Customer Service Representative

MARY ADEOLA OSHIFODUNRIN

No *, Saka Muri Steet, off Bisadot road, Igbe Road, Ikorodu Lagos Nigeria.

ad81b0@r.postjobfree.com

Tel: +234**********

Skills

Target driven

Sound people Management skills

Excellent interpersonal skills (communication, team playing, multicultural adaptation)

Ability to work under less or no supervision.

Demonstrates initiative and resourcefulness, including ability to follow through on team priorities, timely respond to request for information, tasks and practical problem-solving skills

Ability to multitask

Excellent skills in writing, editing and documentation

Excellent innovating skills. Recommending and implementing ideas that can improve the system process.

Language

English, Advance

Professional Summary

Proactive customer Service Representative providing effective, professional and efficient support to customers. Effectively uses excellent customer service skills to assist customers with inquiries via phone and email. Adept at working with large teams in fast-paced environments.

WORK EXPERIENCE

Sales Executive Aug. 2022 - Current

Multichoice Nigeria Lagos, Nigeria

Maintaining excellent customer service when assisting with variety of enquires and reaching out to potential leads through a variety of channels, such as phone calls, text, and social media.

Selling products and services to customers, supporting customer through the process and representing the brand competently.

Managing more than 30 value chains (Branded stores, Moms & Pops and Canvassers) carrying out performance reviews and development plans to boost operations. While ensuring they deliver first hand satisfaction to customers on their part.

Ensuring to meet daily (KPIs) key performance indicators and targets.

Customer Service Representative, Value Chain (SMA Unit) Feb. 2022-Aug 2022 Multichoice Nigeria Lagos, Nigeria

Stock handler creation: Creation of accesses for on boarding branded stores (Working with Channel development, IT, & escalate where necessary to get them ready for work)

Commission and Payment reconciliation for branded store, M&Ps

Assist vendors with little to no supervision while maintaining the goals by meeting their satisfaction

Sales Manager March 2020- Aug 2022

Zarit Fashion Store Abuja, Nigeria.

Maintaining a clean, organized and safe environment for staffs and walk in customers.

Determining work procedures, prepares work schedules and expedites workflow for the staffs.

Managed both physical and online customers’ expectations of delivery in order to provide positive experience.

Organize and prioritize important job tasks that needs urgent attention.

Attend to at least 20 walk in customers and 20 online customers while attending to their queries and taking appropriate action to enable their satisfaction.

Customer Service Representative, Value Chain (Vendor Support) June 2017-March 2020

Multichoice Nigeria Acme Ikeja Lagos Nigeria

Provide excellent customer service when assisting with a variety of customer’s enquires and support customers while multitasking in calls and mails resolving customer’s queries

Handled more than 50 vendors interactions per day, resolved customers complaint by identifying problems and taking appropriate corrective actions, while giving detailed, personalized, friendly & polite service to ensure vendor’s satisfaction and retention.

Documented customer’s information and maintained accurate records to streamline workflow.

EDUCATIONAL QUALIFICATIONS

B.Sc.: Mass Communication August 2022 – Current

National Open University of Nigeria Lagos, Nigeria

NCE: English/ Social Studies March 2013-2016

Tai-Solarin College of Education Omu Ijebu, Ogun state Nigeria

GCSEs: Art

Cardinal College Sept 2011

Library Prefect

PROFESSIONAL QUALIFICATIONS

Customer service fundamentals February, 2019

Code of business ethics and conduct October, 2017

MILESTONES/ACHIEVEMENT

Top Performing Sales Representative (Lagos Central 2)

Top 10 % Performing Sales Representative in Nigeria.

Contact this candidate