs structured via network communication, email grouping and chat rooms)

Identified, selected, and modified business ideas that were used as resources to meet the needs of customers from varying backgrounds, with both special needs and likes

Communicated effectively, via networking (through the use of Facebook, Twitter, Linked In, What’s App, High Rise, Microsoft outlook and Yahoo emails to name a few) and orally via telephone and Skype and written by means of newsletter, Text Messaging, Advertising Blasts, Bulletins and PowerPoint Presentations.

Collaborated with peers and management efficiently to undertake detailed instructions and carry out task successfully, thus emphasizing structural Team leadership skills as well as excellent Team player abilities.

Recruited ideal employee’s both freelance contracters and in office work team whose personalities, characteristics and idealism met with the company’s culture and structure.

Demonstrated increase in sales through creative marketing strategies and timely innovative ideas. That was used on a seasonal basis, throughout the business calendar year

Inventing new business services with the flexibility of sustaining each creation to grow and mature. (These were created through services that were non-existent within the company but were requested frequently by customers).

Data Entry Clerk:

Enter and update customer information on company’s system in data format.

Creating Sales Quotation via emails

Keeping abreast and anticipating customer’s needs from both a short/long term stance by means of keeping a sales journal via Microsoft Outlook.

Typing all correspondence with regards to the daily activities of sales whilst addressing customer’s needs and highlighting such via network on High Rise.

Clerical Assistant:

Scanning / Printing/Copying

Emailing/Faxing

Filing / Binding /Laminating

Cashiering – Checking off the daily sales

Maintaining and servicing of all machines when needed.

Inventory/ Stock taking clerk.

Graphic Designing

Creating all Graphic Designs in retrospect to customers needs these includes (Business cards, Letterheads, Complimentary Slips, Brochures, Newsletter, Flyers, Posters, Tickets, Invitations, Magazines, Company ID’s/Logo’s, Bookmarkers, Banners, Citations, Calendars, Armbands, Auto-decals, Collages and much more.

Innovative Graphic Designing:

Creating a wide range of Novelty and Gift Items ( These include; Clocks, Buttons, Key rings, Globes, T-shirt, Mouse pads, Bags, Ceramic plates and Mugs, Plastic Cups etc…)

Embroidery Services: (These includes)

Caps / Crest / Shirts /Aprons / T-shirts / Overalls.

Special Accomplishment:

Certification awarded by Poetry.com (Second runner-up in poetry competition)

Accomplished Creative Writer ( work published by the Sunday Observer -The Arts Magazine)

Key Attributes:

Critical thinker /Ability to work well under pressure

Ability to efficiently and effectively multi-task

Ability to work on own initiative

Quick learner

Ability to perform at a high level both as a team leader and a team player

Ability to quickly adapt to new environments and progressive changes

Employment History:

Xperi Corporation

3025 Orchard Pkwy,

San Jose, CA 95134,

United States

Duration: August 2021 – July 2023.

Position Held: Data-Entry Verification Specialist

Duties Performed: Compare multiple sets of data (Movies or TV programs) and based on the information provided, will decide if the programs match or don’t match. The tool used for the metavideo data, is accessible via a web based UI, for which a sign up is required during the on boarding process.

Cearus Marketing Group

3398 Harbor Blvd,

Ste 150, Santa Ana

California 92704

Duration: March 2019 – December 2021 - 25 hours Per/week

Position Held: Virtual Assistant Social Media Marketing

Duties Performed:

I manage multiple ManyChat, Facebook, Pinterest and Instagram pages as a moderator

and content creator. I am tasked with the following duties outlined below:

Graphic Designer: Designing and creating social media content for a healthy alternative lifestyle for many chronic illnesses.

Moderator: Managing ManyChat, Pinterest, Instagram and Facebook support groups for various health indications, reviewing content posted by subscribers and regulating adherence to strict admin guidelines within support groups. Responding to subscribers specific requests in accordance with company policies.

Phone Agent: Assisted with outbound calls to leads interested in signing up for research studies for various chronic illnesses.

Creative Writer: Research and write video scripts for a healthy alternative lifestyle. Create positive quotes, memes, captions, slogans, and sub-titles for seasonal and promotional contents on a weekly basis. Write monthly reports containing detailed step by step plan to attain business goal.

