Quality Control Data Collection

Jan Jimenez

*** * **. *** ** – Lincoln, CA ***** ad80au@r.postjobfree.com 323-***-****

To advance and grow professionally through a range of experiences and training opportunities on the job, and to secure a challenging position at a dynamic company that leverages my technical and personal skills, contributing to corporate growth and success.

SKILLS

●Top-notch researching skills plus a strong attention to detail and good organizational abilities

●Basic understanding of quality control and checking procedures to ensure the quality of technical and statistical information.

●Excellent organizational skills and demonstrated ability to accurately complete detailed work.

●Ability to manage multiple activities in a deadline-oriented environment; highly organized, flexible, and rigorous attention to detail.

●Basic knowledge and/or experience to work with software and/or programming language to examine, merge, and manipulate data sets.

●Excellent management and organizational skills along with strong quantitative skills.

● Good organizational skills, detail-oriented

●Collaborate with study teams and PIs to develop and oversee data collection tools and databases for work with clients, including developing moderate to highly complex CRM, MS Office, ACASI, Teleform databases for clients and ensuring quality data.

●Experience in statistical analysis, database management and data analysis including longitudinal analysis. Knows the informal policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area.

●Communicate regularly with PIs on status and progress of projects and participate in meetings with research study teams to provide technical updates, report on any technical issues, and make recommendations for resolutions to new/outstanding technical issues.

EXPERIENCE

Caregiver, Laguna Woods Care Homes June 2023-current

●Monitor patients to ensure their conditions remain stable.

●Speak with patient families to schedule visits and share updates.

●Offer emotional support to patients each day by talking and bringing recreational activities.

●Offering companionship to patients

●Managing medication

●Preparing meals when needed

●Providing care across a variety of settings, including group homes and day service programs

●Keeping the house clean and doing laundry when needed

●Providing bathing and dressing assistance

●Keeping proper care records

●Encouraging socialization and participation in community activities

●Communicating with medical professionals about the patient care plan

●Maintaining a safe and comfortable home environment

Caregiver, Pacific Coast Care Homes June 2022-May 2023

●Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt mobility restrictions.

●Coordinated daily medicine schedules and administration to help patients address symptoms and enhance quality of life.

●Promoted development of a healthy lifestyle to meet health and wellness objectives.

●Monitored progress and documented any patient health status changes, keeping the healthcare team updated.

●Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

●Interacted kindly with patients and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Data Analytics Virtual Assistant/Grant Researchers, Upwork Global Inc. June 2011-June 2022

●Provide support in questionnaire development by recommending enhancements to data collection techniques, product processes, and database designs.

●Make suggestions or provide solutions to problems related to data management and statistical analysis.

●Responsible for collecting, cleaning labeling and conceptualizing large databases.

●Utilized SQL queries, Python Libraries, MS Access, MS Excel to filter and clean.

●Analyzed datasets and validated with data mining tools to ensure matching description with incidents.

●Developed database objects, including tables, views, and materialized views.

●Perform other related duties as a result of the research performed, such as literature searches, etc.

●Assist with manuscript, grant, and presentation development.

●Provide training, assistance and advice to students, post-docs and research staff on data analysis, analysis techniques and the use of the analysis system.

●Participate in data improvement initiatives for continuous quality improvements; recommend opportunities to enhance data collection, processing, and analysis.

●Manage, process and code legislative data, including bill data, amendments, schedules, transcripts, and other data as assigned by a manager.

●Provide direct, on-the-ground technical assistance to city practitioners implementing data management, performance management, and data analytics programs.

●Prioritize and direct work efforts, providing guidance and direction.

●Provide ongoing feedback and constructive criticism.

●Facilitate city-to-city collaborative learning and other peer networking opportunities.

●Effectively manages project scope and costs by ensuring changes and decisions are properly approved and documented.

●Support the development of materials presenting trends and results seen in cities.

●Support Center Directors in developing a repository on best practices and new trends in the data usage by governments.

Technical Support Representative, Teleperformance-AT&T July 2006 to April 2011

●Received inbound calls from AT&T customers.

●Assisted customers with various types of technical issues via email, live chat and telephone.

●Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

●Input customer service orders and track orders through to completion.

●Troubleshooting DSL internet connectivity issues, send/receive (POP/SMTP servers) email problems and can't connect or no browse issues over the phone.

●Provided remote support sessions for senior customers or individuals with limited computer expertise to address browser or connectivity problems within the supported parameters.

●Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.

●Skilled in mentoring apprentices Mission Control Apprentice. Product Trainer Apprentice Supervisor Apprentice.

●Achieved significant success across key account metrics.

Customer Care Consultant, Teleperformance-Priceline.Com July 2006 to April 2011

●Received inbound calls from a US-based travel company.

●Assisted customers with policies regarding their air, hotel, rental car, reservations, cancellations, and general questions regarding their reservations.

●Exceeded two critical major account metrics.

●Utilized an existing set of customer service metrics to create monthly customer care reports for management.

●Responsible for gathering customer service performance information and developing a weekly report for management.

●Assisted in developing a training program for new customer service associates.

●Responsible for answering customer service calls and developing efficient solutions.

Customer Service Representative, Teletech Holdings February 2005-June 2006

●Handled inbound calls related to cable, internet, and telephone from US customers.

●Resolved billing issues and organized on-site technical consultations.

●Performed cable box diagnostic reset and troubleshooting.

●Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.

Helpdesk Support Specialist, Bankers Financial Services Inc. April 2002-December 2005

●Delivered technical support and expertise, effectively resolving clients IT related issues.

●Communicated with customers through phone and email, managing over 50 calls and emails daily to ensure top-quality customer service.

●Installed, maintained, and updated computer hardware and software.

●Troubleshooting, complex networks, efficiently addressing threats and bugs.

●Conducted thorough inventory reports and actively participated in weekly meetings with managers.

●Recognized as Employee of the Month twice.

EDUCATION

Bachelor of Science in Computer Engineering

University of St LA Salle, Philippines

1996-2002

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