Customer Service Administrative Support
Resume:
Chelsea Tovar
Professional Summary
I am a resourceful professional with a solid foundation in logistics, customer service, and administrative support. Skilled in streamlining operations, improving processes, and boosting customer satisfaction. Known for resolving conflicts, ensuring contract compliance, and fostering team collaboration in dynamic settings. Driven by a commitment to personal and professional growth, I’m eager to contribute to organizational success through innovative solutions and effective leadership Work History
Mariner Logistics – Logistics Coordinator
Dallas, TX
05/2024 – 07/2024
• Managed daily logistics operations, including coordinating shipments, tracking deliveries, and ensuring timely and accurate transportation services.
• Liaised with customers and internal teams to resolve logistical challenges, maintaining high levels of customer satisfaction and operational efficiency.
• Streamlined communication between drivers, dispatchers, and customers to optimize route planning and reduce delivery times.
Ryder Integrated Logistics – Logistics Specialist
Dallas, TX
10/2023 – 04/2024
• Supported logistics operations by managing inventory levels, processing orders, and coordinating transportation activities.
• Analyzed data to identify inefficiencies in logistics processes and implemented improvements that enhanced productivity and reduced costs.
• Collaborated with cross-functional teams to ensure compliance with company policies and industry regulations. Buske Logistics - Customer Services Representative/ Dispatcher Fort Worth, TX
06/2022 - 12/2022
• Delivered exceptional customer service by efficiently addressing inquiries, resolving issues, and ensuring high levels of satisfaction.
• Scheduled and dispatched transportation services, optimizing routing and load planning to enhance operational efficiency and reduce costs.
ad81d2@r.postjobfree.com
Fort Worth, TX 76123
Skills
• Good Documentation Practices (GDP)
• Problem-Solving
• Strong written and verbal
communication
• Team player
• Strong critical-thinking skills
• Work with minimal supervision
• Records Management
• Microsoft PowerPoint
• Retail Sales Customer Service
• Conflict Resolution
• Shipping and Receiving Understanding
• Administrative Support
• Recordkeeping Strengths
• Stock Management
• Warehousing Functions
• Stockroom Procedures
Education
05/2017
North Crowley High School
Fort Worth, TX
High School Diploma
• Coordinated with drivers and internal teams to ensure timely deliveries, while proactively resolving logistical challenges and delays.
• Monitored shipments and kept customers informed, maintaining accurate transportation records and generating performance reports.
• Proposed and implemented process improvements, leading to increased customer satisfaction, streamlined operations, and enhanced productivity.
• Supervised and trained employees on office procedures, while automating processes and improving communication flow.
• Managed office supplies and logistics for events, adhering to budget constraints and supporting overall business direction Starbucks - Barista
Fort Worth, TX
08/2018 - 01/2019
• Demonstrated proactive leadership by maintaining composure during high-volume periods, setting a positive example for the team, and anticipating customer and store needs.
• Facilitated a welcoming environment through effective communication with management, ensuring prompt responses to dynamic situations.
• Delivered exceptional customer service by prioritizing patron needs, while consistently upholding high standards for product quality and safety.
• Played a key role in training new team members, providing constructive feedback and fostering a positive, collaborative team culture.
• Recognized and addressed team morale concerns, contributing to a supportive work environment and reinforcing a culture of excellence.
Ross - Sales Associate
Fort Worth, TX
08/2018 - 09/2018
• Proactively ensured a safe and secure shopping environment by adhering to safety guidelines, promptly addressing hazards, and maintaining clear emergency exits.
• Delivered excellent customer service by courteously assisting customers, promptly responding to inquiries, and efficiently resolving issues while representing the company brand.
• Maintained a neat and organized store by following best practices for merchandising, inventory management, and daily tasks, demonstrating a strong sense of urgency and productivity.
• Safeguarded confidential information and handled transactions with precision, consistently following loss prevention protocols and company procedures.
• Supported store operations by performing assigned tasks with attention to detail, ensuring a professional appearance, and upholding company standards.
Shantsphoto - Digital Photography Retoucher
Remote
06/2017 - 07/2018
• Performed high-quality photo retouching and color correction using Adobe Photoshop and Lightroom, ensuring consistency with the company’s brand identity.
• Conducted thorough quality control checks on images, addressing inconsistencies and maintaining high standards.
• Efficiently organized and resized image files for proper storage on company servers, including Dropbox and the company website.
• Collaborated with the Lead Photographer, providing timely updates on project progress and addressing potential challenges.
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