Project Manager Customer Relations

Patricia “Kellie” Moore

** ****** **** *****

Mound City, KS 66056

Home Phone 913-***-****

Cell Phone 913-***-****

Email ad814k@r.postjobfree.com

Career Objective

I have 20 years of working with customers and would like to obtain a position within an organization that will utilize my administrative, human relations, and leadership experiences while allowing the opportunity for personal and professional growth, challenges, and achievements.

Relevant Experiences & Accomplishments

November 1, 2004 to February 1, 2023

SPX Cooling Tech., LLC (SPX Cooling Technologies/Marley Cooling Technologies) Project Manager

• Plan for delivery of shipments and to manage costs

• Balance customer needs with the business financial goals

• Regularly communicate with major sub-suppliers, manufacturing plant, and the company’s internal departments to address issues related to the project; set up meetings, schedules and communication expectations

• Review and confirm orders to meet Sarbanes Oxley requirements

• Manage customer communications, clarifications, shipments and other milestones that pertain to projects

• Manage claims, negotiate back charges and manage customer returns for quality analysis

• Responsible for managing orders in all countries in which the company does business with

• Initiate and manage vendor purchase orders as needed Customer Account Representative

• Responsible for international order support

• Ensure vendors meet timeline for orders

• Participate in process improvements and operational excellence initiatives

• Participate in special projects (implementation of new SAP modules, Quality Management System)

Order Administrator

• Responsible for entering orders, documentation for quality assurance of all paperwork and expediting of orders

• Liaison between sales representatives, customers, purchasing department, engineers, and shipping

• Maintain customer relations that include quality review of shipping information and closing of contracts

• Implementation of SAP system

Skills

• Strong Customer Relations

• Detail Oriented

• Excellent in verbal and written communication

• Building trust among co-workers and outside sales representatives

• Knowledgeable in SAP (SD, MM, QM, and PM)

Education

Graduated 2008 from the University of Phoenix, Bachelor of Science in Business Management References

Available upon request

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