Customer Service Front Desk
Resume:
Zachary Whitfield
Augusta, GA *****
ad80vb@r.postjobfree.com
Dedicated and solutions-oriented Computer Technician with 2 years experience in operations management, process improvement, and disaster recovery. Proficient in technical troubleshooting, computer networking, and routing protocols, demonstrating skill set that aligns technical proficiency with operational excellence. Effective communicator and dynamic team player, driving collaborative efforts and aligning diverse talents toward strategic goals. Authorized to work in the US for any employer
Work Experience
NetworkTech/Installer
Heath Telecom & Data INC-Evans, GA
September 2024 to Present
• Cable Run/Install
• Distribution Frame Setup
• Access Point Install/Config
• Switch-Router Install/Config
• Cable Termination
• Camera installation
• VoIP Phones
Office Manager
Grahams Vehicle Detailing-Augusta, GA
November 2021 to September 2024
• Customer Service
• Scheduling
• Record Keeping
• Payroll
• Technical Support
• Invoicing
• Inventory
Ensure that the office operates smoothly and efficiently, includes overseeing staff members, receiving and directing customers, and handling or delegating basic office tasks. Scheduling appointments, handling customer complaints and helping customers choose necessary detail packages and scheduling conflicts.
DISABLED(LOST LEG IN MOTORCYCLE ACCIDENT)
Unemployed (Disabled)-Martinez, GA
January 2018 to November 2021
At the end of 2017 was in a really bad motorcycle wreck, almost passed away, lost left leg due to complications from the accident.
Overcame loss of leg from motorcycle accident and achieved full recovery through extensive rehabilitation and adaptive techniques, regaining mobility and resuming daily activities Sales Associate/Warehouse Worker
Sherwin-Williams-Augusta, GA
July 2013 to January 2018
• Customer Service
• Inventory
• Stocking/Warehouse
• Sales
• Order Completion
• Lead Generation
Assisting customers by helping them select product, push sales through engagement of customers, suggestive selling, and sharing product knowledge. Greeting and receiving customers in a welcoming manner. Answering customers questions and help customers by escorting them to racks and counters. Answer phones and take customer orders, unloaded weekly inventory trucks, stocking warehouse and forklift operation.
Computer Tech
PC Doctor-Martinez, GA
January 2011 to June 2013
Dedicated and solutions-oriented Computer Technician with 2 years experience in operations management, process improvement, and disaster recovery.
• Computer Repair
• Virus Clean Up
• Updating/Installing OS
• Received and directed customers needs by providing prompt assistance, upgrading computers to enhance customer satisfaction
• Performed computer cleanups by deleting unnecessary files, malware, and viruses, optimizing system performance, resulting in increased computer performance Quilt Press Machine Operator/Helper
Serta Mattress-Augusta, GA
February 2010 to January 2011
• Quilt Press Operation
• Order Completion
• Inventory
• Machine Maintenance
• Material Handler/Cleanup
Repairs, runs and operates a quilt top press machine and in charge of the entire production of printed materials from start to finish. Loads press with fabrics and thread Unarmed Security Officer
Securitas Security Services USA, Inc.-Augusta, GA
June 2005 to January 2011
• Site Security
• Gate Enforcement/Logging
• Surveillance Protection(Cameras)
• Visitor Management
• Loss Prevention
Secured premise and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Education
Certificate in Net+ A+
CompTIA
May 2025
General Education Diploma
Evans High School - Evans, GA
May 1998
Skills
• Inventory Control
• Management
• Customer Service
• Quality Control
• Organizational Skills
• Computer literacy (10+ years)
• Help desk (2 years)
• Technical Skills (10+ years)
• Computer hardware (10+ years)
• Problem Solving
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