Customer Service Representative

Tamara Davis

Remote

Turlock, CA

Experienced customer service representative with a passion for providing exceptional support to clients. In my roles, I have effectively addressed customer inquiries, resolved issues, and provided helpful solutions. I am a skilled in active listening and problem-solving, allowing me to understand customer needs and provide the best possible assistance. In addition to customer service experience, I have also worked in sales and merchandising roles. At Boar's Head, I ensured proper pricing and stocked the fresh case daily. I also worked as a Brand Ambassador, Event Specialist, sampling food items and exceeding quotas for samples given out. These experiences have honed my communication and sales skills, allowing me to effectively promote products and engage with customers.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

IHSS Provider

California Department of Social Services - Clearlake Oaks, CA March 2022 to November 2023

Provided any and all care needed for my recipient (s). Ran errands, picking up medication, laundry, preparing food, heavy cleaning.

Customer Service Representative (Remote)

CHHJ Franching LLC - Lehigh Acres, FL

August 2021 to November 2021

Answered any questions or concerns they might have including pricing for the trucks, move an entire house, or picking up any junk they might have.

Customer Service Representative/Call Center, Remote United Call Center Solution LLC - Lehigh Acres, FL June 2021 to August 2021

Worked for Verizon as a call center representative, taking inbound and outbound calls. I listened to customers' needs and issues, providing helpful solutions to their problems. Promotion/Sales

Boar's Head - Winter Haven, FL

September 2020 to December 2020

Ensure the pricing of all Boar's Head items are complete and back stock stored in cooler is on the floor. Stocked Boar's Head fresh case daily, and replaced all expired meat. Kept all signage and price tags current and looking sharp. Event Specialist

Crossmark - Winter Haven, FL

September 2019 to November 2019

Sample different name brand items, cosmetics, watches, food. Exceed my quota for samples to be given out, most every time. Merchandiser

Anderson Merchandisers - Winter Haven, FL

February 2019 to May 2019

Building new sales floor fixtures, as well as uninstalling existing fixtures. Basic Modular and counter detailing, set merchandise to modular guidelines. Brand Ambassador

Big Orange Productions - Taylorsville, UT

February 2016 to August 2017

Independent Contractor

Educate and inform shoppers about everything client has to offer and create a "buzz" to gain attention. Set up and broke down promotional booths and tents, talked to potential customers on their feedback for successful promotional events.

Brand Ambassador

Direct Demo's - Taylorsville, UT

January 2015 to January 2017

Purchasing products, processing daily reports, inventory, and set-up my own work schedule. Prepared daily activity log.

Responsible for five Sprout Stores, raising awareness and knowledge for the product I was demonstrating. Attend in-depth and comprehensive brand/product training. Responsible for planning sampling events.

Event Specialist

Advantage Sales and Marketing - Ogden, UT

December 2013 to November 2014

Responsible for selling to retail accounts within an assigned territory. Set up and conducted demonstration events.

Inspector's Aide 1

County of Sacramento Agriculture Commission - Sacramento, CA May 2004 to November 2004

Explained the policy, procedure, and laws to the general public. Kept accurate, daily activity reports, and maintained a company vehicle. Detected pests, (specifically the Glassy-Winged Sharpshooter). Education

Business/Fashion Merchandising

Long Beach City College - Long Beach, CA

January 1995 to June 1995

Benicia High School - Benicia, CA

June 1981

Skills

• Purchasing

• Procurement

• Negotiation

• Microsoft Word

• Microsoft Office

• Sales

• Basic math

• Marketing

• Time management

• Direct sales

• Hospitality

• Customer relationship management

• Windows

• Merchandising

• Computer literacy

• Customer support

• Google Suite

• Sales support

• Property management

• Research

• Filing

• Clerical experience

• Microsoft Outlook

• CRM software

• Recruiting

• Retail sales

• Relationship management

• Event planning

• Customer service

• Computer operation

• Events management

• Product demos

• Stocking

• Inside sales

• Cash handling

• Computer skills

• Data entry

• Social media management

• Microsoft Access

• Communication skills

• Customer retention

• Management

• AI (Less than 1 year)

Certifications and Licenses

Driver's License

Food Handler Certification

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