Brainstorm for creative ideas in assigned groups with team members on specialized projects for research studies offered by the company and concepts for new marketing strategies for increased memberships of each support groups and additional business interests. I utilized Photoshop, Adobe Illustrator, Microsoft Suite, Agoda website and Canva software, to design and create contents, make reservations, and travel arrangements. Used Ring Central to receive and make calls. Daily use of Google Docs, Google Drive, Google Calendar, Grammarly and Gamblr allowed me to correct, store, record, create contents along with URL links to post contents created, and schedule appointments. We communicated as a team utilizing GSuite, Slack, WhatsApp, Trello and Google Chat.

The Black Art Depot

2569 Park Central Blvd

Decatur, GA 30035

Duration: September 14th 2018 – February 2019

Position Held: Customer Service Representative

Duties Performed:

Virtual customer service representative: I answered inbound calls, utilizing vonage and Xlite software in regards to customers inquiring about their orders, placing orders online and answering queries about products, company policies, and services.

Making outbound calls: Responding to voice message requests confirming restock date, back ordered items, order delivery, order status update, and changes.

Telemarketing Sales: I was also tasked with shadowing clients who subscribed to the website or visited the website, opened an account but did not place an order. I would cold call these clients to offer promotional sales, based on the items they viewed or subscribed interest and convert them to buying customers.

Email support - offering expert advise via Zendesk ticketing system about product availability, order status, product substitution, exchange, damage claims, returns, refunds, discount codes, tracking information via DHL, and USPS delivery methods. I also responded and communicated with followup emails for other business ventures via Amazon Seller Central and Amazon customer service. This task was accomplished through the company's business Gmail account.

Creative Writer: I wrote product descriptions and edit artist’s biographies.

We communicated as a team via Slack and utilized GoogleSuite to store and access company files, and ShipStation, Zendesk, and Shopify to keep abreast of customers inquiries.

ABC Capital Investments

1218 N. Marshall Street

Philadelphia. PA 191

Duration: July 18th, 2017 – July 28th, 2018.

Position Held: Virtual Assistant Email Response Creative Writer.

Duties Performed:

Virtual customer service rep, answering inbound calls, utilizing ringcentral software, in

regards to tenants queries and transferring calls to office personnel in a professional and

efficient manner.

Filling and submitting forms in regards to tenant maintenance requests, prospective

tenant rentals, investors and Other forms for other miscellaneous requests. Utilizing

Podio CRM system.

Making outbound calls to delinquent tenants in the form of telephone survey to ascertain

why tenants are late paying their rent and how best to solve the problem with an amicable

solution.

Answering emails from prospective tenants via company craigslist advertisements.

Writing descriptive advertisements for rental convenience for company’s website on

regular intervals.

Did market research on other real estate companies within the fix and flip niche and

recorded estimates and costs of same via an excel spreadsheet consisting of the data

found, submitted as a weekly report.

Efavormart.com

YaYa Creations

13155 Railroad Avenue

City of Industry. CA. 91746

Duration: May 9th, 2016 – June 30th, 2017

Position Held: Chat support Email Response Network Marketing Product Description - Uploading

Graphic Designer.

Duties Performed:

Responded to customer queries utilizing USP & USPS Tracking Comm100 Live Chat & DEPOSCO warehousing soft wares.

Worked with multiple soft wares combined to efficiently resolve customers’ pre/post - sales issues/questions/shipping methods/problems with refunds/partial rebates/exchanges/returns and overall products update and information.

Creating product description/uploading for websites combined as the company comprised of three e-commerce websites working under one umbrella company.

Designed email campaign templates for network marketing and monthly web banners for monthly sales promotions.

Communicated with supervisor and team mates utilizing SLACK software.

Type Pitt Professionals

3720 Harmonds Road,

Waterford P.O.

St. Catherine.

Duration: August 2015 – February 2016

Position Held: Freelance Human Resource Personnel – (15 Hours per week)

Duites Performed:

Personnel Recruiter: Ideally placing business clients with freelancers who are experienced in skills base area needed for scope of jobs available.

Overseeing interviews and keeping up to date with client payments via Paypal, Payoneer and credit card payments via the company's website account platform.

