Data Entry Customer Service

MEL LUSK

SUMMARY

Dedicated professional with over 10 years of extensive experience in customer service, management, and leadership roles. Proven track record in office reception, data entry, administrative support, and call center operations. Known for exceptional communication, organizational skills, and a strong ability to learn and adapt quickly. Highly efficient with time management and excels in independent work environments. Eager to expand diverse job history and further hone skills in a dynamic and challenging position. Confident, punctual, and a quick learner, consistently achieving excellence in all tasks undertaken. New Braunfels, TX 78130 **********@*****.*** 321-***-**** Mar 2024 - Present

WORK EXPERIENCE

Performed accurate data entry to update and maintain participant information within the database.

Reviewed account details and plans with participants to ensure clarity and accuracy. Processed loans and withdrawals in accordance with policy guidelines and plan-specific rules.

Conducted thorough reviews of policy details and plan-specific rules to ensure compliance. Managed and maintained participant accounts, including updates and corrections. Conducted follow-ups with clients regarding their accounts to ensure satisfaction and address any issues.

E401K Specialist, FIS

Jun 2013 - Present

Promoted bakery products and services through social media marketing to enhance visibility and attract customers.

Handled and processed orders for cakes and desserts, ensuring accuracy and customer satisfaction.

Managed inventory to maintain optimal stock levels and procure necessary supplies. Coordinated and scheduled events, ensuring seamless planning and execution. Prepared and crafted a variety of desserts, adhering to high-quality standards. Ensured compliance with health codes and food safety regulations to maintain a safe and hygienic baking environment.

Owner/Baker, Morbidly Sweet, LLC

Store Manager, Charlotte Russe, Inc Mar 2023 - Feb 2024 Developed and managed employee schedules to ensure adequate staffing and operational efficiency.

Administered payroll processes, ensuring timely and accurate compensation for all employees.

Enhanced productivity and performance by implementing effective strategies and driving sales growth.

Oversaw inventory management, including scanning in shipments and merchandising products.

Conducted performance reviews and provided coaching to associates to improve skills and performance.

Managed budgeting and bookkeeping tasks, ensuring financial accuracy and accountability. Conducted bank runs to manage store finances and deposits. Implemented cost-effective solutions, resulting in a 20% reduction in operation expenses. Supervisor, Bealls & Burkes Outlet May 2022 - Mar 2023 Ensured employees adhered to Burke's floor plans and store layout guidelines. Conducted regular inventory checks to maintain accurate stock levels. Collaborated with management to meet labor cost targets and budgetary goals. Ordered products and ensured the store met all safety requirements. Managed cash handling, including counting money in registers. Responsible for opening and closing the store.

Prepared and submitted detailed reports.

Provided cashier services as needed.

Supervised the unloading of truck deliveries to ensure efficient stock handling. Implemented cost-effective solutions, resulting in a 17% increase in sales storewide. Stower/Picker, Amazon Warehouse Nov 2021 - May 2022 Unpacked boxes and organized merchandise in a fast-paced warehouse environment during peak seasons.

Scanned merchandise into the system accurately and efficiently. Placed items into appropriately sized totes for shipping. Conducted inventory checks to ensure accurate stock levels. Banking Specialist, PNC Bank Jun 2021 - Nov 2021

Verified customer identities over the phone.

Answered inquiries regarding customer accounts.

Assisted customers in accessing their online banking services. Escalated complex issues to tier 2 support as necessary. Filed disputes on behalf of customers.

Ordered debit cards for account holders.

Reviewed and updated customer information.

Met and exceeded company metrics consistently.

Present

EDUCATION

Associates Degree in Mortuary Science

San Antonio College

General education requirements

Communications and public relations

Practical experience

Law and ethics

Counseling

Service management

SKILLS

Verbal and written Communication

Conflict Resolution and empathy

Customer Relationship Management (CRM)

Proficiency in Customer Service Software

(e.g., Zendesk, Salesforce)

Basic Troubleshooting

Data Entry

Social Media Management

Microsoft Office Suite (Word, Excel,

PowerPoint)

Time Management

Building Rapport

Negotiation

Cultural Sensitivity

Team Collaboration

Adaptability

Handling Difficult Customers

Upselling and Cross-selling

Customer Feedback Analysis

Service Recovery

Managing Customer Records

Reporting and Documentation

Maintaining Confidentiality

Quality Assurance

Team Leadership

Mentoring and Coaching

Performance Management

Delegation

Workflow Project Management

Process Improvement

Strategic Planning

Resource Allocation

Negotiation

Building Team Cohesion

Relationship Building

Proficiency in Supervisor Software (e.g.,

project management tools, scheduling

software)

Data Analysis

Reporting Tools

Budgeting and Financial Management

Inventory Management

Technical Troubleshooting

Preparing Reports

Scheduling

Record Keeping

Policy Implementation

Compliance Management

Operational Planning

New Hire Training

Ongoing Employee Development

Performance Evaluations

Skill Gap Analysis

Training Program Development

Customer Satisfaction Analysis

Service Quality Assurance

Handling Escalations

Implementing Customer Feedback

Developing Customer Service Strategies

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