Patient Care Customer Service
Resume:
Dabria Brown
708-***-**** ad80yq@r.postjobfree.com Dekalb, IL
PROFILE SUMMARY
Dedicated Healthcare Professional with extensive experience in customer service, patient care, and electronic health record (EHR) charting. With a strong background as a Certified Nursing Assistant (CNA) and Patient Care Technician (PCT), I have delivered exceptional care in both critical and non-critical settings. My expertise includes managing patients with complex medical needs, such as those with feeding tubes, foley catheters, and tracheostomies, while maintaining meticulous EHR documentation. I have honed my skills in taking vitals and ensuring patient comfort or safety. Additionally, I have a proven track record of delivering compassionate customer service, effectively communicating with patients and their families to provide support and reassurance. My commitment to accuracy and empathy ensures the highest standards of patient care and satisfaction.
SKILLS
PROFESSIONAL SKILLS Customer service Patient care Critical thinking HIPAA Compliance Medical documentation
Excellent communication Analytical problem-solving Collaboration Adaptability
Strong attention to detail Time management Privacy regulations Data analysis
TECHNICAL SKILLS Point click Epic MS Office MS Outlook MS Excel PowerPoint
WORK EXPERIENCE
Patient Care Technician Kindred Hospital Dekalb, IL January 2024- Current
Provide direct patient care in a critical care setting, including managing patients with feeding tubes, Foley catheters, tracheostomies, and other complex medical needs.
Assist patients with daily activities such as bathing, feeding, and mobility to ensure their comfort and well-being.
Monitor and record vital signs, including blood pressure, heart rate, temperature, and respiratory rate, ensuring accurate and timely documentation in electronic health records (EHR).
Perform bladder scans, administer catheter care, and assist with other medical procedures under the supervision of nursing staff.
Maintain a clean and safe environment for patients by following infection control protocols and hospital policies.
Provide compassionate support and communicate effectively with patients and their families, addressing their concerns and providing reassurance.
Collaborate with the healthcare team, including doctors, nurses, and other medical professionals, to deliver high-quality patient care.
Utilize medical equipment and technology proficiently to monitor patient conditions and respond promptly to any changes.
Ensure patient confidentiality and comply with HIPAA regulations and hospital privacy policies.
Demonstrate a strong understanding of HIPAA and privacy regulations, ensuring the protection of patient information and maintaining confidentiality at all times
Patient Care Technician University of Chicago Chicago, IL December 2023 – February 2023
Monitor and record vital signs, including blood pressure, heart rate, temperature, and respiratory rate, ensuring accurate and timely documentation in electronic health records (EHR).
Assist with triage by collecting patient information, performing initial assessments, and prioritizing care based on the severity of the patient's condition.
Perform various medical procedures under the supervision of nursing staff, such as inserting intravenous (IV) lines, drawing blood, and administering medications.
Provide wound care, including cleaning, dressing, and monitoring for signs of infection.
Communicate effectively with patients and their families, providing information and reassurance during stressful situations.
Collaborate with the healthcare team, including doctors, nurses, and other medical professionals, to deliver high-quality, patient-centered care.
Utilize medical equipment and technology proficiently to monitor patient conditions and respond promptly to any changes.
Maintain a clean and safe environment in the ER by following infection control protocols and hospital policies.
Ensure patient confidentiality and comply with HIPAA regulations and hospital privacy policies.
Participate in ongoing training and professional development to stay current with best practices in emergency care and privacy regulations.
Certified Nursing Assistant Symphony of South Shore Nursing Chicago, IL August 2022 – May 2023
Provided high-quality, compassionate care to residents in a long-term care facility, ensuring their safety, comfort, and well-being.
Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, feeding, and mobility.
Monitored and recorded vital signs, including blood pressure, heart rate, temperature, and respiratory rate, ensuring accurate documentation in electronic health records (EHR).
Assisted with the administration of medications and treatments under the supervision of nursing staff.
Provided support for residents with chronic conditions, including diabetes, heart disease, and dementia, implementing care plans as directed by healthcare professionals.
Maintained a clean, safe, and organized environment for residents by following infection control protocols and facility policies.
Provided emotional support and companionship to residents, fostering a positive and respectful living environment.
Communicated effectively with residents, their families, and the healthcare team, addressing concerns and providing updates on resident status.
Assisted with the coordination of resident activities and events, promoting social interaction and engagement.
Ensured patient confidentiality and complied with HIPAA regulations and facility privacy policies.
Participated in ongoing training and professional development to stay current with best practices in long-term care and patient safety.
Achievements:
Contributed to efficiency improvements in patient care delivery through effective communication and organization skills.
Successfully trained and mentored new staff members in patient care procedures and protocols.
Certified Nursing Assistant St. Mary’s Healthcare Lafayette, Indiana April 2019 – April 2020
Provided essential daily care to residents, including bathing, feeding, and dressing.
Provided emotional support and companionship to residents, fostering a positive and respectful living environment.
Provided support for residents with chronic conditions, including diabetes, heart disease, and dementia, implementing care plans as directed by healthcare professionals.
Change bedding and assist with repositioning to preventing bedsores through attentive care.
Engaged residents in therapeutic activities to promote physical and mental well-being.
Maintained strict adherence to HIPAA regulations when handling confidential patient information.
Effectively communicated with residents and their families, providing compassionate support and updates on care plans.
Documented patient interactions and care details meticulously in electronic health records (EHR) systems.
Achievements:
Received commendations for outstanding patient care and teamwork.
Achieved consistent praise from patients and families for compassionate and attentive bedside manner.
Certified Nursing Assistant (CAN) Rose Walk Village Lafayette, Indiana September 2018- April 2019
Administered standard precautions and infection control standards by providing a clean and safe environment.
Initiated resident needs, assessment, and safety by observing and reporting any changes or unusual findings to the nurse.
Provided essential daily care to residents, including bathing, feeding, and dressing.
Provided emotional support and companionship to residents, fostering a positive and respectful living environment.
Ensured patient confidentiality and complied with HIPAA regulations and facility privacy policies.
Change bedding and assist with repositioning to preventing bedsores through attentive care.
Engaged residents in therapeutic activities to promote physical and mental well-being.
Monitored and recorded vital signs, ensuring accurate and timely documentation.
EDUCATION
CNA Certified Nursing Assistant 10/2023
High School Diploma Joshua Johnston Fine Art & Design Charter School 06/2012
PROFESSIONAL DEVELOPMENT
BLS- Basic Life Support 10/2023
Training Concepts Inc/American Heart Association
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