Utilized google excel spreadsheet to record all payments for the accounts department on a weekly basis.

Sublet monthly reports with my own concepts on how best to increase sales and attract and retain new clients.

Created and designed Job advertisements on a daily basis and posted same to hosts of job recruitment websites such as Craigslist, Glassdoor, Guru, Upwork, Indeed, etc...

Digital Systems & Supplies Limited

1-3 Hagley Park Road, Shop # 11 - 12

York Plaza, Kgn 10.

Duration: September 2011 – June 2015

Position Held: Graphic Designer Sales Representative Customer Service Representative.

Duties Performed:

Data Entry Clerk:

Enter and update customer information on company’s system in data format.

Creating Sales Quotation via emails.

Keeping abreast and anticipating customer’s needs from both a short/long term stance by means of keeping a sales journal via Microsoft Outlook.

Typing all correspondence with regards to the daily activities of sales whilst addressing customer’s needs and highlighting such via network on High Rise.

Clerical Assistant:

Scanning / Printing/Copying

Emailing/Faxing

Filing / Binding /Laminating

Cashiering – Checking off the daily sales Balance petty cash float

Maintaining and servicing of all machines when needed.

Maintaining stock inventory Data entry clerk.

Inventory/ Stock taking clerk.

Graphic Designing

•Creating all Graphic Designs in retrospect to customers needs these includes (Business cards, Letterheads, Complimentary Slips, Brochures, Newsletter, Flyers, Posters, Tickets, Invitations, Magazines, Company ID’s/Logo’s, Bookmarkers, Banners, Citations, Calendars, Armbands, Auto-decals, Collages and much more.

Innovative Graphic Designing:

Creating a wide range of Novelty and Gift Items ( These include; Clocks, Buttons, Key rings, Globes, T-shirt, Mouse pads, Bags, Ceramic plates and Mugs, Plastic Cups etc…)

Embroidery Services: (These includes)

Caps / Crest / Shirts /Aprons / T-shirts / Overalls

Monte Carlo Gaming Lounge

Waterloo Road

Kingston 5

Duration: (2002 – 2004)

Position Held: Night Head Hostess / Cashier

Duties Performed: Cashiering – Checking off daily Sales

Attentive Customer Services

Leprechaun Hotel

7 Beechwood Avenue

Kingston 6

Duration: (1997 – 2002)

Position Held: Assistant Manager

Duties Performed: Basic Accounting / Cashiering / Bartending / Canteen Concessionaire / Stock Taking Clerk / Room Attendant / Chamber maid.

The Bank of Nova Scotia

Corner Port Royal & Duke Street

Kingston

Duration: (1993 – 1997)

Position Held: Data-Entry Clerk / Clerical Administrative

Duties Performed: Updating Customer (CIF) in Data Format, Filing, Typing all Business Correspondence.

Central Sorting Office

South Camp Road

C.S.O Kingston

Duration: (1991 – 1993)

Position Held: Clerical Administrative

Duties Performed: Dispatching of regional and international Mails.

Education and Training:

The Edna Manley College of Visual and Performing Arts

Advance Level Certification in Jewelry Making (2004 – 2006)

National Computer Software Institute

Graphic Design, Associate Degree - (Corel Draw Photoshop Adobe

Illustrator)

(2002 – 2004)

Duffs’ Business College

Certification in Data Entry- Office Process- Advance Business Management (1997 – 1999)

Fitz Henley’s Business College

Certification in Electronic Speed Typing

1993 – (21 weeks Course)

Dunoon Technical High School

General Proficiency Passes in CXC

English Language Grade 1

Principles of Business Grade 2

Office Procedures Grade 2

Principles of Accounts Grade 2

Social Studies Grade 2

References:

Name: Casey-Ann Brown

Company: Upwork – Professional Recruitment Agency

Position: Manager

Mobile # 1-876-***-****

Name: Mr. Mark Banton

Company: Multiple Concept

Position: (Director)

Address: 2 Balmoral Avenue, Kingston 10

Telephone # 1-876-***-**** (cell)

HOBBIES: Reading and writing Blogs Articles Short Stories and poetry, Art and Craft, Graphic Designing, Product Invention.

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